Patrick Zanko

Clean negotiations, good vehicle. Offered me a good trade in value and the new vehicle is what I wanted Offered me a good trade in value and the new vehicle is what I wanted More

by DYLANVICC Verified Customer Verified Customer

Report | Print

Made trading in my wife's acura a smooth easy transaction and found me a perfect truck! Can't thank everyone enough. and found me a perfect truck! Can't thank everyone enough. More

by GENCYBOBBY Verified Customer Verified Customer

Report | Print

Bought a used truck and I felt there was something wrong with the brakes. They replaced rear rotors and pads and cleaned front brakes without any hassle at all. Lindsay kept me informed of the progress I with the brakes. They replaced rear rotors and pads and cleaned front brakes without any hassle at all. Lindsay kept me informed of the progress I also need to add about my sales experience: I was in a lease that was going to expire in a few months. I decided that I no longer wanted to lease and was looking for a good used truck. I found a certified F-150 at Spitzer Ford in the Falls. I was able to get out of my lease early. Patrick made the whole process flawless! He worked out a fair deal and guided me through the lease termination process. He even contacted lease company and set up to have the leased truck to be picked up at Spitzer. Great guy with great integrity - easy to deal with! The salesman, Darryl Williams was a great guy. He was very nice and very helpful. Darryl went out of his way to make sure I was satisfied with everything. I stopped in the store to look at a used lariat that I saw on Autotrader (I was actually on my way to another dealer to buy a truck I had already looked at). I looked at it but wanted to see it cleaned a little better. I told Darryl that I would like to see it cleaner and if he could get that done, I will come back and take another look. Well, he got it cleaned up and I came back and bought it. Darryl told me to contact him if I have any questions or need help with anything. I found him to be true to his word. I used that offer a few times :). Thanks Patrick and Darryl for the 5 star service! More

by RWKHARLEY Verified Customer Verified Customer

Report | Print

Great communication That was 2 words Nice guys. Answered all my questions Three more words Answered all my questions Three more words More

by THEJAY302 Verified Customer Verified Customer

Report | Print

Manager was great help and my sales person Cooper. Both went above and I thank you Both went above and I thank you More

Report | Print

One star because 0 is not an option. I have given this dealership the benifit of the doubt since 2020 when they were unable to diagnosis my Ford Flex issues and left me no choice but to I have given this dealership the benifit of the doubt since 2020 when they were unable to diagnosis my Ford Flex issues and left me no choice but to trade it off for a different vehicle. Dealership has gone from mediocre service to absolutely poor performance. No phone calls or updates from service. I had to call to get updates. In the end it took two days to diagnosis, no loaner vehicles and they expected me to pay $9.2K to fix two known Technical Service Bulletion related issues, one for CDF transmission issue and the other the for the widely know cam phaser failures. Extended warranty went out 2 months prior. Feeble attempts to provide any customer satisfaction or service. I recommend staying as far away as possible from this dealership. Too bad I really liked my truck and Ford's amenities, but proven unreliable mechanically not once, but twice More

Report | Print

We bought a Spitzer certified used car last March. Everything worked and has been problem free. All interaction with everyone at this dealership has been great, and transactions above board with every Everything worked and has been problem free. All interaction with everyone at this dealership has been great, and transactions above board with everything explained in advance. At 74 years old, I wish I had gone here years ago. The best I’ve ever done business with. More

Report | Print

My husband and I were in the market for a used truck. I'll skip to the great part; We left the lot in a brand-new Ford F-150! Nathan was our salesman. He was phenomenal and had a great sense of humor. Ev I'll skip to the great part; We left the lot in a brand-new Ford F-150! Nathan was our salesman. He was phenomenal and had a great sense of humor. Even after he told us what the inventory was for used trucks, which was not within our parameters, we were still sitting there. This was because he was so personable, persistent in trying to get to know what our needs were and continued finding ways to help. He made us feel comfortable and as if we were in the right place. Then Patrick came over and greeted us. He added to what Nathan had already shown us. Patrick was hospitable, honest, and truly showed that he cared. They did not stop until everything was exactly where we wanted it. John finalized all of the paperwork, and he also continued on with full honesty. He had an affable persona and made the process very easy. We are happy to have encountered this dealership, as we are not from that area. We turned down other vehicles at different dealers because of the precedent of being purely genuine that Patrick, Nathan and John had already set. This was the greatest vehicle buying experience that we have ever had. I got exactly what I wanted. Thank you. More

Report | Print