Peter Markut | Page 4

My service writer was very helpful and understanding of waiting on insurance company got the job done well and fast appreciate you guys fixing my car Thankyou. waiting on insurance company got the job done well and fast appreciate you guys fixing my car Thankyou. More

by NUNUSTOWING Verified Customer Verified Customer

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People ,who are employed at mb west allis DO WORK ! ESPECIALLY MR. PETER MARKUT ! Outstanding ! ESPECIALLY MR. PETER MARKUT ! Outstanding ! More

by OSLETTRARI Verified Customer Verified Customer

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Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! More

by VERMA.MUNISH.0521 Verified Customer Verified Customer

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I am compelled to share my utterly nightmarish experience with the Mercedes service dealer, an ordeal that my wife and I will never forget. To put it bluntly, our experience was beyond terrible; it was an ep with the Mercedes service dealer, an ordeal that my wife and I will never forget. To put it bluntly, our experience was beyond terrible; it was an epitome of incompetence and dishonesty that left us utterly disillusioned. We entrusted both my car and my wife's car to this dealership, hoping for top-notch service commensurate with the brand's reputation. However, what followed can only be described as a series of catastrophic failures in service and an outright disregard for our time, money, and trust. My wife's car was left languishing at the dealership for a staggering two months. During this time, we were subjected to a barrage of excuses, each more outrageous than the last. The dealership claimed they needed an "advanced technician" to investigate the issues plaguing the vehicle. They spun elaborate tales of sophisticated diagnostics, all of which turned out to be nothing but smoke and mirrors. To add insult to injury, we later discovered that the problem was shockingly mundane. The battery needed to be replaced, a basic diagnosis that any competent mechanic should have performed without breaking a sweat. Astonishingly, the dealership didn’t even bother to check the battery, rendering their so-called "advanced diagnostics" nothing more than a charade. It is not just the blatant incompetence that appalls us, but the audacity to charge us a whopping $600 for a service that was not only useless but egregiously negligent. They not only failed to fix the issue but also neglected basic troubleshooting steps that any novice mechanic would have undertaken. The lack of accountability and professionalism displayed by this dealership is staggering. To think that they have the audacity to represent a brand like Mercedes is nothing short of a travesty. My wife and I were not just inconvenienced; we were utterly disrespected and swindled. More

by D0 Verified Customer Verified Customer

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Came in for the overpriced Service B appt and also asked for the used car manager to look at our car for a potential early lease turn-in/buy back. I asked if it would be possible for a cheaper option for s for the used car manager to look at our car for a potential early lease turn-in/buy back. I asked if it would be possible for a cheaper option for service was available because worse case our lease is only till May 2024. They made every excuse that it would be better to do the Service B and so I said whatever just do it. They said doing it may help if we wanted a potential early lease turn-in/buy back. I left in the car they provided me and went home. I was called about 1:40pm letting me know the car was ready and that they suggest new tires. Hhmmm, seemed questionable as this car has less miles and is driven hardly ever compared to the GLE350 that I turned in early August & that vehicle did NOT need new tires hence more driving done in it. The guy said nothing. So, I went to get my car. I waited outside but no service door opened. So, I parked the car outside the service door, got out & went in to the garage. No one was around. The one guy that did walk through never acknowledged my presence. One of the guys finally walked in and was quick to hand me the bill and tell me to pay up front. I said, ummm what about the appraisal? The guy said “I thought he was coming up” (assuming he meant the used car manager). But no one ever came out. He guided me up to the front desk to pay. I brought out a computer and he said he had to enter it and reprint the bill. It took 10-15 mins; even the office lady looked his way a few times with the look like “where are you/what’s taking so long?” I paid the bill and then asked where the keys were. The guy said they were in the car, since it’s parked in the garage. I got to the car and opened up to get in. The car was a hot mess- no car wash/vacuuming out. I asked why not and he said the car wash is down because of repavement. There are other high end dealerships connected to this one and they “borrow” one from BMW, Audi, Maserati, etc? I once again asked about the appraisal and the guy says, “oh we took pictures and he will email you the appraisal.” Hhmmm…when did this change & why wasn’t I told this the other 3 times I asked? It was a very disappointing service and I felt like they could have cared less I was there! Not happy! More

by E_FREITAG75 Verified Customer Verified Customer

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Excellent communication and service. Very friendly and repsonsive. Appreciate all of the calls they made to me Very friendly and repsonsive. Appreciate all of the calls they made to me More

by SCOTT_WELAK Verified Customer Verified Customer

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Alex was very personable and helpful. He was able to answer any questions I had and if he didn’t have the answer he found someone who could assist. He was able to answer any questions I had and if he didn’t have the answer he found someone who could assist. More

by ASIAMOLEX Verified Customer Verified Customer

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Great service at this dealership. Peter and the whole service team took great care of my wife’s vehicle. Peter and the whole service team took great care of my wife’s vehicle. More

by AHJERTSTEDT0 Verified Customer Verified Customer

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Excellent customer service, attentive staff and immaculate facility. Always a smooth process from beginning to end. Definitely recommend! immaculate facility. Always a smooth process from beginning to end. Definitely recommend! More

by JERRETTFERNANDEZ Verified Customer Verified Customer

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Great service from Peter at Mercedes - Very personable with high emotional IQ- He is an asset with high emotional IQ- He is an asset More

by shaibal.mazumdar Verified Customer Verified Customer

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