Rafael Sandoval | Page 2

Jose and Jaime gave excellent customer service and were super knowledgeable and helpful through the entire buying process and I appreciate them both very much ! super knowledgeable and helpful through the entire buying process and I appreciate them both very much ! More

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Larry "the tall hawaian" is a amazing salesman no pressure and helped us find the perfect car we where looking for would recommend this dealership to anyone looking for a new or preowned car pressure and helped us find the perfect car we where looking for would recommend this dealership to anyone looking for a new or preowned car More

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When a service manager ghosts you, not a good experience We brought our Volkswagen Routan to this dealership to handle an issue with the vehicle overheating. we actually had it towed into the dealership. T We brought our Volkswagen Routan to this dealership to handle an issue with the vehicle overheating. we actually had it towed into the dealership. They diagnosed the problem as a bad thermostat and water pump. i paid almost $1000 to have the repairs completed. we picked the vehicle up and a few days later, we noticed the heat wasn't working. we dropped the car back and asked them to look at it, that maybe they forgot to plug something in or maybe this was somehow related. They completed diagnosis and said "it is totally unrelated to the previous repair. it was a pin hole puncture in a hose "a common problem with these cars" that repair would have cost another $500, so we decided to trade the car in for a different vehicle. we had a firm offer for the vehicle from a different car company. we located a car we wanted across town and on the way to drop the car off, the engine began overheating. my wife was on the highway, so it took her about 4 miles to get to a location where she could safely stop. she pulled over and the engine seized. we had the car towed to a repair shop and they said the engine was condemned. We called Rafael Sandoval that day (Friday) and he committed to call my wife back to let her know if VW would warranty the repair they completed. he told her he would call back on Monday. We didn't hear from him so we called 2 times per day since to try and reach him before we dispose of the car. it is now late Thursday (5 days) and he has not called. I spoke to him initially because the other staff gave me bad information. He came on strong and said all the right things but his follow through sucks. At this point i need to get the vehicle out of the repair shop. I am going to reach out to VW corporate care before i junk it. More

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Top Notch Service Experience The Service Department at Jim Ellis Kennesaw has been the Best and quite frankly, renewed my views of dealership service as a whole. I have been in m The Service Department at Jim Ellis Kennesaw has been the Best and quite frankly, renewed my views of dealership service as a whole. I have been in many times, from the routine maintenance, to the not so routine problem that needed fixing, as well as, any Recalls that have come up. Every time has been a Great Experience! Polite, efficient, courteous, and Zero turn backs. It is done right the first time on my TDI Passat. More

by KHARDY0224 Verified Customer Verified Customer

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new wheels & tires Josh in parts is wonderful ... he helped us get larger wheels & tires for our new Tiguan (which we LOVE). The service department had everything ready Josh in parts is wonderful ... he helped us get larger wheels & tires for our new Tiguan (which we LOVE). The service department had everything ready to go when we arrived and it was a great experience. We are looking forward to working with this service team! More

by THEKOCHS.FAMILY Verified Customer Verified Customer

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Quick and easy Made it super easy to get an oil service. The online reservation system is great. The customer service was top notch! Will go there again. Made it super easy to get an oil service. The online reservation system is great. The customer service was top notch! Will go there again. More

by williamfcody3 Verified Customer Verified Customer

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New DSG for my R32 After 12 years and over 270,000 miles, my 2008 R32 needed a new DSG transmission. Service was performed within a week which included locating a new DS After 12 years and over 270,000 miles, my 2008 R32 needed a new DSG transmission. Service was performed within a week which included locating a new DSG and having it shipped to Jim Ellis in Kennesaw. Car has performed well with no problems. The only remaining issue is I forgot to bring in a 10% off coupon which would be a substantial savings considering the price of the repair. I'm hoping they will honor the coupon considering the repair was completed last Friday (8/23). Despite my forgetfulness, my service adviser, Rafael Sandoval, is great to work with. He keeps me informed during any service visit and is very professional and respectful with me at all times. Thanks to Mr. Sandoval and the Service Techs, I'll be back for my next scheduled service - hopefully with my coupon this time! More

by ARCHIE.LADD Verified Customer Verified Customer

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80k mile oil change Straightforward service. Appreciated that staff offered and explained recommended services but were not "pushy" about anything - like they were more i Straightforward service. Appreciated that staff offered and explained recommended services but were not "pushy" about anything - like they were more interested in maintaining a long-term service relationship with me than just hitting some short-term sales goal. This is a nice facility. Very clean, well-lit, and comfortable to wait in. It's a very good location. Biggest negative is that service at dealership is usually most pricey, but I like assurance that everything is done right. And so far (knock on wood) regular maintenance at dealer has avoided need for any major repair four years into ownership of this vehicle. More

by cole99999 Verified Customer Verified Customer

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Wonderful experience Buying from Jim Ellis VW and the sales expert Oleg, was such a great experience. Oleg is very knowledgeable about the vehicles and accommodating to ge Buying from Jim Ellis VW and the sales expert Oleg, was such a great experience. Oleg is very knowledgeable about the vehicles and accommodating to get you exactly what you want. Very honest and friendly. The finance department was super also, very transparent and accommodating as well. Their service department is also just as good and professional as every other part of the dealership. My family will continue being Jim Ellis VW customers for a very very long time. More

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Excellent customer focused experience! Rafael provided what I would consider a perfect example of how to relate to the client, keeping me well informed throug customer focused experience! Rafael provided what I would consider a perfect example of how to relate to the client, keeping me well informed throughout. More

by ebcumming Verified Customer Verified Customer

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