Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Parrish Hadley
My Review of Beck & Masten Buick GMC:
Two of our vehicles have been purchased from this dealership and are serviced there as well. From the Purchase to the scheduled maintenance, I have never had any problems with the staff here. Mr. Hadley is one of the most knowlegable salesmen I encountered while searching for a vehicle. He knew every thing about each vehicle and it's competing vehicles and was very helpful in deciding which options and features were going to best suit our family. He was diligent in locating the specific model we decided on and kept us updated on the progress of the dealer transfer. When it came time to negotiate the deal, it was rediculously easy. I was in shock at how easy the transaction took place.
So now I have this GREAT new vehicle right? Well, so it's got to get it's oil changed and little things happen here and there so we have to spend some time in the Service area. Well, at other dealerships, you NEVER see your sales person again. They are on to the next one and wouldn't recognize you if you ran over them in your new vehicle. WELL, THAT does not happen here. Mr. Hadley is always there to see how things are going, ask you how the kids are and emails you on your birthday. Now that's something that you don't encounter every day. And the service crew.....Top Notch. Friendly, helpful and quick. You are in, out and on your way.
Other dealerships may have fancy coffee, gourmet snacks, flat screen tv's in their service areas....that's great, but it doesn't take the place of dedicated, loyal, friendly and helpful staff. The staff takes service seriously and are top notch at providing it. They take care of you like family.
Was this review helpful to you? Yes | No