Reda Es-Sbai

My experience with this dealership was by far the worse I have ever had. On 05/10/2024 I talked to Kevin on the phone but he wasn't there when I arrived, we worked with Joe, Reda and Denny. First there was a have ever had. On 05/10/2024 I talked to Kevin on the phone but he wasn't there when I arrived, we worked with Joe, Reda and Denny. First there was an issue during the test drive that Reda tried to dismiss. Then, we agreed on a price with Reda and Denny tried to raised it by adding $900 dollars while I was signing, I was ready to leave, but Azam helped saved the deal. Denny told Joe I didn't accept the deal and left, which was not true, I was still there, so Joe left without even checking to see I was still there, I was left there for over an hour, dealership had already close and almost everyone was gone, I found Ali, he found out that the truck I just purchased and paid in full was locked in service and he didn't have access to it, very bad since I traveled over an hour to get to this dealer. Where they planning on closing leaving us locked inside without telling us??? 05/11/2024, I contacted Kevin, he pretended he didn't know then he admit he did and said the car was getting an inspection before they would deliver to me at no extra cost but that didn't happened. 05/12/2024, no answers, they're still holding my truck hostage for no reason and without my consent. 05/13/2024, since I was told my truck was locked in the service dept, I contacted them, they said they didn't have it, Kevin later said that it was supposedly there just in a different area and was being inspected, but supposedly it was being inspected two days earlier??? 05/14/2024, day 4 without my truck, Kevin didn't answered so i called and talked to Joe, asked him why he left on Friday without saying anything to me, he said because Denny had told him I left, that was a lie. I contacted a lawyer who told me that since I have not taken possession of the truck I could cancel the deal and must get a full refund. I contacted my insurance contact to tell them about all the issues, and since they cashed my check I also contacted my bank and explained all the issues, they said they have notated my account and if I decide to cancel the deal they would help me dispute the charge. I texted Kevin my conversation with the lawyer and told him the truck will need to be delivered to my house no later than Wednesday. 05/15/2024, my truck was finally delivered to my house, without being detailed, I also asked for copy of the inspection that supposedly took 4 days to get done and off course he didn't have it, he promised to email it to me but never did, of course not, because it was never done, there's no record of it, the last record of an inspection reported to Mopar was done on 05/08/2024, before I purchased the truck, therefore they hold my truck hostage for 4 days without a valid reason and lied about so many things, I would never trust them again. I even sent a message to the GM on 05/11/2024 and never received any answer from him. This is just the short story of my terrible experience with Jerry Ulm, I posted the full details on the reviews section of their Facebook page. I cannot recommend this dealership. 05/20/2024, I thought my issues with this dealership were finally over but the title was supposed to be electronic but is showing "paper" at the DMV, also, I still haven't received my new registration for the tag transfer, they didn't printed one while I was there, even though I had just renewed my prior tag for 2 years & even showed Azam the sticker with expiration date of 03-2026, per the DMV, this truck is heavier & the tag can only be renewed for one year, always in Dec, the dealership was supposed to print a new registration with a new sticker showing expiration date of 12-2024, they didn't. I spoke with manager Kyle, he email me copy of the registration and mail an original so I can get the sticker with the new expiration date, he also change the title to electronic. I'm grateful for Kyle's help but hope this is my last issue. More

