Ricardo Saint Sume | Page 10

441'S Small Dealer Mentality with far beyond Arrogance. First I wanted to mention as the most horrendous attitude from Sergio Martinez Gonzalez the General Sales Manager; he was super pushy and far beyond First I wanted to mention as the most horrendous attitude from Sergio Martinez Gonzalez the General Sales Manager; he was super pushy and far beyond stuck up. Sergio refuses to listen when asked about other deal options and also gives you the run around that there's no better deal out there and he has the best inventory; and blah blah blah. Literally I lost 4.5 hours trying to work different deals, looking at different scenarios with this clown, where I always lost and at the end he wanted me to drop like $6000. Basically is all win for him and the dealer and not only that, when they run your credit; they mention that is only 1 time which is xx, They ran it 3 times and the HARD way; can you believe that level of no respect? they lied in my face and Sergio kept saying "There's nothing better out there" WOW so Immature. How about learning some manners and treat customers with dignity and respect. I will never come back to this place. Vehicle online Price $31.190, upon arrival $38.789 Insane Mack-up. More

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Great! We bought 2 cars! Both Santos and Ricardo gave us the best deal. Thanks We bought 2 cars! Both Santos and Ricardo gave us the best deal. Thanks More

by NATIA Verified Customer Verified Customer

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Great experience from start to finish. Thanks Austin and Julius for your great customer service! Thanks Austin and Julius for your great customer service! More

by Luisito17 Verified Customer Verified Customer

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My Second Update: I'm just coming back in to say: On the next day, 11.16.23, I made two calls back to the Lithia (formerly Lehman Buick) dealership to check on the loaner car we were told from last night, t next day, 11.16.23, I made two calls back to the Lithia (formerly Lehman Buick) dealership to check on the loaner car we were told from last night, that we could pick up on tomorrow. And so I was able to speak with Salesman Ricardo and he did confirm that we/my son was getting his loaner car the same day of our conversation, 11.16.23. I then called back just a little after five pm to confirm one more time before the 6-6:30 pm pick up and was again told they had a loaner car ready for my son and that Ricardo himself would be the person to assist us when we come in. I was speaking with Ricardo on that second call as well. So we arrived shortly after 6pm and Ricardo did greet my son and shake his hand. Ricardo also came outside to my car and told me he wanted to apologize to my son's mother, face to face; and I accepted his apology in person, just as I did on the phone with him. Not only did my son receive a loaner car, but he's in a lovely, smaller looking SUV and We Love It! So at this point, I have increased a star for Mr. Ricardo; but as for Alfredo Hiller? his star remains at 1 because he never did reach out to me nor my son that I know of, to apologize for stiffing us on that stressful, rainy night when we went there on a blank trip, according to his word, which still Means NOTHING! for the work of his field as a Manager? Oh Please! Do Better Lithia! with Management! In closing, a Service Manager did reach out to me on the 17th, through this channel here; but I'm not in the mood to speak to anyone there! It's a darn shame that I had to write a honest review in order to get the Lithia Dealership to recognize and treat my son and myself with Dignity and Respect after chasing them around because of the undisclosed problems that came with the car deal! When it's all over and my son has the car he purchased from them in his possession, if they can indeed fix it correctly, I'll be back with another review and rating. We know exactly what my son's new, 2022 used car purchase needs; and believe me, we are not settling for any mix-matched, off the market auto parts as was discovered and made known to us! This is exactly how the car was sold to him, without the TRUTH! His car needs to be fitted with the proper and correct, genuine auto maker parts and driving like new! in order for this awful, stinking deal to be corrected and finalized in good faith and grace! AMEN JESUS! So, I'll be back with another update! GOD Spare Life! / 11.19.23 /pl More

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I visited yesterday and as usual she was kind and professional. I definitely would recommend to anyone who needs service book with Stephania professional. I definitely would recommend to anyone who needs service book with Stephania More

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Quick and easy process. Got there at 10:15 and left around 2pm with the car I wanted. Got there at 10:15 and left around 2pm with the car I wanted. More

by 11dominicbrooks Verified Customer Verified Customer

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Hate that they put a price online and give you another one once you are there. Also the dishonesty of my salesperson Ricardo in not being truthful on the mileage and not taking responsibility for a mistak one once you are there. Also the dishonesty of my salesperson Ricardo in not being truthful on the mileage and not taking responsibility for a mistake he made. Will go to another dealer , to service my car and when is time to trade it!!! More

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Ofek was amazing to work with. Thank you for everything! Will be back -Brianna M Thank you for everything! Will be back -Brianna M More

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The dealership was incredibly nice they were very respectful towards me and my son and were very understanding of the offer we had originally made respectful towards me and my son and were very understanding of the offer we had originally made More

by robab2177 Verified Customer Verified Customer

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Good service which didn’t take long. Doreen always sees that I am well taken care of. Doreen always sees that I am well taken care of. More

by Kahugs Verified Customer Verified Customer

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