Paul Tokatlyan | Page 3

As always Paul in Service and his crew have come through with top notch customer service and workmanship on my vehicle. Thank you Paul! with top notch customer service and workmanship on my vehicle. Thank you Paul! More

by aramavakian Verified Customer Verified Customer

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Armen and the crew were all very nice and got the job done quickly. I’ve never had an issue here. I purchased my car here in 2023 and they’ve always been professional. done quickly. I’ve never had an issue here. I purchased my car here in 2023 and they’ve always been professional. More

by ELLISTH94 Verified Customer Verified Customer

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As always, the very friendly service manager and personnel. Easy to make an appointment and short wait time to fix the car. personnel. Easy to make an appointment and short wait time to fix the car. More

by Michael a Moradian Verified Customer Verified Customer

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Excellent service. Paul is very thorough and courteous. Thank you for making this experience stress free Paul is very thorough and courteous. Thank you for making this experience stress free More

by AUDREYBYRDA Verified Customer Verified Customer

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Paul is thorough and considerate. He is a very good service manager and I will only go to Universal for service. He is a very good service manager and I will only go to Universal for service. More

by SUSAN.D.JEFFERSON Verified Customer Verified Customer

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Been coming to Paul for years now from when they were located in the city of Duarte to now Sherman Oaks and me living in the city of Downey. Paul’s service and customer satisfaction keeps bringing me bac located in the city of Duarte to now Sherman Oaks and me living in the city of Downey. Paul’s service and customer satisfaction keeps bringing me back. I took my car in for service and as always, Paul excels in his service. Paul is always very detailed in explaining the service on the my car. Without a doubt Paul always goes above and beyond, and makes sure customer satisfaction is his priority. All I can say is, every time I pick up my car when it’s done from service, I drive off, definitely a happy customer More

by AVILARUDY03 Verified Customer Verified Customer

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Although the dealership/service center was an hour and a half drive from the city I reside in the drive was absolutely worth it, as althoygh the dealership/service center was small and quaint in size the ou half drive from the city I reside in the drive was absolutely worth it, as althoygh the dealership/service center was small and quaint in size the outside grounds were impeccably clean same as the inside was, as was the reception/waiting area clean and quaint with its large flat screen tv and tea and coffee offerings while you [I] waited for my service to be completed. As was the dealership receptionist - whose name escapes me at the moment, pleasantly welcoming, and Armen (and Mr. Paul - even when he approached me to step outside of the Service bay for safety & insurance reasons) both equally nice and professional in their speakings to and interactions with me, as were they both equally knowledgeable in their answers to the several questions I had posed to each regarding some features etc al on/pertaining to my vehicle. And although I am from and purchased my car in Florida, for the interim time that I am in California, I will continue to make the long drive to this particular dealership/service center from wherever I am (city-wise) in California for all my car needs and/or concerns! 👍👌 More

by brantlycarlisle55 Verified Customer Verified Customer

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Excellent service will definitely return and suggest to my friends and family thank you guys my friends and family thank you guys More

by Junior2024El Jefe Verified Customer Verified Customer

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Paul has always provided outstanding customer service, going above and beyond to get my Evo running smoothly. Definitely the most genuine Mitsu staff member I've encountered. going above and beyond to get my Evo running smoothly. Definitely the most genuine Mitsu staff member I've encountered. More

by BENSONTHEDESIGNER Verified Customer Verified Customer

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We have been with Mitsubishi since 2017. Have been taken care with respect and great service Have been taken care with respect and great service More

by HURTADO10126 Verified Customer Verified Customer

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