Randy Goldman | Page 6

Thank you Randy and Jesse for all your help! You both went above and beyond to make sure I got the car I wanted and the payments to be where I could afford this awesome car! My Outback makes life much ea went above and beyond to make sure I got the car I wanted and the payments to be where I could afford this awesome car! My Outback makes life much easier when hauling all this baby stuff around and it gives me great peace of mind for this winter driving with my baby girl. Thank you for always taking such great care of me and my family! More

Helpful 0

Report | Print

Hi Randy, Jesse and Paul, Thank you all so much for Hi Randy, Jesse and Paul, Thank you all so much for making it possible for our family to buy our new car. We love it! We look forward to buying o Hi Randy, Jesse and Paul, Thank you all so much for making it possible for our family to buy our new car. We love it! We look forward to buying our next car with all of you! Have a great weekend. More

Helpful 0

Report | Print

Customer service was awesome. I placed interest in an Impreza on the internet and I was emailed by Paul. He was very professional and to the point. He offered great information on what Lithia had and st Impreza on the internet and I was emailed by Paul. He was very professional and to the point. He offered great information on what Lithia had and stock and the prices; no tricks or gimmicks. When I got in contact with him and let him know when I was available to come in, he took time from his day off to show me an Impreza and introduce me to Jesse; great team work! Jesse was very helpful and very courtious during the negotiation phase. Randy saw that we had been there a while and came by to offer a snack and to thank us for our patience; great customer service! Overall I was very happy with the deal and I would recommend Lithia to anyone looking for a new Subaru. More

Helpful 1

Report | Print

We'd been car shopping for my Son - who wanted a pre-owned Subaru - for several weeks. As with any young adult, he didn't have much to spend. He'd found a few Subarus locally from private parties, b pre-owned Subaru - for several weeks. As with any young adult, he didn't have much to spend. He'd found a few Subarus locally from private parties, but neither one of us was impressed with the selection or credibility of the vehicles. I'm familiar with Lithia Subaru after living in the area for most of my life, and also through their ads in the weekly paper. Subaru, of course, is a well-known, reliable brand which I've owned, and was very satisfied with its reliability, so I was confident in my Son's choice. While visiting Lithia Reno Subaru for another reason, I spotted a Subaru Outback and decided to check it out, even though I assumed the price would be too much for my Son to afford. Jesse Watkins from Lithia's sales team offered to help and was very friendly and accommodating in the process. After picking up my Son, I returned to Lithia Subaru and, as I anticipated, my Son liked the car. We took it for a test-drive and everything appeared to be fine, except the air conditioning, which didn't seem to work. When it came time to make an offer, Jesse explained that the dealership would fix the A/C. Even so, I was skeptical that my Son's budget would allow him to purchase the car. After checking with Randy Goldman - the General Manager - Jesse returned to say that we had a deal. Needless to say, we were extremely happy with both how we were treated and with the price. Randy took the time to stop by and thank us afterward, stressing how important we were to the dealership, which was one of those "above and beyond" touches that customers rarely seem to get from any business, let alone an auto dealer. We're picking up the car today and I know my Son is thrilled. Consequently, I'm thrilled. Thank you, Jesse, Randy and Lithia Reno Subaru! More

Helpful 1

Report | Print

From the moment we arrived Jonathan and Steve were welcoming, helpful, informative, and above all - no pressure! They knew their product and they compared the different models with the facts of each. welcoming, helpful, informative, and above all - no pressure! They knew their product and they compared the different models with the facts of each. When we made an offer, which was quite a bit under the asking price, we were welcomed into the office of the GM - Randy Goldman. What a genuinely friendly man and upfront about everything. My wife and I have never had an experience like this at a car dealer. If anyone is looking for a Subaru - new or used - I would recommend they check out Lithia Subaru in Reno. More

