Rachael Mergott
Rachael Mergott at Crest Volvo Cars

Rachael Mergott

Volvo Certified Finance Director

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.8
119 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

7 yrs, 9 mos

Languages Spoken

English English

4.8

119 Reviews

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119 Reviews of Rachael Mergott

May 07, 2025

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Employee Rating

No pressure at all. They let me decide for myself if it was a right fit for me. The financial agent was friendly and a pleasure to talk to. The service department was Ex More

by Srludwig2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 08, 2025

Crest Volvo Cars responded

Thank you so much for sharing your experience! We’re thrilled to hear that you felt no pressure and were able to make the decision that was best for you. It's wonderful to know our financial agent and service department left such a positive impression. We truly appreciate your recommendation and look forward to helping you again in the future. Thanks again for the kind words, and we’re excited to assist you with your next purchase!

May 02, 2025

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Excellent New Car Buying Experience. Mike was very helpful and pleasant to work with through the whole process. More

by dkpzy1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 06, 2025

Crest Volvo Cars responded

Thank you for sharing your experience! We're thrilled to hear that your new car buying journey was excellent and that Mike provided helpful and pleasant support throughout the process. Making the experience smooth and enjoyable is always our goal, and it's great to know Mike delivered on that. We appreciate your business and hope you enjoy your new vehicle!

April 30, 2025

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They were great! Honest, straightforward and very kind! Shoutout to Rachel and Greg for the amazing customer service! More

by Madeehatter
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Greg Bryan

May 01, 2025

Crest Volvo Cars responded

Thank you for sharing your experience! We're so glad to hear that you found our team honest, straightforward, and kind. Rachel and Greg will be thrilled to know that they made such a positive impact. We truly appreciate your feedback and look forward to serving you again in the future!

April 29, 2025

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I went in knowing exactly what I was looking for. Daniel made the entire process fast and easy! A great experience overall!! More

by hrhine14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Carlos

Apr 30, 2025

Crest Volvo Cars responded

Thank you for sharing your experience! We're so glad to hear that Daniel was able to make the process quick and easy, especially since you came in knowing exactly what you wanted. It’s great to know everything went smoothly and that you had a great overall experience. We appreciate your feedback and hope you enjoy your new vehicle!

April 29, 2025

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I inquired about an xc90 and within the day Daniel had sent me a video of the car. The next day I test drove it and bought it that evening. Everyone at the dealership was extremely professional and accomm More

by backesalison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 30, 2025

Crest Volvo Cars responded

Thank you for sharing your experience! We're so glad to hear that Daniel and the rest of our team provided prompt, professional service and helped make your XC90 purchase smooth and enjoyable. Your recommendation means a lot to us—we truly appreciate your kind words!

April 24, 2025

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We have had 3 Volvos and have been very pleased and especially love our service coordinator, Jordan Farmer More

by janlinderjones
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 25, 2025

Crest Volvo Cars responded

Thank you for your continued loyalty and for sharing such kind words! It’s wonderful to hear that you’ve had great experiences with your Volvos and that Jordan Farmer has made a lasting impression as your service coordinator. We’re thrilled to know he’s provided the level of care and support you value—we’ll be sure to pass along your appreciation to him.

April 20, 2025

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Very helpful Billy & Omar . Thanks for them . Volvo team they were good staff thanks Manjunathan Ramaswamy More

by manjurohith2009
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Stock, Billy Delgado , Ammar Hussain

Apr 22, 2025

Crest Volvo Cars responded

Thank you for your kind words! We're thrilled to hear that Billy, Omar, and the entire Volvo team were able to assist you. We appreciate your feedback and are grateful for the opportunity to serve you. If you need anything else, feel free to reach out!

April 06, 2025

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Everyone was helpful and courteous, even when I had my bulldog determination. Making the car buying experience enjoyable. We are first time new car buyers. Everyone was helpful when charging questions More

by vhubbard9
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Skye Warner, Billy Delgado

Apr 08, 2025

Crest Volvo Cars responded

Thank you for sharing your experience with us! We're thrilled to hear that our team made your first new car purchase an enjoyable one. It's great to know that everyone remained helpful and courteous. We're especially glad our team could support you through the process and provide clear answers to your charging questions. We truly appreciate your trust in us for such an important milestone, and we’re always here if you have more questions down the road.

April 01, 2025

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Excellent care and communication all around at Crest Volvo. We had a fantastic car buying experience from Ricardo and his GM Jason Pickering. I would certainly buy another vehicle at Crest, and recommen More

by jeremyv1602
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Pickering, Ricardo Riojas

Apr 03, 2025

Crest Volvo Cars responded

Thank you so much for your kind words! We’re thrilled to hear you had a fantastic car-buying experience with Ricardo and Jason. It’s always our goal to provide excellent care and communication throughout the process, and we’re so glad that was reflected in your experience. We look forward to serving you again in the future and truly appreciate your recommendation!

April 01, 2025

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Nick was amazing, love the new car! Would absolutely purchase my next car from Crest. More

by SLPALADINI
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Nick Lambert , Koffi Niamke

Apr 04, 2025

Crest Volvo Cars responded

Thank you for your great feedback! We're thrilled to hear that Nick provided an amazing experience and that you're loving your new car. We look forward to helping you with your next car purchase at Crest!

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