Patrick Packenham
Patrick Packenham at Copeland Subaru Hyannis
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Patrick Packenham | Page 12

Service Manager

Copeland Subaru Hyannis

95 Falmouth Rd
Hyannis, MA 02601

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4.8
130 Reviews
4.8

130 Reviews

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130 Reviews of Patrick Packenham

July 28, 2021

Dealership Rating
Employee Rating

Employees were awesome in the service department. Very friendly and efficient. Especially Patrick whose calm level nature took away the pain and suffering of breaking down while on our way to our vacation More

by Welch123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia

Jul 28, 2021

Copeland Subaru Hyannis responded

Thanks for sharing your thoughts about your experience with Patrick here at Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

July 28, 2021

Dealership Rating
Employee Rating

The people were friendly, efficient and accommodating to a frazzled traveler whose car wouldn’t start. This is the 2nd time I used this center when I visited Cape Cod, and I knew I would be in good hands More

by maryomara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Jul 28, 2021

maryomara responded

Thank you.

July 28, 2021

Dealership Rating
Employee Rating

Nice and peaceful. Snack bar, rest area. Good service, Close by. Clean and a lot of magazines. Too many Spanish magazines though. Friendly service with a smile More

by ekistanova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Jul 28, 2021

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

July 23, 2021

Dealership Rating

We had a great experience at Copeland Subaru. Everyone was so helpful and friendly, without being pushy. Rob helped us get our car and we had such a positive and easy experience with him. He gave us all t More

by MOLMOYN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris DaCosta, Robert Wayburn

Jul 24, 2021

Copeland Subaru Hyannis responded

Thank you for sharing this wonderful feedback for Rob and the team! We're happy to hear you had such a positive experience and hope you enjoy your new Subaru. We truly appreciate your feedback! Bryan Scarpellini Managing Partner

July 22, 2021

Dealership Rating

Excellent service , staff is wonderful ! I have been there twice and I am very very happy with the wonderful people, smile, friendly customer service! Thank you More

by athinapanagiotidis62
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Fortin , I don’t Remember the name of the person

Jul 23, 2021

Copeland Subaru Hyannis responded

Thanks for your feedback on your recent visit to Copeland Subaru Hyannis. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Bryan Scarpellini Managing Partner

July 20, 2021

Dealership Rating
Employee Rating

Very efficient and helpful. Service department picked up my car from work and returned it before my shift was over. I would use them again. More

by TRAVEL0621
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 20, 2021

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

July 20, 2021

Dealership Rating
Employee Rating

Good service—efficient and fast.Express service works Good service—efficient and fast. Express service works well. You are in and out quickly which is most helpful! Representatives were friendly and he More

by Quiltlady48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 21, 2021

Copeland Subaru Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

July 17, 2021

Dealership Rating
Employee Rating

Compared to the last dealership I dealt with it's like night and day. The previous one was a nightmare. Customer service was horribly lacking. More

by ROYCROFTCAROL7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 18, 2021

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

July 17, 2021

Dealership Rating
Employee Rating

I was a last minute appointment and I was taken right away. The car was at the dealership for 4 days and I was given a loaner car. More

by MESSIEREN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia

Jul 18, 2021

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

July 17, 2021

Dealership Rating
Employee Rating

When I had an issue regarding pre-paid service it was quickly resolved to my total satisfaction. Staff are all extremely polite and very pleasant to deal with More

by TURTLEDOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Jul 19, 2021

Copeland Subaru Hyannis responded

Thank you for your review. We're sorry your visit didn't go as planned. This is clearly not the normal experience of our customers and we'd love to find out what pre-paid service was not honored. If you would be so kind as to supply us with a way to verify the visit and pull your records we would love the opportunity to look into this for you. Feel free to reach me at 508-737-4365 or bryan@countoncopeland.com Bryan Scarpellini Managing Partner

Jul 19, 2021

TURTLEDOCK responded

see below

Jul 19, 2021

TURTLEDOCK responded

I was in touch directly and my issue was immediately resolved. I appreciate the fast response and excellent response to a complaint. Copeland will continue to receive my business and my recommendations.

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