Paul Marino
Paul Marino at Santa Monica Maserati Alfa Romeo
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Paul Marino | Page 2

Sales Manager

Santa Monica Maserati Alfa Romeo

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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4.7
43 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

8 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.7

43 Reviews

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43 Reviews of Paul Marino

February 02, 2023

Dealership Rating
Employee Rating

xxxxxxxx service. Car has been in the shop for 13 months. They messed up my repair orders multiple times, had to have Ken the service advisor replaced due to multipl More

by UNHAPPY BUYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 05, 2023

Santa Monica Maserati Alfa Romeo responded

Providing a positive experience is our top priority, so we're disappointed to hear that your experience hasn't measured up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to get in touch with you and address your concerns once we've been able to get the whole story.

January 31, 2023

Dealership Rating
Employee Rating

Paul was Amazing from the call to him to the purchase! Smooth transaction and no hidden fees! Dealership was clean and welcoming. My daughter LOVE’S her car! Thank You for making the buying experience a b More

by Dcalafato
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 01, 2023

Santa Monica Maserati Alfa Romeo responded

Here at Santa Monica Maserati Alfa Romeo, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 23, 2023

Dealership Rating
Employee Rating

Paul is very professional Paperwork preparation was done promptly, in less than 20 minutes. Thanks More

by armtelo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 24, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words for Paul, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again!

January 07, 2023

Dealership Rating
Employee Rating

I bought a 2020 Alfa Romeo for my son recently. Everyone I worked with at the dealership was great including Franklin and Ben in sales, Paul in finance, and Stephen the manager! Many thanks!! I hig More

by Michelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franklin Orantes

Jan 08, 2023

Santa Monica Maserati Alfa Romeo responded

Michelle, It's fantastic to hear that Franklin and Ben provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Santa Monica Maserati Alfa Romeo!

December 24, 2022

Dealership Rating
Employee Rating

Elena Redkin is best sales person at dealership, Steven Jay and Paul are awesome too. best deal in very honest, More

by ZJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steven Marcotte, Elena Redkin

Dec 26, 2022

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 22, 2022

Dealership Rating
Employee Rating

Great service, very friendly and very easy to deal with. First time at this dealership and owning an alfa romeo. One of the easiest car buying experiences i’ve had. More

by CHRISTIEZEDAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Martin , Ben the sales guy …. 5 star

Dec 23, 2022

Santa Monica Maserati Alfa Romeo responded

Christie, Here at Santa Monica Maserati Alfa Romeo, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! Congratulations on your new Alfa Romeo! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

December 14, 2022

Dealership Rating
Employee Rating

Santa Monica Maserati Alfa Romeo is superb. This is my fourth car from them, whether it be a custom order or on the lot. They are professional and kind, real people who treat you the same. They More

by bobbitworm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Argos, Ken Moore

Dec 15, 2022

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Santa Monica Maserati Alfa Romeo are glad to have you as a customer.

November 18, 2022

Dealership Rating
Employee Rating

Amazing, spectacular, generously attentive customer service. An experience you would hope to have and the care and manners of true professionalism. A noteworthy experience. Definitely recommending!!! More

by athletejohnson79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Argos, Ken Moore , Steven Marcotte

Nov 20, 2022

Santa Monica Maserati Alfa Romeo responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

October 25, 2022

Dealership Rating
Employee Rating

Easy to work with and very professional. The only alpha dealership I would work with. More

by John H
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben

Oct 26, 2022

Santa Monica Maserati Alfa Romeo responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

September 29, 2022

Dealership Rating
Employee Rating

Thanks to very well trained team, my car buying experience with Maserati was very unique and enjoyable. More

by Abalyan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Argos

Oct 02, 2022

Santa Monica Maserati Alfa Romeo responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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