Queenie Sibley

I purchased a 2021 Kia Sportage on 4/22/2025. I have yet to receive my tags/plates from the dealership. On my first call I was told there was a lien on my vehicle that had to be paid before I c I have yet to receive my tags/plates from the dealership. On my first call I was told there was a lien on my vehicle that had to be paid before I could get my tags. I requested several times to talk to the General Manage, he is never there and I always got sent to the Sales Department. I was told that it was in the works and could take a week or more to get them. I continued to call always getting the same answer. When my paper tag expired, I called and went through the same scenario; where are my tags, can I get another paper tag. I sent in a copy of my insurance and waited for the updated paper tags. I called again 2 weeks ago, I was told I would get a new paper plate within a few days, because the DMV was so backed-up there was a longer wait. I waited a week no tags. When I called back, I ended up talking to the Finance Department, and was told that they could not send out new paper tag, they had to go to the DMV and request them. I was told they would go Friday, July 11th and overnight the tag to me. Still no paper tag. I finally called the DMV myself. The dealership has 30 days to file the paperwork for the new owner to be reassigned registration. Rockwall Kia has not filed any paperwork with the DMV for my vehicle. I called Rockwall Kia again, got the same run-a-round and was told that I would get a call back from a suppose Sales Manager. No call that afternoon or this morning to follow up. I am a Senior Citizen and need my car for doctor appointments and worry I will get a ticket. I don’t understand to just out and out lie to the customer, horrible customer service. Do I need a lawyer?? More

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Easy to complete sale Malina was kind and courteous. Stewart was kind and patient with me Stewart was kind and patient with me More

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They are always so nice and find what you want. This is my 4th car from them and I have been pleased every time. This is my 4th car from them and I have been pleased every time. More

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Very great staff answering all of my questions showing us everything about the car in detail everything about the car in detail More

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Sells agent (Queenie Sibley), excellent job. She is a no nonsense sell agent. Above board and a straight shooter. You know what you are getting with her. No ambiguities. Finance rep. (Kiara She is a no nonsense sell agent. Above board and a straight shooter. You know what you are getting with her. No ambiguities. Finance rep. (Kiara Campos) did a fine job got me in and out of the finance room quickly and in the process saved me some money. Both made me feel right at home. My experience interacting with them was very pleasant indeed. Southwest KIA is fortunate to have them. They deserve whatever bonus is extended to them for their work. More

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Queens was amazing! She was so helpful and charming it was a great experience because of her!!! We will definitely be back! Thank you to the whole team! She was so helpful and charming it was a great experience because of her!!! We will definitely be back! Thank you to the whole team! More

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Best one around and bought 3 at Mesquite but went to get this last one and WILL NEVER GO TO MESQUITE FOR ANYTHING ! ROCKWALL HAS THE BEST SALES PEOPLE AND QUEENIE IS TOPS THE SERVICE PEOPLE ARE TOPS ! this last one and WILL NEVER GO TO MESQUITE FOR ANYTHING ! ROCKWALL HAS THE BEST SALES PEOPLE AND QUEENIE IS TOPS THE SERVICE PEOPLE ARE TOPS ! More

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Queenie was my salesperson and she was the best! ! She worked for us and made the purchase so easy. The finance person was also easy to work with and made that part extremely easy. Everyone there w ! She worked for us and made the purchase so easy. The finance person was also easy to work with and made that part extremely easy. Everyone there was so friendly and welcoming and made sure we were happy when we left. We definitely recommend Southwest Kia!! More

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The staff are super efficient and always friendly. Bonus my car is also washed when it's complete. Bonus my car is also washed when it's complete. More

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Professional, caring,service kept me informed all the way, sales people were great Overall great, that is why this is my second vehicle bought there and I know I'll be back way, sales people were great Overall great, that is why this is my second vehicle bought there and I know I'll be back More

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