Richard Burns
Richard Burns at Nissan of Torrance

Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.8
551 Reviews

Dealership Experience

4 yrs, 8 mos

Languages Spoken

English English

4.8

551 Reviews

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551 Reviews of Richard Burns

September 09, 2025

Dealership Rating
Employee Rating

From check in to check out, very smooth. Dealing with Richard is always great. Great job by all. More

by SHAWNSTER
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo

September 09, 2025

Dealership Rating
Employee Rating

Extremely helpful with not only explaining what was being serviced but explained breakdown of costs. Super friendly and would definitely request richard again! More

by Kelsey Stubbs
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcell Saavedra

September 09, 2025

Dealership Rating
Employee Rating

Richard is the best in the business. Taylor made service per customer. Ensuring you are aware and up to date throughout the process. More

by MR_KJOHNSON
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

September 05, 2025

Dealership Rating
Employee Rating

Excelente servicio, amables , limpio, agradables, rápido, eficiente, me gustó , el video del servicio y saber lo que necesita mi auto More

by BONILLASAVDOR1976
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

September 05, 2025

Dealership Rating
Employee Rating

Richard Burns was extremely helpful. He was able to explain things in a very understandable way and is a fantastic technician to have at Nissan of Torrance. More

by That Guy
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

September 04, 2025

Dealership Rating
Employee Rating

Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service ! There is something wrong with your system, this is my 3r More

by wandastine
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Campos

August 29, 2025

Dealership Rating
Employee Rating

Great Customer Service and knowledge of car maintenance and parts. I was happy with the service. Thank you! More

by NIKNAK
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Sep 05, 2025

Nissan of Torrance responded

Hello, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 29, 2025

Dealership Rating
Employee Rating

Very professional and knowledgeable person he help me with all my question. Keep up the good work. More

by no26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Nissan of Torrance responded

Hello, your satisfaction is our top priority. We are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 29, 2025

Dealership Rating
Employee Rating

Nice people but service can be a lil better … brought my mom in to get a car and she did and I was suppose to receive $100 … now a course the person who promised it doesn’t work there any more ! More

by FERRELLK86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 05, 2025

Nissan of Torrance responded

Ferrellk86, thank you for taking the time to leave us feedback about your experience with us. Please contact me directly to further discuss what was promised to you. You can contact me at 310-536-4000 x2249 or for a faster response email me at ereyes@cam-usa.com. I look forward to hearing from you and resolving your concerns. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 27, 2025

Dealership Rating
Employee Rating

They are the best no long waiting and they wash your car also , the best customer service around...thank you , More

by Yep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We really appreciate your feedback! Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

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