Paul Redmon | Page 9

Would not recommend for buying/leasing a car. Was not crazy about the negotiating process and I had a lot of issues after with my brand new car. Followed up with the dealership and my sales associate mul crazy about the negotiating process and I had a lot of issues after with my brand new car. Followed up with the dealership and my sales associate multiple times and they were not on top of it. I had to get Ford corporate involved as well and they were not very helpful until after multiple follow ups. Service has also messed up in different ways. Doesn’t seem very organized and they also have not been good on the follow up for the ongoing issues. More

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Loyal Customer I have been a customer for over 10yrs @ Wayne Ford . I have always been treated awesome by all departments, Especially Tania, Ron & Paul. I would rec I have been a customer for over 10yrs @ Wayne Ford . I have always been treated awesome by all departments, Especially Tania, Ron & Paul. I would recommend anyone looking to purchase a vehicle to come here. I have purchased 7 vehicles and when having service done to any of the vehicles the bill is always under what I thought it would cost. Nick Luberto Broker AVNU Realty Group LLC More

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Service Dept. I just had Wayne Ford Service done on my F350 crew cab diesel platinum and the work was done prompt and professional Thank You Wayne Ford Regards D I just had Wayne Ford Service done on my F350 crew cab diesel platinum and the work was done prompt and professional Thank You Wayne Ford Regards Dino Owner of Van Houten Plumbing and Heating Supply of Passaic Nj 07055 More

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Brake Replacement Purchased a used vehicle and Paul had the brakes checked and replaced. Another issue arose with the brakes and matter was resolved without negotiation Purchased a used vehicle and Paul had the brakes checked and replaced. Another issue arose with the brakes and matter was resolved without negotiation. Paul ensured that the customer came first and provided quality customer service which is hard to find these days. He did everything he could to ensure that we had transportation to get to our jobs and limited our hassle. More

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Best experience Recently went to this dealership and I can honestly say I had the best experience. Spoke to a worker on the phone first to make sure they had the car Recently went to this dealership and I can honestly say I had the best experience. Spoke to a worker on the phone first to make sure they had the car I wanted, she was very respectful and answered all my questions I had. I then went to the dealership to buy the car. All the employees were very nice and respectful, I will definitely be back to buy other cars. More

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SERVICE DEPT. and Appointments I have been visiting this dealer since my purchase in 2013. Thankfully, I have only had to "service" for an OIL CHANGE (works package), unthankfully, I have been visiting this dealer since my purchase in 2013. Thankfully, I have only had to "service" for an OIL CHANGE (works package), unthankfully, EVERY TIME I get stuck WAITING for my car until past closing hours, although, each and every time my appointment was scheduled for 7:30 AM!!!!! I have told them I am waiting for the vehicle and still it takes 10 hrs from appointment schedule time to completion. Completely absurd!! I can honestly say I will take it elsewhere from now on and I will still be as comfortable with service and more than happy will convenience of holding appointment times. More

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Best service department ever... WORST SALES DEPARTMENT! Let me preface my review, by saying I bought a Lincoln MKX here 5 yrs ago, and was a faithful service client all these years. Paul and Ron in the serv Let me preface my review, by saying I bought a Lincoln MKX here 5 yrs ago, and was a faithful service client all these years. Paul and Ron in the service department are beyond outstanding at their jobs... Very honest and efficient! I attempted to purchase another Lincoln MKX, which is currently still for sale on their used site. It only had about 8,000 miles on it, but the tires and rims were switched from an older vehicle that had at least 40,000 miles on them! I was told it wasn't their problem since that was the way it was purchased from an auction! The best was the window sticker said it had 20" polished aluminum rims and the vehicle had 20" chrome app rims... Talk about FRAUD!!! I called Troy Mohl to try to tell him what was going on, but only got his secretary and never a call back from Mr Mohl. I have to say, I was appalled at the way they treated a long time customer and would NEVER go back to this dealership again!!! More

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HORRIBLE SERVICE! BUY A CAR HERE AND GET NO SERVICE This is the 3rd time this happen to me so its time to let other know about it! I purchase my car at Wayne ford so when I call to make appointments the This is the 3rd time this happen to me so its time to let other know about it! I purchase my car at Wayne ford so when I call to make appointments the earliest I get is about in 3 weeks because I request a loaner car. However, Every time I show up there there is a problem, there is no car or the latest excuse I received the last two appointments is "They should it called you this morning to let you know..." this type of service is just not worth my time! Maurice More

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Leasing a new car This is the third car I have leased thru Wayne Ford. My salesperson Sam Cicen was great. The Service Dept. is so nice to deal with. Everyone is courte This is the third car I have leased thru Wayne Ford. My salesperson Sam Cicen was great. The Service Dept. is so nice to deal with. Everyone is courteous and knowledgeable. Would definitely recommend Wayne Ford. More

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I purchased my new Ford Explorer from Tania. Very professional and friendly, knew the vehicle very well and worked harder to put me in a new Ford than any other car manufacturers/dealer that I visite professional and friendly, knew the vehicle very well and worked harder to put me in a new Ford than any other car manufacturers/dealer that I visited prior. I will always drive a Ford because of Tanis. Have already recommended her to family and friends. I also use Wayne Ford's Service department, dealing with Paul Redmond (and Justin as the technician). They are the best! More

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