Helpful 0

Report | Print

I was directed to Reno Lithia Subaru through the COSTCO program. I wanted to drive a Subaru Impreza before buying, but none were available. As soon as one came in, Jonathan contacted me and after driving program. I wanted to drive a Subaru Impreza before buying, but none were available. As soon as one came in, Jonathan contacted me and after driving one that afternoon we signed paperwork to purchase. We had to await delivery, which finally took place 2.5 weeks later. That day, Jonathan texted me a photo of the car along with a message that it had arrived. We drove up that afternoon and took possession of the car. The people I dealt with were extremely friendly and helpful. There was no pressure to buy. The COSTCO program is clear cut and fair to all. After taking delivery I returned for the purchase and installation of accessories. At that time I had my first encounter with the service staff and was, again, quite pleased. While waiting for the service to be completed, on a very hot day (although in an air conditioned waiting room), Randy came through and asked if anyone wanted an ice cream bar. It was delicious and really hit the spot and Randy expressed gratitude to everyone in the waiting area for their business. What a pleasant surprise! A couple of days later I stopped at a fast food place well into the evening and the steering column locked up. I could not start the car. I ended up calling/texting Jonathan as I knew he was usually up late. I was very grateful that he responded quickly and the issue was resolved and I was on my way. Now that's service...when a salesman is willing to help after hours!!! Thus I am very pleased, to date, with my Reno Lithia Subaru encounters. I look forward to a continuing relationship with this dealership as the vehicle's recurring service comes due. More

Helpful 0

Report | Print

BUYERS BEWARE!....We went to Lithia Subaru in Reno NV recently to purchase a Used Car that they were advertising. We test drove the car with a very nice young man. The salesperson (Paul from NC) was very recently to purchase a Used Car that they were advertising. We test drove the car with a very nice young man. The salesperson (Paul from NC) was very nice and this review does not reflect on him at all. This review is for the sole purpose of informing the public not to fall into the slimy tactics that we experienced when the Sales manager and Finance got involved. First off they were asking full (Excellent Condition) Retail Blue Book for a car that was in fair condition at best, mismatched tires, some small dings and scratches etc. So we made them an offer that would be fair by anyones standards which they ACCEPTED. Now the financing starts....the jerk comes out with a 30 month loan at 30%!!..We laughed and told him that was the stupidest thing we had heard and that no deal would happen...He then comes back and says , based on the year and your credit score, we can do it at 18%..Still too high but acceptable for the small amount of money and short term of the loan. We agreed and did the paperwork, They congratulated us, then say we can pick up the car the next day because they were going to repair the brakes before delivery to us. Next day comes, the Sales manager says its not done.....The financing he says...but we can STILL deliver it on the 30% deal right now........This dealership said that my credit score wasnt high enough.....Funny........Just qualified for a 300K Mortgage and purchased a home...but cant qualify for a 5K Auto loan? Thought something was fishy so they took a relatives application.... with over an 800 score .....Still cant get financing.........Went in to speak with the General Manager....He said that he originally approved the deal...wants our business...but could not explain the reason behind the 30%...also says that they dont repair the brake rotors on a used car......we were lied to....When confronted for their lack of professionalism and deceptive business practices, he said..Look I am the one that approved the deal..I could sell it to another dealer for more than what you are paying for it. Ahhhh the truth comes out...Slimeballs wanted to back out of the deal..or screw us with an exhorbitant interest rate to rip us off. PS. Dustin (Sales Manager at Lithia Subaru Reno) You said to us ...I will sell you this car at this price with a condition...That is Tell EVERYONE you know how you were treated at Lithia Subaru in Reno Well Dustin....You can be assured that we will do EXACTLY what you asked us to do....daily! We will tell all about the deception, the inconsistencies, stringing us along, not returning phone calls etc..etc. Our Solution...We drove down the road...walked in to the Honda Dealership, 2 hours later drove home our New 2012 Honda at 1.9% interest rate. ..........without the slightest problem with my credit score..Amazing difference in treatment. We will NEVER purchase anything from Lithia Subaru in Reno nor will anybody we know. More

Helpful 1

Report | Print