Ralph Marcum

Ralph, my Salesman was transparent and provided me with pricing quickly for a used vehicle. He knew my price range and worked with me to find something in my range. No pressure sale, no gimmicks. Trustwort pricing quickly for a used vehicle. He knew my price range and worked with me to find something in my range. No pressure sale, no gimmicks. Trustworthy business. I will take all my business here going forward More

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Had a great experience working with Ralph Marcum. He was very easy to work with and created an environment to allow us to take our time with our decision. Everything was as agreed upon prior to com He was very easy to work with and created an environment to allow us to take our time with our decision. Everything was as agreed upon prior to coming in to get the car and financing was a breeze. More

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Ralph and the sales team at Byers Volvo took great care of me and accommodated my unusual and demanding requirements including my timeline which was very rapid. They anticipated things I did not think of of me and accommodated my unusual and demanding requirements including my timeline which was very rapid. They anticipated things I did not think of and were so patient, even when I changed my mind on the vehicle halfway through the process. They offered aggressive pricing and terms to make this fit into my limited budget. They treat me like a VIP at all times and go above and beyond by being willing to re-deliver my vehicle an hour away after adding on a requested modification to my vehicle after the sale. They patiently explained everything on the vehicle and made this such a smooth and painless process. This is why I am a 4 time Byers customer and will keep going back to Byers first when I have any vehicle needs. More

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Worst Dealership & GM Ever! David Johnson as General Manager needs fired. Out of a total of 10 emails, 1 of which was just the generic follow up after buying which I brought iss David Johnson as General Manager needs fired. Out of a total of 10 emails, 1 of which was just the generic follow up after buying which I brought issues up in my follow up email, David replied back 3 times! 2 of the times was to tell me he was going to “investigate” my issues and never got back to me. The other was to tell me my car was finally ready after I believe the 4th time in the shop, after they finally had it towed to another shop to be fixed properly, and that my sister had been communicating with the service manager Tim, who was hands down extraordinarily too good to be working at this rip off of a car dealership. I work 7-7, 6 days a week so my mom and sister had to continually take the car back and forth for me. We had nothing but issues since the day we bought the car with Ralph Marcum lying to us about the interest rate 2 times while waiting over an hour for the finance manager (there’s always a wait no issue there), when he knew we were getting screwed because he lied both times asked and said “well even if it’s not a favorable rate you can refinance after 1 year.” You can refinance IMMEDIATELY. They didn’t even put gas in the car which was addressed with their joke of a manager David Johnson who cared less and didn’t even follow up from the thank you from purchasing email. I’m 19 with a credit score of I believe it was 767 at the time of purchase and after the long wait for finance I was exhausted after working and the wait and forgot to ask the 3rd time to the finance manager, 100% on me, but they gave me an interest rate of 16.98%! I was side tracked by all the service packages and talk about how they were already closed as they close at 6pm regardless of the day of the week, so was rushing through paperwork. I take full responsibility of the interest rate and signing those papers. I started the refinance the very next day with Kemba vs Huntington and my new interest rate is 8.49%, still not the greatest but with inflation they more than cut my interest rate in half from these low life greedy people. When I contacted Kemba to refinance it they asked me if Byers told me Kemba was a preferred finance partner with them. I laughed and said of course they didn’t because then they wouldn’t have made as much money off the interest rate! Within the first 2 weeks we started having issues with the car. Was in the shop 4x I believe. Ended up me paying 2x to have it towed and once they paid to have it towed to another dealership to actually be fixed once I got it to them of course. I was only offered a rental car 1 time in the I believe 4 times it was in the shop! The only time I was ever offered one of course I took it as I was rotating cars with my family and someone was going without every time it was in the shop. Tim in the shop is the ONLY reason they even deserve 1 star. He was amazing. David Johnson the General Manager could give a crap (putting it nicely) less about ANY customer or how they get screwed over! The 3 times prior to it getting fixed by another shop, which btw was because of a lose hose, I emailed David every single time because I would pick it up right before closing or send over my mom & sister depending on if I could get off work early enough to make it there by 6pm, but it would have issues that same night on the way home or the very next morning and have to go immediately back to the shop the next day after picking it up. The last time it was taken there when they towed it someplace else to actually be fixed I was late for work again no response from David, but Tim actually cared and said he’d address it to David which my mom said she laughed and said David doesn’t give a crap (not the word she used!). I lost my spiff at work of a little over $4 an hour for the entire work week because stupid me thought of I’ll actually try to drive my car to work after getting it out of the shop for the 3rd time in a week and a half or so thinking I wouldn’t have issues. RUN! More

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Flew from Pennsylvania to buy a car from Ralph. There is no way customer service could have been better. I was searching for a specific car. It popped up on a website and I called and got Bob right There is no way customer service could have been better. I was searching for a specific car. It popped up on a website and I called and got Bob right away. If we could negotiate the deal and go through the paces I would book a flight to buy my car and drive it home. Ralph made it easy to buy a car from another state. He understood what I needed to feel like I was in trust worthy hands AND went out of his way and made me feel like family. We were able to settle on the deal over the phone. I knew how much the price was upon arrival. I booked a flight and I had a seamless experience. In fact, it turnout even better, because the finance guy was also amazing (although I came with my own check). My experience couldn’t have been better. This review is long overdue. It has been over a year and I still Iove my car. I would go out of my way to buy from Ralph again. More

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Quick smooth transaction, treated with respect, everything was explained, honest fair pricing, fair trade in. Would recommend everything was explained, honest fair pricing, fair trade in. Would recommend More

by creetdawg Verified Customer Verified Customer

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