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Rainer Moje
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Rainer Moje | Page 5
Service Advisor
Olathe Dodge Chrysler Jeep RAM
15500 W 117th Street
Olathe, KS 66062
61 Reviews
61 Reviews
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61 Reviews of Rainer Moje
February 02, 2024
I had an appointment for an oil change. I was told at the mileage on my vehicle that I needed to get the brake fluids replaced. I asked how much it was and if it would add extra time to my I was told at the mileage on my vehicle that I needed to get the brake fluids replaced. I asked how much it was and if it would add extra time to my wait. I was told the price and that no it wouldn't add extra time. I was there for two hours. After one hour and 20 minutes I was told it would be another 10-15 minutes and my car would be ready. Another 30 minutes passed and I asked how much longer was told it would be done soon. Two hours for a scheduled appointment is ridiculous. If it was the brake fluids that added the extra time, I should have been informed correctly, in which case I would have stuck with only the oil change because I didn't have two hours to waste at the dealership. It was poor service and poor communication. More
by ashleyweltz
Verified CustomerOther Employees Tagged: Rainer Moje
Helpful 
January 25, 2024
Customer service was great. Having to bring my jeep back after it was in the shop for a week and spending $5,000 because a bolt wasn't tightened enough is concerning Having to bring my jeep back after it was in the shop for a week and spending $5,000 because a bolt wasn't tightened enough is concerning More
by baumgartnerj
Other Employees Tagged: Rainer Moje
January 24, 2024
I felt like Rainer disregarded my details when dropping the car off then it sat for almost a week before it got acknowledged. I had to explain everything completely over to the technician so he understood the car off then it sat for almost a week before it got acknowledged. I had to explain everything completely over to the technician so he understood because Rainer did not put in adequate notes as I explained. My technician, Avery, was phenomenal. Very informational & prompt. He turned my experience around completely. More
by stephgaile14
Other Employees Tagged: Rainer Moje
January 24, 2024
Brake job delayed from 1 day to 3 days due to someone bringing or ordering the wrong parts. Inconsistent communication about costs and pickup time. Work appears good but service quality needs improvement bringing or ordering the wrong parts. Inconsistent communication about costs and pickup time. Work appears good but service quality needs improvement More
by mparrott03
Other Employees Tagged: Rainer Moje
January 19, 2024
Waited for service person when setting appt and returning for an appt, with 10 am appt was told it would take an hour for someone to look at my car, was told I would get 10% off and more like 7%...need to lo for an appt, with 10 am appt was told it would take an hour for someone to look at my car, was told I would get 10% off and more like 7%...need to look at bill as I may have been charged a fee for using a credit card, I would have paid differently... not happy More
by tbutler003
Other Employees Tagged: Rainer Moje
