Patrick Alberts

Cody, Kaleb and the whole staff are great to work with! They make buying a car stress free and are very helpful answering any questions! Thank you for an enjoyable buying experience. They make buying a car stress free and are very helpful answering any questions! Thank you for an enjoyable buying experience. More

Helpful 0

Report | Print

I brought my vehicle in after a very unfortunate incident, and it continued to be unfortunate from there. Although I left the correct contact information on several forms I was never contacted dire incident, and it continued to be unfortunate from there. Although I left the correct contact information on several forms I was never contacted directly. I was the only person the vehicle was registered to and the only one to be there in person. After the collision center left several messages at the wrong number (they were forwarded to me) I contacted them to let them know they had the wrong number. They contacted that wrong number 2 more times after that and still had not contacted me directly. I had my vehicle scheduled a month and a half out. When I dropped off my vehicle, I filled out another form on how I wanted to be contacted. A day later they contacted the wrong number again to let me know it would take 2 weeks rather than the initial quoted and agreed upon 1 week. I called back and left my number again and never received a call back. At this point my frustration level was high. I stopped in in person the following day to have the wrong number deleted from any association with my account. I also expressed my extreme frustration with the noncommunication and the schedule change. I admit I was upset but at no point did I attach any individuals. I am upset with the situation and the process. I was told that there was nothing they could do about it. I asked for a vehicle to drive since the car was going to be tied up for longer than originally planned. I expressed I did not have time to sit around, and I was going to pick up a driver for the “loaner” to have the paperwork ready when I returned. Upon my return there was no paperwork completed and they wouldn’t complete any without a credit card. I would not give a card for what was not my fault and have to pay for their errors. At this point I was told I would not be getting a car without a card. I expressed my frustration in the situation again and proceed to lodge a complaint at the main building. My complaint was heard, and I felt listen to. The person requested some time to investigate my complaint and get back to me. I agreed. Shortly after I left, I received a call from the collision center manager stating he hear how I treated his employees, and it would not be accepted, and they do not wish to do business with me. I needed to come, pick up, my vehicle and take my business else ware. Never did this person ask my side of the story or address any other issue. I can’t say how terrible the customer service was by the collision center. I will not recommend nor do business with them ever again. More

Helpful 0

Report | Print

Great sales staff. Very informed on the features of the truck. Excellent at teaching me on how everything works inside the cab. Would recommend buying from Dorsch to a Very informed on the features of the truck. Excellent at teaching me on how everything works inside the cab. Would recommend buying from Dorsch to anyone. Great experience More

Helpful 0

Report | Print

Totaled my car and cost me $2000 My daughters 6 month old 2020 KIA went there for a warranty repair and their tech totaled it on a test drive. Their insurance paid for the car, but no My daughters 6 month old 2020 KIA went there for a warranty repair and their tech totaled it on a test drive. Their insurance paid for the car, but not the mats or the winter tires and rims that she had bought and had just 3 months on them. They are of no use to her now that the car is totaled. It seems that Mike Dorsch doesn't want to do the right thing and cut a check for them, so she is out $2000 through no fault of her own. Not the best business practice! More

Helpful 0

Report | Print

Great dealership Service dept does a good jobSales Great dealership Service dept does a good job Sales staff is very knowledgeable. This is our 4th Kia purchase. If we weren’t happy with Dorsch we Great dealership Service dept does a good job Sales staff is very knowledgeable. This is our 4th Kia purchase. If we weren’t happy with Dorsch we wouldn’t keep coming back More

Helpful 0

Report | Print

Excellent service and support. Came here to look at the kia soul and immediately knew i had to get it. Was my first vehicle i ever purchased and they guided me through the whole pro Came here to look at the kia soul and immediately knew i had to get it. Was my first vehicle i ever purchased and they guided me through the whole process and explained every step, drove it home the same day. Would definitely recommend this dealer to anyone looking to get a vehicle. More

Helpful 0

Report | Print