Richard Wisnewski

Scams Scams. I had a very disappointing experience with Serramonte Ford. I strongly caution others to be careful when bringing their vehicle here. In my case, I had a very disappointing experience with Serramonte Ford. I strongly caution others to be careful when bringing their vehicle here. In my case, I felt misled and overcharged without proper explanation. The final bill was significantly higher than what I expected, and I was not clearly informed about all the charges beforehand. It felt like costs were added without transparency or proper authorization. What was even more frustrating was the feeling that my car was being held hostage until I agreed to pay the inflated amount. As a customer, that creates an extremely uncomfortable and stressful situation. I believe car service should be honest, transparent, and clearly communicated — especially when it comes to pricing. Unfortunately, that was not my experience here. I hope management takes feedback seriously and improves their customer service and billing transparency. Based on my experience, I would not recommend this dealership. More

Report | Print

I was able to schedule recall appointment and got that done as well as car wash they did and all while completing errands in the neighborhood! The dealership is friendly and comfortable to work, watch tv done as well as car wash they did and all while completing errands in the neighborhood! The dealership is friendly and comfortable to work, watch tv and/or enjoy primo coffee! Ritchie was my service manager and got the job done! ✅ More

Report | Print

A very efficient operation with friendly and courteous service. Pamela is a great service representative . service. Pamela is a great service representative . More

Report | Print

Excellent service. Car was Valet picked up and delivered and tracking available. Courtesy wash also provided. Car was Valet picked up and delivered and tracking available. Courtesy wash also provided. More

Report | Print

Great job! The guy worked on time. Looking forward for the next service .Thanks for everyone. The guy worked on time. Looking forward for the next service .Thanks for everyone. More

Report | Print

They provided prompt responses and fixed the promptly and efficiently. Notified me that I had a problem with the transmission and notified me that a replacement could be made at no charge. This also was effi efficiently. Notified me that I had a problem with the transmission and notified me that a replacement could be made at no charge. This also was efficiently and promptly performed. More

Report | Print

Good services. The pickup and delivery and mobile service are great, we din’t have to worry about arranging a ride. The pickup and delivery and mobile service are great, we din’t have to worry about arranging a ride. More

Report | Print

Service advisor quick lu approaching me and informed me all need to be done detailed and estimation. Done next day really well.100% all need to be done detailed and estimation. Done next day really well.100% More

Report | Print

Performed 10k mile service. It was done in a timely fashion. Service writer was professional and courteous It was done in a timely fashion. Service writer was professional and courteous More

Report | Print

Been going there for a few years , very happy with service till rich took over my vehicle. Try to contact store no one calls back . Contacted a service person he says he put a note to have rich call b service till rich took over my vehicle. Try to contact store no one calls back . Contacted a service person he says he put a note to have rich call back never got call and when a nice sale person answered he walked over and got rich and I was very unhappy with his excuse of why he never called me and hung up on him and decided to just never go back there again it’s not worth the frustration More

Report | Print