Renee Crespo-Peralta

Lombard Ford responded

Hello: We thank you for your review. Unfortunately, during this time of the year, we are finishing our major vacation period and this can cause slowing down the work process. When we schedule our work load, we take into consideration the fewer available hours. As you know when working on mechanical components does not always go as planned do to additional issues that come up throughout the day. We do our best to work around the additional time we need to complete the jobs in the shop. I wish all went smoothly with your requests, but some things are out of anyone’s control, so we do the best we can to work around the issues that come up. We do appreciate the trust you have given to us to work on your vehicle. Have a wonderful Holiday Weekend. Rob Lombard President Lombard Ford Inc.

Lombard Ford responded

Thankyou for the kind words. We are not just price competitive, we assist our Extended Service Pan customers before, during and after the sale. Several of our competitors do not spend the time with their internet customer as we do. We pioneered selling the Ford Product online in 2002 and are proud that our customers return to us time and again. I appreciate the trust you have given to us to assist you! Have a wonderful weekend! Rob Lombard Lombard Ford Inc.

Lombard Ford responded

Thank you for the kind words. Our service team does their best daily to help our customers. We all appreciated the trust you have given us to service your vehicle. Have a wonderful day. Rob Lombard President Lombard Ford Inc.

Lombard Ford responded

My service manager Tim, reached out to you yesterday August 14th. The reason why the loaner vehicle was not available to you was that you did not come in the initial day of your appointment. Loaner vehicles are normally used for customers who have a Ford Warranty issue with their Warranty is still active or customers who purchased a Ford Protect Extended Service Contracts that are still active. The service department made an exception to give you a free loaner vehicle at the time and date of your appointment. We only have five loaner vehicles available. They are constantly out with customers or scheduled to go out to a customer. We scheduled service for your vehicle to replace two electronic components for the issue with your media system that controls you phone plus other items, and anticipated you would only have our loaner for that day. The loaner was scheduled to go to another customer the next day. The items we replaced have nothing to do with your vehicle’s battery. If your battery is 6 years old, it has lasted more than most batteries that age. The electronic components we replace come from Ford are mostly remanufactured items. As with many electrical components those remanufactured components come with a specific warranty from Ford and if they fail, Ford covers those items for a specific time after the repair was completed. If you are still experiencing an issue with you screen for your media system, we will need set up and appointment to see if those components we installed are functioning properly. We will arrange a day and time for a loaner as we did before as a good will gesture. Keep in mind if you miss that appointment a loaner vehicle may not be available the following day and your appointment will need to be rescheduled when we have a loaner available. Please contact the service department to schedule another day for us to assess the current issue with your media system. Thank you. Rob Lombard President Lombard Ford Inc.

Lombard Ford responded

Thank you so much or the kind words. Our service team always tries their best to resolve problems with our customers vehicles. We are happy that we were able to help you. We really appreciate the trust you have in us. Have a wonderful balance of your day! Rob Lombard President Lombard Ford Inc

Lombard Ford responded

Thank you for the kind words. Our Service Team tries their best each and every day to do help our customers. We appreciate the trust put in us to take care of your vehicle. Have a wonderful balance of your Holiday weekend! Rob Lombard President Lombard Ford Inc.

Lombard Ford responded

We appreciate your kind words. Rene is brand new to the Service Department. She has been at it for a few months and is doing very well. This will make her day! We always strive to make our customers happy! Have a great day! Rob Lombard President Lombard Ford Inc.

Lombard Ford responded

We all appreciate your kind words and truly enjoy all of our customers. Having you as a long-term customer is our greatest satisfaction for our team. We appreciate all the trust you have put in us over the years. Have a wonderful remainder of your weekend! Rob Lombard President Lombard Ford Inc

Lombard Ford responded

Thank you for kind words. For the last 44 years we have had the same goal, to be kind to all of our customers and to make the whole experience from Sales, Service, Parts and our office to be the highest level of service we can give.. I always tell our team to treat customers exactly the way they would like to be treated. We appreciate the trust you have put in us. Have a wonderful day! Rob Lombard President Lombard Ford Inc

Lombard Ford responded

Hi Roselee, Sorry I missed you in service the other day. Thank you so much for your trust and faith in us over the Decades! Hugs to all! Rob