Rich Dencs
Rich Dencs at Brilliance Subaru

Rich Dencs

Service Manager

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.5
64 Reviews
4.5

64 Reviews

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64 Reviews of Rich Dencs

October 20, 2026

Dealership Rating
Employee Rating

always on tim, friendly, professional, clean,coffee is hot water is cold car was washed More

by sdalton
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Recommend Dealer
Yes

September 20, 2026

Dealership Rating
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The service manger is best i have seen anywhere 5 star service from start to finish. More

by Pgijoe
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas

August 24, 2026

Dealership Rating
Employee Rating

Excellent, thorough and fast service. They explained everything very well and I knew exactly what it would cost when they were done. More

by TLGuynes
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kim

July 02, 2026

Dealership Rating
Employee Rating

Got my car in right away and finished ahead of time. And kept me informed. More

by kvstorm22
Service Price Transparency
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Recommend Dealer
Yes

June 26, 2026

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Employee Rating

Attentive, thorough, and available to answer questionsl Texting the status of the work order helps More

by R.GEISS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

April 09, 2026

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Employee Rating

The appointment was on time. Very happy with the work. Professional. Very polite. And happy with the service. More

by TurkletntazPatty
Service Price Transparency
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Recommend Dealer
Yes
Apr 18, 2026

Brilliance Subaru responded

TurkletntazPatty, Thank you so much for the 5 star review, we appreciate your business and look forward to seeing you again soon. Jim DaLuga General Manager

January 29, 2026

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Employee Rating

Service was on time and well done. lower priced would earn 5 stars. Service writer Kim was exceptional. More

by simple7008
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Recommend Dealer
Yes

November 12, 2025

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Staff was friendly and informative. All aspects of the service were explained and all service points were addressed. More

by mjmcmeins
Service Price Transparency
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Recommend Dealer
Yes

November 05, 2025

Dealership Rating
Employee Rating

Everyone, from sales to service to cashiers, is amazing. Friendly and informative but not pushy. Pricing is extremely competitive. I won’t go anywhere else to purchase or for service, even though it’s out o More

by Kmomax
Sales Price Transparency
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Recommend Dealer
Yes

November 04, 2025

Dealership Rating
Employee Rating

Purchased vehicle here and have all my maintenance done here quality,professional,compassionate fabulous all around. More

by Coococottage2020
Service Price Transparency
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Recommend Dealer
Yes
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