Paul Deziel

Very unhappy that my service took 2 hours - 1 hour too long . 3 people came and went after I arrived with same service done At approx 1 hour 30 minutes the svc agent came out and apologized for my wait long . 3 people came and went after I arrived with same service done At approx 1 hour 30 minutes the svc agent came out and apologized for my wait as I had the slowest tech . Injections me another 15/20 minutes but it took 30 minutes more . And then when it came out they never waked it . When I approached the tech why he said he was told not to as I was in a rush . That was. Not an assumption to be made because what is 5 more mi tires when I already waited 1 hour extra . He then took it back in to wash delaying longer than should have been if they just did it from the start . I was late to work . Thank gos I turned down service suggested or I may have missed an entire day of work . Very dissappointed . More

by COLLEENBURTMAN Verified Customer Verified Customer

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Disservice was impeccable, as always, Paul and Jonathan treat you like your family price is a good service is better, also spoke with the owner, Sean what a standup guy. He’s lucky to have employees like t treat you like your family price is a good service is better, also spoke with the owner, Sean what a standup guy. He’s lucky to have employees like this, and they are fortunate to have an owner like him definitely have my service and we refer anybody to them More

by MJ santorsola@gmail.com Verified Customer Verified Customer

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Our salesperson Kristen was terrific. She was knowledgeable without being pushy. It was great that the dealership was open on Sunday. The financial representatives and service technicians She was knowledgeable without being pushy. It was great that the dealership was open on Sunday. The financial representatives and service technicians were great too. Highly recommend this dealership. More

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Kristen and the Mazda team was great. You have to live a dealership that has two pooches their showroom. You have to live a dealership that has two pooches their showroom. More

by svd418 Verified Customer Verified Customer

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They were considerate and kept me posted on status. The waiting area is clean and coffee/tea are available. The waiting area is clean and coffee/tea are available. More

by MERIMINIJ Verified Customer Verified Customer

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The service team at Lowell Mazda were all extremely helpful and knowledgeable. They were very accommodating in giving me updates on my vehicle while I was there for the duration of my appointment. Emil helpful and knowledgeable. They were very accommodating in giving me updates on my vehicle while I was there for the duration of my appointment. Emily Tierney was lovely to work with and answered all my questions. More

by Lindsay Verified Customer Verified Customer

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All went well. Car fixed under warranty. Nice waiting room, love being greeted by Whitney the dog Car fixed under warranty. Nice waiting room, love being greeted by Whitney the dog More

by ttomai Verified Customer Verified Customer

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Paul explained the problem and fixed it in a timely manner. Excellent and honest service. manner. Excellent and honest service. More

by LVK Verified Customer Verified Customer

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Phenomenal service and great staff, always enjoy coming to 495 Mazda to get work done on my vehicle. They take the time to go over exactly what might be wrong with your vehicle and never push anything onto to 495 Mazda to get work done on my vehicle. They take the time to go over exactly what might be wrong with your vehicle and never push anything onto you that isn’t required. They’ll let you know what can wait until a later date. Times are tough and things are only becoming more expensive in this economy so I appreciate when a business is understanding of that. More

by Cefalo.joe Verified Customer Verified Customer

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great place paul, jonathan, emily and the staff are super friendly and awesome the waiting room is awesome they have drinks and they send a video about your car they did a really great job with my car again friendly and awesome the waiting room is awesome they have drinks and they send a video about your car they did a really great job with my car again i will not go anywhere else but maxda I really trust them with the services of my car I will come by again great job guys More

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