Ra'Shaad Hill
Ra'Shaad Hill at Joseph Buick GMC
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Ra'Shaad Hill | Page 10

Sales

Joseph Buick GMC

8700 Colerain Avenue
Cincinnati, OH 45251

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4.4
100 Reviews
4.4

100 Reviews

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100 Reviews of Ra'Shaad Hill

October 04, 2023

Dealership Rating
Employee Rating

I scheduled for a simple oil change. My appointment was at 820am. I arrived to the shop at 745am. The tech said my appointment was for an oil change and tire rotation. They was adding ch More

by BRITTLOCKETT1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Phil Dorger

Oct 08, 2023

Joseph Buick GMC responded

Britt, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 04, 2023

Dealership Rating
Employee Rating

Friendly but never answered my questions without asking me another question, avoid telling the truth, my opinion. Old style dealership tactics. More

by margraf4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger

Oct 04, 2023

Joseph Buick GMC responded

Thank you for your review. We're sorry you didn't have a 5-star experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 30, 2023

Dealership Rating
Employee Rating

Fast quality work. Advisor kept me informed throughout the process. All my service needs were addressed More

by FOURPLAY71
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger

Oct 02, 2023

Joseph Buick GMC responded

Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

September 27, 2023

Dealership Rating
Employee Rating

Took a while for someone to greet me upon my arrival. I looked online for the vehicle I wanted before coming. Salesman was not sure about inventory. I was rushed through the sale because the salesman and More

by DTHOMAS1024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Phil Dorger

Oct 01, 2023

Joseph Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 25, 2023

Dealership Rating
Employee Rating

It was a very smooth process from beginning to end. More specifically, my salesman - Danny and finance - Patric were extremely knowledgeable and professional. There was never any pressure. More

by timothyglen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger

Sep 26, 2023

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team, Timothy. We're glad to hear we delivered such a great experience!

September 16, 2023

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Employee Rating

Good customer service. Well made vehicles. Solid Interest rates and I am very happy with my vehicle. More

by HUNTERTHOMAE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger

Sep 18, 2023

Joseph Buick GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

September 12, 2023

Dealership Rating
Employee Rating

I will never go back to get service to this location due to the fact my last encounter didn’t go well , I drop my car off I was told I needed this an that basically a new engine with the price I was given More

by RODRIGUEZ.BLACKWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 16, 2023

Joseph Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 31, 2023

Dealership Rating
Employee Rating

Didn’t have to wait very long kept in contact with me about the needs for my car More

by MOODYJUSTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger

Aug 31, 2023

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, Justine, we look forward to having you as a valued customer for many years to come!

August 02, 2023

Dealership Rating
Employee Rating

The folks at Joseph Buick GMC are professional, knowledgeable and genuinely care about their customer’s experience. More

by willrettig
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Sander

Aug 03, 2023

Joseph Buick GMC responded

Thank you, Will, for your feedback on your recent visit to Joseph Buick GMC. It's great to hear that we were able to assist you and that you had such a positive experience!

August 02, 2023

Dealership Rating
Employee Rating

Without an appointment these guys fit me in within an hour. Great, courteous, and professional service from everyone involved in my visit. I was even offered a box of cookies on my way out... More

by jdgrant60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger

Aug 03, 2023

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

...
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