Serramonte Ford

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Serramonte Ford:
Stephanie is a very nice person that stopped and talked to me. She wasn't part of the Service people but she made me feel like I was at home. She is from Hawaii and was very hospitable and raving about Carl's work in taking care of my car. I'm very impressed with the friendliness and service. I would recommend everyone to come here and take their car. Hopefully I can come back again and get a new car. Thank you Serramonte ord and staff!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Serramonte Ford:
I'm impressed with a woman that I met that her last name is Vasquez. She wasn't part of the Sales team but was able to help me with my questions on the car I was looking for. She was honest and to the point on my next purchase. She helped me look for my car and had someone book my sale! Thank you. Serramonte Ford do treat you like family.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Serramonte Ford:
Sales Team misrepresented the "Certified Used"vehicle sold to me. I had asked if the vehicle had been in any accidents and was told no only to find out later it had been a few minor accidents.
After I picked up the vehicle and took it home I found it did not have the air suspension I was told existed anf I found other options I had expected did not exist. I brought the car back and asked if they had a car with what I had originally asked for and was told they were going to check all of their resources and make me a good deal on my trade in"my recent purchase".
It has been one year and I never received a call.

High pressure and many lies = no more business from me or anyone I know.

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