Paul Clark | Page 2

Very easy and comfortable process from beginning to end. Last month I ordered a base model 2016 Outback from the factory, after they did everything they could to locate me one. Although waiting 6 weeks was t Last month I ordered a base model 2016 Outback from the factory, after they did everything they could to locate me one. Although waiting 6 weeks was tough, Clayton Moats was excellent to deal with, and always answered my text messages promptly when I asked for updates. He also walked me through the financing process and when the car arrived he hung out with me until I had exhausted my questions. Clayton is very down to earth but also a pro and I was very happy with the whole process and with my new car. More

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Casey I worked with Trey and he provided me with a great experience. The dealership worked well as a team to get me the car I wanted at the price that I wan I worked with Trey and he provided me with a great experience. The dealership worked well as a team to get me the car I wanted at the price that I wanted to pay. The entire team was well versed in all of the aspects related to a successful car shopping experience. I really appreciate the efforts of Trey, Dana, Paul, Tish, Sabrina, and Scott. The car is fantastic and everyone loves my new vehicle. More

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2016 Subaru Outback I picked out my car and negotiated the price via email before stepping foot in the dealership. From there, the salesman (Clayton Moats) got all of th I picked out my car and negotiated the price via email before stepping foot in the dealership. From there, the salesman (Clayton Moats) got all of the paperwork ready and made the final delivery very smooth and stress-free. Overall, a very good experience. More

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Casey Subaru Outback Purchase: Very Positive Resubmitting my review because I missed checking Quality of Work (Excellent) the first time around. In April 2016, I purchased a new Subaru Outback f Resubmitting my review because I missed checking Quality of Work (Excellent) the first time around. In April 2016, I purchased a new Subaru Outback from Casey Imports in Newport News, VA. While the looking and buying experience was stretched out over two months (longer than usual for me), it came down to vehicle, model and dealership in the end. A Subaru Outback was on my short list from the start. I have bought and serviced vehicles through other dealerships within the Casey Auto Group, so I was already familiar and comfortable working with them. The USAA New Car Buying Service was fine and the final price was in the range I expected. I thought the interaction with the sales and financial peoples at Casey Subaru was very good. Overall, it was a positive buying experience. I would strongly recommend others interested in Subaru vehicles to contact Casey Subaru. More

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Best Car buying experience I've ever been through Wasn't in the market to buy a vehicle at this time. Due to circumstances, while in Virginia Beach, it became a necessity. I'm an avid fan of Consumer Wasn't in the market to buy a vehicle at this time. Due to circumstances, while in Virginia Beach, it became a necessity. I'm an avid fan of Consumer Reports and they rate Subara as a very safe reliable vehicle. Used CR's build and buy since I was not familiar with Dealers in the area, plus a good discount through them. This dealership, Paul in particular was the first to call me of the recommended dealerships. Yes, it was a bit of a drive from Va. Beach to Newport News, but I really liked and was pleasantly surprised talking with Paul by phone. We made an appointment for me to test drive the Outback. Once I was there, a most pleasant and very knowledgable young man, Trey Leggett, I have to say went above and beyond to answer my questions and address my concerns. I can't say enough outstanding remarks about Trey, and still not be able to convey what a very pleasant experience it was working with him. I most also give a Hugh thanks to Hayden Davis, for his just won't quit attitude and work ethic. I highly recommend Trey, Paul and Hayden if you too want to experience a genuine care for the purchaser experience as I did. More

