Richard Burns
Richard Burns at Nissan of Torrance
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Richard Burns | Page 2

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.6
307 Reviews

Dealership Experience

3 yrs, 4 mos

Languages Spoken

English English

4.6

307 Reviews

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307 Reviews of Richard Burns

April 16, 2024

Dealership Rating
Employee Rating

I love this dealership! I have purchased two cars from there. As always my service was great! Richard was really informative and helped me understand the repairs and cost. H More

by APaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 03, 2024

Dealership Rating
Employee Rating

My experience with the dealership is always is excellent and the service is great thanks to Richard and the rest of the team. More

by C1207R
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Mar 06, 2024

Nissan of Torrance responded

We are so pleased you enjoyed your visit to Nissan of Torrance! Thank you again for leaving us this response! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 29, 2024

Dealership Rating
Employee Rating

Everything was easy and fast, a little annoying that I listed a couple questions when I scheduled that weren't passed on to my tech, when I got a message the truck was ready I called with the questions (a More

by Jessiedrohrer
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Mar 01, 2024

Nissan of Torrance responded

Hello, thank you; we appreciate your feedback! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 27, 2024

Dealership Rating
Employee Rating

See online survey See online survey See online survey See online survey See online survey More

by WALKABOUT_13
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Mar 02, 2024

Nissan of Torrance responded

Hello, thank you so much for your high rating! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 20, 2024

Dealership Rating
Employee Rating

Richard was great, remembered me from a long time ago and was kind as always. More

by JAKEKARP1
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Feb 24, 2024

Nissan of Torrance responded

Hello Jake, we're glad to hear you enjoyed your visit. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 13, 2024

Dealership Rating
Employee Rating

I went w/o an appointment because it was urgent but he helped me out very kindly. More

by meow_n727
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Feb 15, 2024

Nissan of Torrance responded

Hello, we're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 04, 2024

Dealership Rating
Employee Rating

Richard Burns is an excellent service advisor and very knowledgeable. He has excellent customer service More

by Mchjvr12
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Feb 08, 2024

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 02, 2024

Dealership Rating
Employee Rating

I had a great experience. I made an appointment the day before, they accommodated the time I requested. When I got there, I was seen on time and my car was done well before th More

by DRJ0477
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Feb 03, 2024

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 01, 2024

Dealership Rating
Employee Rating

I went for a synthetic oil change and they put regular I had the special oil change with synthetic oil for $59.99 but instead they put regular oil More

by WILLYPANEZ
Service Time
Recommend Dealer
No

Other Employees Tagged: Richard Burns

Feb 02, 2024

Nissan of Torrance responded

Hello Willy, thank you for taking the time to tell us about your recent experience with us. We strive to provide top quality service and falling short of that is unacceptable. Our service department only uses synthetic, unless customer request otherwise. What makes you believe that regular oil was used? If you wish to further discuss, please contact us at 310-536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 30, 2024

Dealership Rating
Employee Rating

As always the Service Department n especially Richard is top notch Great service n Great Person in Richard More

by JFERRER0606
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Feb 02, 2024

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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