I scheduled for a simple oil change.
My appointment was at 820am. I arrived to the shop at 745am. The tech said my appointment was for an oil change and tire rotation. They was adding ch
My appointment was at 820am. I arrived to the shop at 745am. The tech said my appointment was for an oil change and tire rotation. They was adding charges and pushing me to fix something that has been going on. I did not leave until 10am. Just for an oil change.
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by BRITTLOCKETT1214
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Phil Dorger
Oct 08, 2023 -
Joseph Buick GMC responded
Britt, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Friendly but never answered my questions without asking
me another question, avoid telling the truth, my opinion. Old style dealership tactics.
me another question, avoid telling the truth, my opinion. Old style dealership tactics.
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by margraf4
Verified Customer
Verified Customer
Other Employees Tagged:
Phil Dorger
Oct 04, 2023 -
Joseph Buick GMC responded
Thank you for your review. We're sorry you didn't have a 5-star experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Fast quality work.
Advisor kept me informed throughout the process. All my service needs were addressed
Advisor kept me informed throughout the process. All my service needs were addressed
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by FOURPLAY71
Verified Customer
Verified Customer
Other Employees Tagged:
Phil Dorger
Oct 02, 2023 -
Joseph Buick GMC responded
Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!
Took a while for someone to greet me upon my arrival.
I looked online for the vehicle I wanted before coming. Salesman was not sure about inventory. I was rushed through the sale because the salesman and
I looked online for the vehicle I wanted before coming. Salesman was not sure about inventory. I was rushed through the sale because the salesman and coworker was attending a Reds game. Tried to give me very unfair amount for my trade in, was asking for more information than what was required interest rate was very high. No follow up call since purchasing the vehicle first and last time buying a car from this dealership.
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by DTHOMAS1024
Verified Customer
Verified Customer
Other Employees Tagged:
Phil Dorger
Oct 01, 2023 -
Joseph Buick GMC responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
It was a very smooth process from beginning to end.
More specifically, my salesman - Danny and finance - Patric were extremely knowledgeable and professional. There was never any pressure.
More specifically, my salesman - Danny and finance - Patric were extremely knowledgeable and professional. There was never any pressure.
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by timothyglen
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Phil Dorger
Sep 26, 2023 -
Joseph Buick GMC responded
Thank you for taking the time to share your thoughts on working with our team, Timothy. We're glad to hear we delivered such a great experience!
Good customer service.
Well made vehicles. Solid Interest rates and I am very happy with my vehicle.
Well made vehicles. Solid Interest rates and I am very happy with my vehicle.
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by HUNTERTHOMAE
Verified Customer
Verified Customer
Other Employees Tagged:
Phil Dorger
Sep 18, 2023 -
Joseph Buick GMC responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!
I will never go back to get service to this location due
to the fact my last encounter didn’t go well , I drop my car off I was told I needed this an that basically a new engine with the price I was given
to the fact my last encounter didn’t go well , I drop my car off I was told I needed this an that basically a new engine with the price I was given 5, to 6 thousand even tlk to my insurance company, I felt something wasn’t right because they couldn’t produce know paperwork of what my vehicle needs, they held my car 3days I ask for a oil change also didn’t receive nothing, the people tht wrk their was big on me to up the 5 or 6 thousand in cash , because my insurance wasn’t going to cover it until the dealership show proof of the bad part.. an they hung up an try put me in a pickle saying just drive car to it goes out or $, this location keep an eye on ! I took my car to Midas an payed 1,300 which I only had the car I brought from this location had car yr an half an got all my service through them , I wouldn’t spend my money again there until they look into front desk an Mechanics, so be aware people i have my paperwork to post if needed I would like a higher up to review this an reach out to me so his service can be higher rating!
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by RODRIGUEZ.BLACKWELL
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2023 -
Joseph Buick GMC responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Didn’t have to wait very long kept in contact with me
about the needs for my car
about the needs for my car
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by MOODYJUSTINE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Phil Dorger
Aug 31, 2023 -
Joseph Buick GMC responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, Justine, we look forward to having you as a valued customer for many years to come!
The folks at Joseph Buick GMC are professional,
knowledgeable and genuinely care about their customer’s experience.
knowledgeable and genuinely care about their customer’s experience.
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by willrettig
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Sander
Aug 03, 2023 -
Joseph Buick GMC responded
Thank you, Will, for your feedback on your recent visit to Joseph Buick GMC. It's great to hear that we were able to assist you and that you had such a positive experience!
Without an appointment these guys fit me in within an
hour. Great, courteous, and professional service from everyone involved in my visit. I was even offered a box of cookies on my way out...
hour. Great, courteous, and professional service from everyone involved in my visit. I was even offered a box of cookies on my way out...
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by jdgrant60
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Phil Dorger
Aug 03, 2023 -
Joseph Buick GMC responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.