Rachel Walen | Page 2

Seattle Hyundai was provided TERRIFIC service when I picked up my new Ioniq 5. They scheduled the pickup at my convenience, had my car ready and right up front, gave me all the time I needed to do an in picked up my new Ioniq 5. They scheduled the pickup at my convenience, had my car ready and right up front, gave me all the time I needed to do an inspection and test drive, and handled all aspects of the purchase process very professionally. There were a couple of small things with the car to be dealt with, and I am very satisfied with how they were handled. They explained the extra coverage options thoroughly and in a non-pressured way, helping me to make the decision that was right for me. Everyone was very friendly and welcoming, including Daniel, Kacy, Aaron and Rachel. Strongly recommended!! More

by DANAM2134 Verified Customer Verified Customer

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Great Service, friendly and attentive team that was able to answer all questions and meet our expectations. to answer all questions and meet our expectations. More

by THSAN Verified Customer Verified Customer

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We loved our experience with Seattle Hyundai. We will absolutely be referring our friends and family to them and we will be purchasing our next vehicle from them when the time comes. Rachel, Kacy We will absolutely be referring our friends and family to them and we will be purchasing our next vehicle from them when the time comes. Rachel, Kacy and Bari made the process hassle free and enjoyable. Rachel was able to provide us with an offer over the phone that was better than any dealer in the area and once we arrived at the dealership the only thing left for us to do was sign the paperwork. I cannot express enough how wonderful our experience was at Seattle Hyundai. We have had bad experiences at other dealerships in the past, but Seattle Hyundai's approach to selling cars was a refreshing upgrade to the car buying experience. Thank you again, Seattle Hyundai! More

by MAROTTA.NATE Verified Customer Verified Customer

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Marco was amazing and he’s got my service done with no hassle. I would recommend all my friends and family to head to Seattle Hyundai :) hassle. I would recommend all my friends and family to head to Seattle Hyundai :) More

by Isa0 Verified Customer Verified Customer

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Fantastic support from folks in sales. They made the process super easy and smooth. The test drives were fun. They made the process super easy and smooth. The test drives were fun. More

by SAYEF Verified Customer Verified Customer

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Negotiated AND signed on a new car only to later be told it was a rental with over 1k miles. Signed paperwork for no additional dealer options installed, only to be hit with a $500 aftermarket alarm s it was a rental with over 1k miles. Signed paperwork for no additional dealer options installed, only to be hit with a $500 aftermarket alarm system in financing office. Signed and circled paperwork for 62 month loan but they gave me the 72 months. And worst of all, I only recieved the receipt 2 weeks after purchase AFTER I called twice. After looking at receipt, I noticed the dealer added their optional full extra warranty which added $4400 to my purchase. I don’t have the words for this dealer. More

by TUNEDSKILLZ Verified Customer Verified Customer

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The salespeople and managers were all friendly and professional. The dealership was modern and clean. professional. The dealership was modern and clean. More

by GOLDMANKIRST Verified Customer Verified Customer

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Friendly. That's about it. Beyond that they are irresponsibly uninformed. My partner and I realized we were lied to by the staff about the Clean Vehicle Tax That's about it. Beyond that they are irresponsibly uninformed. My partner and I realized we were lied to by the staff about the Clean Vehicle Tax Credit eligibility of the Hyundai Tucson Plug-In Hybrid SEL. The staff are friendly but are almost maliciously incompetent for being severely misinformed about their cars manufacturing and refusing to take responsibility. This was like a scam, considering we are likely not the first people to be victims of this, since they tell everyone asking about this that this applies to their tax return, despite it actually being supposed to be immediate. They also don't know their vehicle manufacturing, their laws, or how to do their jobs. Then they have the nerve to blame you for believing their lies; borderline predatory business behavior. We adore the car itself, but we find it hard to be happy with a car we were lured and trapped into. All this without even an apology for the misinformation (that we helped clear), much less any compensation. We are crushed after days spent trying to reach the team too busy to help us, that we can't even return the car or receive any help at all for their collective lie that costs $7500. Go somewhere more educated on hybrids/EV laws. More

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DO NOT buy an electric vehicle from this branch as their staff do not fully understand the Clean Vehicle Tax credit that EV and PHEV get. I was told during my purchase by multiple staff and by finance that staff do not fully understand the Clean Vehicle Tax credit that EV and PHEV get. I was told during my purchase by multiple staff and by finance that my car was eligible for a $7,500 tax credit. Then shortly after the purchase I learned I can apply said credit immediately to lower the financing. Though after 4 days of trying to get help on accessing my paperwork on the purchase I learn the car is NOT covered by the credit, and that their is nothing they can do for falsely claiming it ever did, I am now one of probably many purchaser from this branch who purchased this car and will NOT be getting aforementioned credit at all. I find this very disappointing as I found all the staff to be very friendly, but that doesn't make up for the lack of knowledge on their own vehicles. More

by Logan Duffy Verified Customer Verified Customer

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I worked with Rachel and Kassim. They were amazing. Rachel and a few others always returned texts and emails in a few minutes. I tried over a dozen dealers. The only dealer that They were amazing. Rachel and a few others always returned texts and emails in a few minutes. I tried over a dozen dealers. The only dealer that was straightforward was Seattle Hyundai. More

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