Penny Smith
Penny Smith at Dave Gill Chevrolet

Penny Smith

Service Department Manager

Dave Gill Chevrolet

4700 East Broad Street
Columbus, OH 43213

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12 Reviews

I've worked in the auto industry most of my life. Many women are concerned about going to get their vehicles serviced in fear they could be taken advantage of. I certainly understand their concerns. The great thing about working at Dave Gill is not only do we have several women working in our service department, the service department is ran by Laurie Gill and we will all do our best to make you feel comfortable and answer any question you may have. Stop by or give me a call anytime!

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12 Reviews

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12 Reviews of Penny Smith

May 19, 2023

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Employee Rating

My service advisor Staci was the best since sliced bread. This was an excellent service experience. More

by lmarsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 08, 2022

Dealership Rating
Employee Rating

Dave Gill Chevy goes all out to get you the best deal, and makes the car purchase easy and enjoyable experience More

by jeremy614
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2022

Dave Gill Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 11, 2022

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Employee Rating

My name is Rosalie Thomas I had an issue with my hood having a deep gouge. I do appreciate that the dealership fixed my hood. The workmanship workmanship was outstanding thank you More

by rosaliejn
Recommend Dealer
Yes
May 14, 2022

Dave Gill Chevrolet responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 13, 2021

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Employee Rating

Noah was very helpful and knowledgable. It was an excellent buying experience! We love our new car! More

by Ushbic
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Noah Kanel

Jul 15, 2021

Dave Gill Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 01, 2019

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Employee Rating

Great service We had car trouble yeasterday we had this car over 15 years.we kept putting repairs in this kat told us how much this repair cost we couldn’t keeping More

by Jay25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lisa Pape , Scott Hall, Kat sharp

Mar 07, 2019

Dave Gill Chevrolet responded

Thanks so much for taking time to share some of the details of your experience! We appreciate the positive review and look forward to seeing you again!

November 25, 2018

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Employee Rating

Horrible service Horrible service, and employees are the worst. I will never go back. Paid for a rental car because they said my car would not be look at for three day More

by Ronaldcampbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Nov 26, 2018

Dave Gill Chevrolet responded

Ronald, we are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Dave Gill Chevrolet Team

August 25, 2018

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Employee Rating

Have been buying from Dave Gill for 30 years! 30 years of buying from Dave Gill explains it all! AJ Salls gets not a 5 ?? But ten ?? Review! ?? Dave Gill and all the staff. More

by Debbey777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Ringlien, Ron Wolfinger, Lisa Pape , Kevin Hampton, A J Salls

Aug 29, 2018

Dave Gill Chevrolet responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Than you so much for your loyalty! Take Care, The Dave Gill Chevrolet Team

October 30, 2017

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Wonderful, Amazing experience I purchased a brand new Chevy Impala and my experience at Dave Gill was amazing. Tracey Saura is a wonderful salesperson. She's so energetic!!! And s More

by Eric B.
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tracey Saura

September 16, 2017

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Employee Rating

Great customer service I would highly recommend Dave Gill Chevrolet, this is the first car that I have purchased from them but it was a very good experience. I have use t More

by Franklin100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Miranda Wilson, Lisa Pape , Bryan Gallagher, Ron Wolfinger

April 20, 2017

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Employee Rating

Horrific.. I went in for air-conditioning repair and left without working headlights. Service wanted $700.00 to restore lights that were working when I dropped t More

by Not n idiot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 25, 2017

Dave Gill Chevrolet responded

Hershel we appreciate your feedback about your recent visit. I spoke with Penny, your Service Advisor, who talked to you about your headlights not working during your initial service visit for an A/C concern. You indicated to her that you had already purchased headlight bulbs and were planning on putting them in yourself, so we did not proceed any further with diagnosing or repairing your inoperable headlights. You then contacted Penny later asking what else could cause your headlights not to work and she suggested possibly the switch and/or relay could cause them not to work. When you could not get the headlights working yourself, you scheduled a service appointment. We performed a diagnostic service of the issue at no charge to you (normally a $110 charge), after which Penny informed you that it was the multi-function switch that had failed and gave you an estimate to perform the repair. I completely understand how you must have felt with a additional repair bill. However, as was explained to you, this repair has nothing to do with the A/C blower issue we originally serviced. These items are not in close proximity of one another. In fact, our discussions with you while your car was here for the initial A/C repair indicated that you knew of your inoperable lights prior to coming to our Dealership which is why you said you had already purchased bulbs. We are sorry you are frustrated but we cannot accept your accusations that your lights were working when you dropped your car off for service.

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