Randy Hill | Page 19

Friendly, helpful, excellent work My car began acting up as I drove it from an hour away. Worked to get me in immediately after I got back into town. Helped get me a rental car on sh My car began acting up as I drove it from an hour away. Worked to get me in immediately after I got back into town. Helped get me a rental car on short notice. Completed the work in a timely fashion and performed excellent work. Thank you! More

by Accord#1 Verified Customer Verified Customer

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Sneaky dealership I have never experienced such a blatant scam in my life, so much so it has compelled me to write a review warning others of the fraud that most likely I have never experienced such a blatant scam in my life, so much so it has compelled me to write a review warning others of the fraud that most likely takes place on a daily basis. We took our 10' Acadia in because of a knock coming from the engine. The knock was identified as a rod and would need a new engine. The warranty we purchased along with the vehicle stated it would cover parts and all labor for such a failure. On signing the paper work to begin repair they told us we had a 100 dollar deductible and would be required to pay for some gaskets bringing a out of pocket to 200 with some odd change. We told them we have no deductible (which we do not) and that its clearly stated all seals and gaskets are covered. They said thats fine and they would talk to the warranty company. Jump forward to pick up day which was 3 days behind what they told us. Not to mention the Christmas presents that were still in the car that they neglected to mention the car wouldn't be accessible on Saturday since they failed to complete it on time. We were again told we owed 200 for gaskets and deductible. I then brought up how we previously discussed that there was no deductible and that gaskets are clearly covered. I then called the warranty company while in the shop and they confirmed the only thing not covered on the invoice they received is an oil filter. After talking with the warranty place they then come back with a different reason we owe the 200. I had asked them to check a wheel bearing. They said they couldn't check it before repair because of the engine noise. I guess they don't know how to shake a tire. They now expected 55 dollars for checking to see if it was bad because it was a separate diagnostic from the initial. The other supposed reason for the 200 was that they had to recalibrate the engine per gmc specs. In which case you would think would fall under the labor category. Except that our warranty company told them there would be no reason for that to be done and would not cover it. So instead of asking us if we wanted it done they did it without contacting us at all or explaining it to anyone. Regardless none of the reasons we were told we owed the 200 equalled the exact total on the itemized bill we received. After changing their story and reasons multiple times it was evident they were just charging us and couldn't really explain why. Its not just poor quality of service but a legitimate attempt of fraud. I will not only of course never do business with this shop again but adamantly detour any possible future customers. More

by Allendr91 Verified Customer Verified Customer

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Quick, on-time service The car wash taken in on time. The oil change and other things were done quickly. I was able to be on my way in a timely manner. The car wash taken in on time. The oil change and other things were done quickly. I was able to be on my way in a timely manner. More

by heeno Verified Customer Verified Customer

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Worst service ever. Big joke. Nothing was repaired again, but still had to pay diagnostic fee. Will not go back, and will strongly turn friends and family away from this service de Nothing was repaired again, but still had to pay diagnostic fee. Will not go back, and will strongly turn friends and family away from this service department. More

by THREEOFUS304 Verified Customer Verified Customer

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Great dealership! Friendly Staff. The folks at Chuck Nicholson are happy to help you with your purchase and service of your car or truck. They always have a great selection of vehicles The folks at Chuck Nicholson are happy to help you with your purchase and service of your car or truck. They always have a great selection of vehicles. More

by MMAURER2010 Verified Customer Verified Customer

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Excellent Service Department!!!! Randy, Jim & Craig are the BEST!! Always willing to help with any issues my car has. They go above and beyond to make sure I am satisfied! Randy, Jim & Craig are the BEST!! Always willing to help with any issues my car has. They go above and beyond to make sure I am satisfied! More

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ALWAYS GREAT Bought my car here and always have it serviced here. The whole team is great. Kevin always goes above and beyond to make sure I am taken care of! Bought my car here and always have it serviced here. The whole team is great. Kevin always goes above and beyond to make sure I am taken care of! More

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Awesome service department The service department at this dealership is awesome. Friendly and helpful staff. I’ll definitely be back. I’ve purchased my last three vehicles at th The service department at this dealership is awesome. Friendly and helpful staff. I’ll definitely be back. I’ve purchased my last three vehicles at this dealership have always been pleased. More

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Found the truck I needed! I had been looking for a black midsize extended cab truck for awhile. This low mileage truck had just arrived with less than 5000 miles per year on it I had been looking for a black midsize extended cab truck for awhile. This low mileage truck had just arrived with less than 5000 miles per year on it! Right color, options, and price...very happy with the purchase! John Berry & Ted Mast were both very helpful! More

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