Rachael Mergott
Rachael Mergott at Crest Volvo Cars

Rachael Mergott

Volvo Certified Finance Director

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.8
148 Reviews

Dealership Experience

5 yrs, 6 mos

Industry Experience

8 yrs, 7 mos

Languages Spoken

English English

4.8

148 Reviews

Write a Review

148 Reviews of Rachael Mergott

February 21, 2026

Dealership Rating
Employee Rating

Billy was very personable and low pressure. I would work with him again. I did not interact with Sam Hilou. More

by k-davis72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Billy Delgado

Feb 24, 2026

Crest Volvo Cars responded

We genuinely appreciate your feedback about your experience with us. It's wonderful to hear that you found Billy to be personable and appreciated his approach without any pressure tactics. Your willingness to work with him again speaks volumes about the positive connection you built during your visit. At Crest Volvo Cars, we value team members who create comfortable, genuine interactions with our customers, and we're pleased this was reflected in your experience.

February 12, 2026

Dealership Rating
Employee Rating

Attentive and personable employees. They are very friendly. Great location. Quality cars that are well-serviced. More

by MONAANDDAVE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback about your experience with our team and vehicles. We are glad to hear that our staff made such a positive impression with their attentive and personable approach. Your recognition of our team's friendliness means a great deal to us, as we strive to create welcoming experiences for every customer. It's wonderful to know that you appreciate both our location and the quality of our well-maintained vehicles. Your feedback reinforces our commitment to providing exceptional service and reliable cars that our customers can trust.

January 27, 2026

Dealership Rating
Employee Rating

I traded in my 2025. 5 XC90 Ultimate for a 2026 XC40 last week. I worked with Gage on both my previous cars, and was very please with his assistance. More

by Kho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gage Rucker

Jan 28, 2026

Crest Volvo Cars responded

Thank you for sharing your experience! We're thrilled to hear about your successful trade from the XC90 Ultimate to the new XC40. It's wonderful that Gage provided such positive assistance on both purchases. Your continued trust means everything to us. We hope you're enjoying your new XC40!

January 23, 2026

Dealership Rating
Employee Rating

Excellent Sales and financial interaction on our recent dealings. Services have been always great. Highly recommend this dealer. More

by Kho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gage Rucker

Jan 26, 2026

Crest Volvo Cars responded

We are overjoyed to hear about your outstanding experience with our sales and financing teams. Your satisfaction with our services means everything to us, and we truly value customers like you who take the time to share such positive feedback. It's wonderful to know that we've consistently delivered great service throughout your dealings with us. Your recommendation speaks volumes about the dedication our team puts into every interaction. We look forward to continuing to provide you with the exceptional service you deserve in all your future automotive needs.

January 21, 2026

Dealership Rating
Employee Rating

All of the staff at Crest Volvo were wonderful to work with! What a great team. Thank you for the experience! More

by SEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 22, 2026

Crest Volvo Cars responded

We are honored to hear about your wonderful experience with our team. Your kind words about working with our staff truly brighten our day. It means so much to know that you felt supported throughout your visit and that our team made such a positive impression. We're grateful for customers like you who take the time to share their experiences. Your feedback motivates us to continue providing the exceptional service that every customer deserves.

January 15, 2026

Dealership Rating
Employee Rating

Great straight forward experience. No gimmicks no games. Excellent professionals with customer experience as their priority! More

by slock221B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Nash Abir

Jan 15, 2026

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled you appreciated our straightforward, no-gimmicks approach. Our team takes pride in prioritizing customer experience and providing honest, transparent service. We appreciate you choosing Crest Volvo Cars!

January 12, 2026

Dealership Rating
Employee Rating

Great friendly people at the dealership and took care of everything in a good and efficient manner. More

by trm77race
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry Pinlac

Jan 14, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're delighted to hear about your positive experience with our friendly team and efficient service. Your kind words mean so much to us, and we look forward to serving you again in the future.

January 12, 2026

Dealership Rating
Employee Rating

Enjoyed the overall new car buying experience at the dealership. It was quick and straightforward. More

by Jahirul Islam
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Barna, Greg Bryan

Jan 14, 2026

Crest Volvo Cars responded

Thank you for the positive feedback! We're thrilled that your car buying experience was quick and straightforward. Your satisfaction means everything to us, and we appreciate you sharing your experience.

January 06, 2026

Dealership Rating
Employee Rating

Great sales experience with Ricardo, and I love the car! Service, so far, so good. More

by SUSANY
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2026

Crest Volvo Cars responded

We are thrilled to hear about your wonderful sales experience and that you're loving your new vehicle! It's fantastic to know that our team provided you with excellent service during your purchase. We're also pleased that your service experience has been positive so far. Thank you for choosing Crest Volvo Cars, and we look forward to continuing to provide you with outstanding service for years to come.

December 25, 2025

Dealership Rating
Employee Rating

This is my second car with Crest. They have always treated me very well and their customer service and experience is one of a kind! More

by Lisa Krutmeier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 29, 2025

Crest Volvo Cars responded

Thank you for choosing Crest for your second vehicle! We're thrilled that our customer service continues to exceed your expectations. Your loyalty means everything to us, and we look forward to serving you again.

1
...

Dealership Inventory (497 Vehicles)

used 2023 Volvo XC90 car, priced at $50,999
2023 Volvo XC90
used
Denim Blue Metallic exterior
Unknown
All-wheel Drive
used 2025 Volvo XC60 car, priced at $37,500
2025 Volvo XC60
used
Silver Dawn Metallic exterior
Unknown
All-wheel Drive
new 2026 Volvo XC90 car, priced at $71,825
2026 Volvo XC90
new
Vapour Grey exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $79,545
2026 Volvo XC90
new
Vapour Grey exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $75,155
2026 Volvo XC90
new
Crystal White exterior
Automatic
All-wheel Drive
new 2026 Volvo XC60 car, priced at $64,055
2026 Volvo XC60
new
Bright Dusk exterior
Automatic
All-wheel Drive