by DnDogs Verified Customer Verified Customer

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My experience with this dealership was by far the worse I have ever had. On 05/10/2024 I talked to Kevin on the phone but he wasn't there when I arrived, we worked with Joe, Reda and Denny. First there was a have ever had. On 05/10/2024 I talked to Kevin on the phone but he wasn't there when I arrived, we worked with Joe, Reda and Denny. First there was an issue during the test drive that Reda tried to dismiss. Then, we agreed on a price with Reda and Denny tried to raised it by adding $900 dollars while I was signing, I was ready to leave, but Azam helped saved the deal. Denny told Joe I didn't accept the deal and left, which was not true, I was still there, so Joe left without even checking to see I was still there, I was left there for over an hour, dealership had already close and almost everyone was gone, I found Ali, he found out that the truck I just purchased and paid in full was locked in service and he didn't have access to it, very bad since I traveled over an hour to get to this dealer. Where they planning on closing leaving us locked inside without telling us??? 05/11/2024, I contacted Kevin, he pretended he didn't know then he admit he did and said the car was getting an inspection before they would deliver to me at no extra cost but that didn't happened. 05/12/2024, no answers, they're still holding my truck hostage for no reason and without my consent. 05/13/2024, since I was told my truck was locked in the service dept, I contacted them, they said they didn't have it, Kevin later said that it was supposedly there just in a different area and was being inspected, but supposedly it was being inspected two days earlier??? 05/14/2024, day 4 without my truck, Kevin didn't answered so i called and talked to Joe, asked him why he left on Friday without saying anything to me, he said because Denny had told him I left, that was a lie. I contacted a lawyer who told me that since I have not taken possession of the truck I could cancel the deal and must get a full refund. I contacted my insurance contact to tell them about all the issues, and since they cashed my check I also contacted my bank and explained all the issues, they said they have notated my account and if I decide to cancel the deal they would help me dispute the charge. I texted Kevin my conversation with the lawyer and told him the truck will need to be delivered to my house no later than Wednesday. 05/15/2024, my truck was finally delivered to my house, without being detailed, I also asked for copy of the inspection that supposedly took 4 days to get done and off course he didn't have it, he promised to email it to me but never did, of course not, because it was never done, there's no record of it, the last record of an inspection reported to Mopar was done on 05/08/2024, before I purchased the truck, therefore they hold my truck hostage for 4 days without a valid reason and lied about so many things, I would never trust them again. I even sent a message to the GM on 05/11/2024 and never received any answer from him. I cannot recommend this dealership. 05/20/2024, I thought my issues with this dealership were finally over but the title was supposed to be electronic but is showing "paper" at the DMV, also, I still haven't received my new registration for the tag transfer, they didn't printed one while I was there, even though I had just renewed my prior tag for 2 years & even showed Azam the sticker with expiration date of 03-2026, per the DMV, this truck is heavier & the tag can only be renewed for one year, always in Dec, the dealership was supposed to print a new registration with a new sticker showing expiration date of 12-2024, they didn't. I spoke with manager Kyle, he email me copy of the registration and mail an original so I can get the sticker with the new expiration date, he also change the title to electronic. I'm grateful for Kyle's help but hope this is my last issue. More

by DnDogs Verified Customer Verified Customer

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Honestly the best dealership I've been to and years treated me like I was one of their family members when all the other dealership turned me around they accepted me and didn't let me leave without my treated me like I was one of their family members when all the other dealership turned me around they accepted me and didn't let me leave without my dream car I recommend if you're looking for a car definitely go to Jerry um More

by Josemamolligan Verified Customer Verified Customer

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Buyers beware! To say my experience at Jerry Ulm was less than satisfactory is the understatement of the year. The whole process has been truly disappointing. To say my experience at Jerry Ulm was less than satisfactory is the understatement of the year. The whole process has been truly disappointing. Day 1: Went in after seeing what I wanted online. Salesman Patrick met me and tried selling me the used 2022 TRX truck 15K OVER the asking price online. He tried the whole act and I walked out 3 hours later after not wanting to deal with the games. Day 2: In disbelief that a dealership could do that I called in, spoke with someone new, Reda and asked the price of the vehicle. I was told “the price I see is the price it’ll be.” I even asked for a written sales agreement and it was sent to me promptly so I went back in to purchase the vehicle with the salesman that wasn’t trying to be shady. At the dealership: The original guy Patrick noticed me and made a huge issue about Reda selling me the vehicle. I made it clear I did not want to do business with someone lacking integrity. He made the environment, for everyone involved, extremely hostile and uncomfortable while Reda did everything he could to be kind and professional. I was told the Carfax showed a minor incident. The verbiage that was used was “minor incidents mean scratches, small paint work, little items that aren’t really recognizable and were fixed.” After doing a walk around with Reda, i did not see anything major so I moved forward with the purchase. 4 days after: I took my truck to a tint shop and was told there had been pretty extensive damage done to the roof of the vehicle (most likely the previous owner running into a home or parking garage) and it was very poorly repaired now showing rust coming through. I reached out to the dealership to obtain further information however I was told they had no previous knowledge of the damage. For a company who prides themselves on doing 150 point inspection, how could you not see this? After initially being told they are not held responsible and would not do anything about it they suggested I go to their collision center for a quote and then we can discuss if there are any options to rectify this situation. 48 hours later I was given the quote and told they’d “discount” the work. Unfortunately, there’s no discount when they include extra hours and extra work that would not need to be done. (And yes, I took it to another well known collision center who gave me a much lower quote and looked over what they said it needed, laughing at the absurdity) I have reached out multiple times leaving multiple messages to discuss this and no one will return my calls now. If you have no other choice then to buy from Jerry Ulm, make sure you take your vehicle to a mechanic within 3 days or you’ll be in my shoes. Buyers Beware! More

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