Rachel Cutler

Very friendly, Keith was on top of his game. Would definitely come back for service Would definitely come back for service More

by tblasz28 Verified Customer Verified Customer

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Great friendly service, very helpful and told me everything that needs to be done with the vechicle upfront and told me what the cost would be for the service upfront no surprise fees everything that needs to be done with the vechicle upfront and told me what the cost would be for the service upfront no surprise fees More

by VITOS1666 Verified Customer Verified Customer

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My service experience was excellent. They kept me up to date on the progress of the service on my car, kept me up to date on expected costs and reasoning behind their recommendations. They kept me up to date on the progress of the service on my car, kept me up to date on expected costs and reasoning behind their recommendations. They provided a video recap of the inspection and was very clear regarding their findings and recommendations. I felt like I was treated like family. Would highly recommend this dealership to any Acura owner. More

by MEFARRELL Verified Customer Verified Customer

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Absolutely absurd pricing. Went and received 5 other quotes for the same exact work after having the work completed. Each of the five other acura dealships quoted half the pric Went and received 5 other quotes for the same exact work after having the work completed. Each of the five other acura dealships quoted half the price minimum. More

by naes1021 Verified Customer Verified Customer

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Fantastic service from absolutely the best team, both in sales and service! I will always go back to Acura of Berlin for servicing my vehicles and any future purchases as well. sales and service! I will always go back to Acura of Berlin for servicing my vehicles and any future purchases as well. More

by AGORE6 Verified Customer Verified Customer

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Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike. More

by clydeshelton1981 Verified Customer Verified Customer

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He's such a professional person who take his job very seriously and very important seriously and very important More

by John E Verified Customer Verified Customer

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Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful! completely satisfied. Very organized and helpful! More

by ccorlies Verified Customer Verified Customer

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Our son loves his Acura TLX he would buy another one when the time is right the time is right More

by Ronald.michaud Verified Customer Verified Customer

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One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service m I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms…. More

by Derante23 Verified Customer Verified Customer

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