Richard Odetto | Page 3

Extremely helpful folks especially Richard. He helped me find some resources to make difficult modifications to my id4. He helped me find some resources to make difficult modifications to my id4. More

by bobbobdyke Verified Customer Verified Customer

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Great communications and integrity. Always a clean car when I pick up also. Appreciate the Lyft home too! Always a clean car when I pick up also. Appreciate the Lyft home too! More

by ASIMONS12 Verified Customer Verified Customer

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Richard was extremely helpful and courteous. I had a problem with a brand new car and he took care of me getting me into a rental and away within minutes. He communicated well and got my car bac I had a problem with a brand new car and he took care of me getting me into a rental and away within minutes. He communicated well and got my car back to me fast. More

by ALEXMFLINT Verified Customer Verified Customer

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Clean, efficient. Great work, timely. Richard was great to work with. Would recommend this dealership to anyone. Great work, timely. Richard was great to work with. Would recommend this dealership to anyone. More

by CYNTHIA_TRADER09 Verified Customer Verified Customer

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I felt it was Quick, professional, kind easy process. Customer service was five star. I look forward to scheduling future services in the morning before heading to work. It was easy. Customer service was five star. I look forward to scheduling future services in the morning before heading to work. It was easy. More

by ELIANA5MIG Verified Customer Verified Customer

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It was easy to make an appointment. When I arrived all went smoothly with good communication about my car’s service When I arrived all went smoothly with good communication about my car’s service More

by BOODRA Verified Customer Verified Customer

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Experience was great, from start to finish! Even included a free Lyft service to and from the dealership Even included a free Lyft service to and from the dealership More

by benspicer83 Verified Customer Verified Customer

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Great experience! Clear communications, quick service, and a clean car…. Couldn’t ask for more Clear communications, quick service, and a clean car…. Couldn’t ask for more More

by ejw Verified Customer Verified Customer

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The work done by service techs is generally fine. The serious problem has repeatedly been related to promised or even estimated timing for repairs with absolutely no reliability. Manager, Gabriel in The serious problem has repeatedly been related to promised or even estimated timing for repairs with absolutely no reliability. Manager, Gabriel in the service department is a bully, sarcastic and to be avoided. This alone lessens the quality of the entire department. I've had three encounters with him and he should be disconnected from any contact with the general public. On the other hand, Richard Odetto and Omar Ruiz are shining stars so it's really too bad that somebody in management can indirectly lessen their success. Current problem with my brand new car is still being sorted and though it has not been repaired since purchase over a month ago, Richard has helped me feel that someone is actually in my court. Gabriel blew me off and took absolutely no ownership of the problem despite being a manager in service. Poor show. Dump him before his behavior costs the dealership more money and reputation than it already has. Friends who own VWs purchased and serviced at this dealership have had similar experiences with this guy. Not isolated. More

by DAWEINSTEIN Verified Customer Verified Customer

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Great experience with the staff, made the recall issue easy to deal with. Thank you. easy to deal with. Thank you. More

by samara.levine Verified Customer Verified Customer

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