Paul Swenarton | Page 9

I went to the dealership for just an oil change. After 2 hours 15 minutes I went to inquire about the status of my car. I was told they had sent me an email over 45 minutes ago. I checked my email a After 2 hours 15 minutes I went to inquire about the status of my car. I was told they had sent me an email over 45 minutes ago. I checked my email and there was no email. We finally realized they sent it to my husband even though I gave them my email at check in. I was all along waiting and no one even came to ask me if I have seen the email that was sent to me. The tech then went over everything with me and when I decline to do the extra stuff they asked me to do he told me my car is ready and they will bring it up in 10 minutes. As I was sitting in the waiting room I saw that my car was sitting there but no one came to get me. I waited for another 10 to 15 minutes and went back to the tech and pointed to my car that it's been sitting there and no one called me. He was just on his phone and said oh I'm sorry. He felt bad that he made me pay my invoice right there instead of going to the cashier. Anytime I go to this particular location I never have any good experience. Most of the workers who do the paperwork don't care about customer service . I always have to go to them to remind them that my car is done because it's sitting at the waiting for pick up area. I was convinced to buy this lifetime oil change thing when I bought my car but I'm thinking about it if it's worth going to this place. More

by AKOSMATT Verified Customer Verified Customer

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It was done very professionally. Paul was courteous and informative. And it was done quickly! Paul was courteous and informative. And it was done quickly! More

by EDWARDECO Verified Customer Verified Customer

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They took a long time when they told me 2 hours and in the end it was more than 3. the end it was more than 3. More

by carlosmata8900 Verified Customer Verified Customer

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UM, FREAKING AMAZING! !!! They are an awesome dealership and will recommend all my celebrity clients to them. !!! They are an awesome dealership and will recommend all my celebrity clients to them. More

by BRIANMKELLY Verified Customer Verified Customer

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They accommodated my early arrival. They were very professional and provided excellent customer service. I look forward to visiting again and seeing the completion of their renovations. They were very professional and provided excellent customer service. I look forward to visiting again and seeing the completion of their renovations. More

by OVMANI Verified Customer Verified Customer

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Very professional and friendly people who make you feel comfortable and that they care about you comfortable and that they care about you More

by Pat4691 Verified Customer Verified Customer

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Very clear . On point and I waited for car. Wait was not too long. Thank you. On point and I waited for car. Wait was not too long. Thank you. More

by LUISCARTAX Verified Customer Verified Customer

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Toyota North Brunswick delivered service more than expected. The service consultant Paul is very considerate. The video of working made everything transparent and service trustworthy. expected. The service consultant Paul is very considerate. The video of working made everything transparent and service trustworthy. More

by Wendy Verified Customer Verified Customer

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This time service was faster than other visits And Paul was very helpfull he answer all my questions and concerns was very helpfull he answer all my questions and concerns More

by MIRIAM14AM Verified Customer Verified Customer

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Was very good Explain everything that was done to my car Got me out in a really good time Got me out in a really good time More

by unclewayne3257 Verified Customer Verified Customer

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