Pengo Li

Customer service is good Pengo is very helpful finance manager Tak is very nice and friendly too. manager Tak is very nice and friendly too. More

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today i got baited into going into to hillside toyota by GIO who responded to my inquiry via smart path. they intentionally do not mark their smartpath vehicles as sold even though they are. I was directed GIO who responded to my inquiry via smart path. they intentionally do not mark their smartpath vehicles as sold even though they are. I was directed to an asian american salesmen because i'm asian american and racism still exists. I got upsold to put money down and order a new toyota build that they couldn't confirm would match me spec request. this was a terrible experience and a waste of my time. realistically in April 2024 the answer is "there are no toyota hybrids to be bought without a lengthy wait" More

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I had great experienced with both sales representatives Pengco and David. Both of them were very pleasant and well versed on the vehicle. David was very helpful when I picked up my car yesterday August 2 Pengco and David. Both of them were very pleasant and well versed on the vehicle. David was very helpful when I picked up my car yesterday August 22, 2023 while my sales rep is on my vacation. Eddie the finance rep was also great! I don't mind recommending this dealership. What an amazing experience and outstanding communication with David and Pengco. I am one satisfied customer . THANK YOU!!! More

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It is an exceptional smooth experience with Hillside Toyota. It all started with the sales expert, Pengo. Pengo is very knowledgeable with different products including trims. All information are clear a Toyota. It all started with the sales expert, Pengo. Pengo is very knowledgeable with different products including trims. All information are clear and transparent. Pengo was honest regarding the current car market and able to help me get what I want with a reasonable cost. He is friendly and helpful throughout the purchasing process. On the day of receiving the vehicle, he clearly explained all features of the car to me and made sure everything is okay. In the finance department, I worked with Tak who is nice and able to explain the math very well. There is no force selling on any items or service which I heard from some other dealership in the city. At the end, I would also want to thank Sheila who arrange my initial appointment with Hillside Toyota. She was very responsive to my questions and always polite. All in all, I would recommend anyone who wants to purchase a Toyota to go to this dealership and go to Pengo. More

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Pengo is very professional, kind, and knowledgeable. I had a wonderful purchasing experience with him. I will absolutely come back to see him again if I need to purchase another Toyota vehicle in the fu I had a wonderful purchasing experience with him. I will absolutely come back to see him again if I need to purchase another Toyota vehicle in the future. My brother and I visited Hillside Toyota on May 7th, he greeted me with a very friendly welcome, and I mentioned to him about wanting a Toyota Corolla LE, so we started the negotiating process at his office desk. He was extremely forthcoming about how the shortage of vehicles did impact the pricing. Although I do not like the initial pricing at all, I absolutely appreciate his honesty. Because of the lower pricing I desire, the negotiating process was longer, and his patience was remarkable. Finally, he was able to convince the manager to offer me a fair market price. Originally, I was told to wait 2-3 months from May 7th for my vehicle due to the shortage and the rareness of celestite color. However, I received a call from Pengo on May 26. Thanks to Pengo's great relationship with the management, he was able to get the car on May 27, ahead of other customers on the queue. I only had to wait for 20 days only instead of 60-90 days!!! It was truly unbelievable, and I admire Pengo enough of his great efficiency and ability. Unfortunately, it was the memorial day weekend, so I have already left NYC on May 26, so I was unable to pick up the car on May 27. Pengo also told me the next celestite one will be 2 months away. On June 4th, I asked Pengo if he can get me a silver one instead in the early morning. Funny thing is that he had the same idea as if he read through my mind. He promised a waiting period of 2-3 week, but....surprise!!! Once again, thanks to his great relationship with the management, we were able to get the car on June 9th. It took only 5 days!!!Amazing!!! During our wait outside of the financial manager's office, Pengo overheard a conversation between me and my family over the phone. He was very generous and shared his personal story, experience, and techniques with me to help me resolve the problems. He treats customers sincerely like his friends, not just customers, and I am thankful for that. When we finished all of the financing paperwork and obtained the car keys, it was almost 8pm at night. Pengo was kind enough to stay with us to demonstrate every single feature of the vehicle, and explain their usage at different situations thoroughly as well as downloading the Toyota app and setting up a one year free Toyota safety feature notification system for me. Overall, I cannot say enough good things about Pengo. He is simply one of the best people I have encountered in my life so far. I am certainly glad that I have met him, and I hope you will have a chance to meet him in the future as well. More

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Tack and Pengo are the best always happy to do business with them looking forward to do business in the future with them looking forward to do business in the future More

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My experience at Hillside Toyota was wonderful they provide excellent customer service and care about their customers needs and wants in terms of leasing a car. provide excellent customer service and care about their customers needs and wants in terms of leasing a car. More

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Polite and extremely helpful service department. Everyone is courteous and they work quickly to get you out. Everyone is courteous and they work quickly to get you out. More

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The best sales I have even worked with. He is very professional and trusted. Highly recommended! professional and trusted. Highly recommended! More

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He knows what he is doing and friendly and good personality. So I will recommend to all my friend if they want to buy Toyota Car. personality. So I will recommend to all my friend if they want to buy Toyota Car. More

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