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Very good car buying experience so far I just walked my mom through purchasing her very first new car at Casey Subaru. I was not looking forward to the experience, having purchased many veh I just walked my mom through purchasing her very first new car at Casey Subaru. I was not looking forward to the experience, having purchased many vehicles over the last 30 years and never enjoying the process. Playing mind games with car salesmen is good sport when you are twenty or maybe even thirty something, but it is just a pain in the rear when you get older. Wasting large swaths of time waiting for the salesman to pretend he is working on a deal for you? No thanks! Thank goodness we were assigned Clayton Moats as our salesman at Casey Subaru. We started out on the AARP auto buying program site, typed in what we were looking for and what options we wanted, and then we submitted a request for dealers to contact us with their quotes. We very quickly received an email from Casey Subaru thanking us for considering them and assigning Clayton to us as our contact person. Clayton contacted me by email and then by phone to make an appointment for us to go to the dealership to meet with him for the purchase. I explained to Clayton that my mom is memory challenged when under stress, is a complete technophobe, gets intimidated by new things easily, and might even decide she wanted a different vehicle once she saw all the new things that she would have to get used to in the new car. Clayton assured me that he was very comfortable dealing with people with my mom's challenges, and that he had all the time we needed to explain everything to her and test drive other vehicles, if necessary. Since Clayton had her selected vehicle and the required paperwork prepped and waiting for her when we arrived, we might have been able to complete the process and transaction in about an hour. However, my mom needed several test drives of the selected car, several test drives of a different car, two separate indoctrination sessions to part of the tech used in her finally decided upon Subaru Legacy, and a wait for insurance documentation that had not been completed as promised by our insurance agent (grrr State Farm). Clayton never seemed to mind. His attitude was awesome, he was always smiling and upbeat, and he went out of his way to explain things clearly and as many times as needed to my mom. His manners were impeccable, something that you rarely find in someone of any age these days. I know car sales is a business and that these gentlemen and ladies are well trained in their jobs of selling, but all the training in the world will not provide a salesperson with the kinds of people skills that only come naturally and prevent interactions from seeming forced and fake. I hate rah, rah sales people who talk too loudly, address you as “my dear” when you are well past 40 years of age, and who try to avoid answering questions directly as if I am so stupid I can be mentally steered wherever they want me to go. With Clayton Moats, that dreaded type of experience will never occur. He is polite, knowledgeable, low-key but cheerful and sincere in his desire to help. It would be wise for Casey Subaru to do whatever is necessary to keep him around as their employee and not the competition’s. I would definitely buy a vehicle from him again. A shout-out must also go to Paul Clark at the dealership for being the one to provide an excellent price and assigning Clayton to us as our salesman. More

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New Car Purchase I worked with Jared Deibel to purchase my new VW and Jared is the most knowledgeable car consultant that I have met. Jared will have my business due I worked with Jared Deibel to purchase my new VW and Jared is the most knowledgeable car consultant that I have met. Jared will have my business due to his knowledge and ability to answer my questions and to get me what I wanted one way or another. Jared was great to work with for my new car purchase. More

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Paul Clark truly cares When me and my wife came in to Casey VW Subaru, we had no idea what car we wanted, especially having spent the entire day car shopping. At this point When me and my wife came in to Casey VW Subaru, we had no idea what car we wanted, especially having spent the entire day car shopping. At this point we were even more confused than when we started! But after Paul took the time to figure out exactly what we wanted and how much we wanted to spend, he made the decision for us very easy. He explained the paperwork clearly so we knew what we were signing and provided us the absolute best customer service I have ever had in a car buying experience. Than you Paul for your professionalism, I really appreciate everything and will never buy a car from anyone else! More

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Good Experience I came in a few times; initially just pricing and then ending up with a vehicle with all the features that were important to me. Joel was a pleasure I came in a few times; initially just pricing and then ending up with a vehicle with all the features that were important to me. Joel was a pleasure to work with and knew a lot about the car and its features while helping me explore options and price feasibility. He and Paul made sure I felt taken care of and had an overall good buying process. More

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Long Distance Car Purchase I want to personally thank the team at Casey VW (Sales-Paul C; Internet Sales Specialist-Kimber M and Sales Manager Travis W), I had to purchase a car I want to personally thank the team at Casey VW (Sales-Paul C; Internet Sales Specialist-Kimber M and Sales Manager Travis W), I had to purchase a car prior to a PCS relocation and they took care of my needs with great pricing and excellent service! Thanks again, Derek Moore Key Largo, FL More

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