Racquel Hossler

Friendly, thorough, and washed my car. Always great service, I’ve been coming here for years. Always great service, I’ve been coming here for years. More

by lashondaspivey Verified Customer Verified Customer

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My service was prompt and done right ! Thanks dave white your the best when it comes to customer service and repairs !!! Thanks dave white your the best when it comes to customer service and repairs !!! More

by kwyse1 Verified Customer Verified Customer

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It took entirely too long to be there for an oil change. It took 2 hrs It took 2 hrs More

by lcgrecords Verified Customer Verified Customer

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They were friendly on the phone to book and then had to change appointment date. Staff were helpful during the appointment and they took a reasonable amount of time to complete service. change appointment date. Staff were helpful during the appointment and they took a reasonable amount of time to complete service. More

by LJ Verified Customer Verified Customer

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dealership is so great Employees are very friendly and informative and keep you updated on everything they are doing. All in all, my experience was very good! informative and keep you updated on everything they are doing. All in all, my experience was very good! More

by pattillman Verified Customer Verified Customer

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I felt like from the beginning Racquel had an attitude. My vehicle key was stuck in the ignition when I arrived at Dave White which was the reason I went there. I got out of the car leaving the key in t My vehicle key was stuck in the ignition when I arrived at Dave White which was the reason I went there. I got out of the car leaving the key in the ignition so your people could see it. When vehicle was moved inside building key came right out. They were not able to do anything to my vehicle because it didn't do it to them while the vehicle was at your shop. The car has done it several times since leaving Dave White. Once I move the shifter back and forth the key comes right out. If you did bring it back to Dave White if it was having the issue by the time I got to your place it probably won't do it again. They suggested leaving it at Dave White for a couple of days to see if they can get it to replicate the issue while at Dave White. I am frustrated with the whole issue. I only have less than 17,000 miles on my car and my warranty is up in October, 2024. I am worried that after my warranty is up I will have to pay to have it repaired. Racquel's reply was we want to find the problem because our technician's do not get paid unless they find a problem other wise they wasted there time checking it out. My husband I felt like we were just getting the run around. My husband figured it has to be in the shifter and he is not a GM mechanic..... FYI When I scheduled my appointment - I was told you had a shuttle service and you could take me to my work and pick me up from work and take me to Dave White to pick up my vehicle once done. I used that shuttle to take me to work at 8:00 am. I talked to the gentlemen who said the shuttle quits at 3 pm and that he would not be able to pick me up from work to pick up my vehicle. I work until 5 pm. I had to have my husband get off work early to take me there to pick up my truck. I was checking the status of my repair on your text message status. The status never changed - it was left on what time I dropped my vehicle off. I called 2 times to check on the status. It wasn't until about 3 pm when I ended up getting a reply from Racquel stating they could not find anything wrong with my vehicle. More

by BSCHOLL123 Verified Customer Verified Customer

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Scheduled an appointment for an oil change online. The first available appointment was almost 4 weeks out. I got a call from the service center to get my vin and asked if there was an earlier appointm The first available appointment was almost 4 weeks out. I got a call from the service center to get my vin and asked if there was an earlier appointment available. Receptionist rescheduled me. When I showed up for my rescheduled appointment, there was no record that it had been rescheduled. I ended up waiting 2 hours. While I was waiting I heard several employees talking in a not very professional manner. The technician came out and gave me a price for replacing my battery, which I declined. On the bottom of my receipt in the “recommended not done/ declined services” area it states that “customer states battery dead. Replace battery.” I have never had battery issues and did not state this. All around, not a good experience. More

by pjaccounts Verified Customer Verified Customer

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They are very professional friendly and helpful. First class in every way. Customer service is excellent. First class in every way. Customer service is excellent. More

by RJG0 Verified Customer Verified Customer

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Vehicle was ready when promised, communication was good, and the problem was fixed. Can’t ask for more. and the problem was fixed. Can’t ask for more. More

by MCAUDELL Verified Customer Verified Customer

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Great customer service. I think when getting service u should get a car wash too I think when getting service u should get a car wash too More

by escheid Verified Customer Verified Customer

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