Rick Gilbert
Rick Gilbert at Mercedes-Benz of Columbus

Rick Gilbert | Page 8

Sales and Leasing Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

4.4
76 Reviews
4.4

76 Reviews

Write a Review

Dealership Experience

11 yrs, 9 mos

76 Reviews of Rick Gilbert

March 12, 2017

Dealership Rating
Employee Rating

Best Dealership Ever I called to ask some questions about a Acura TL on Thursday and woke up Friday to a text asking if I wanted the car delivered tomorrow. I was surpri More

by Melissa Hubbard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Duane Hall, Thank you to the two gentlemen who drove my car to me. Such wonderful people and a true pleasure to meet you.

Mar 13, 2017

Mercedes-Benz of Columbus responded

Great! We're so glad that you were satisfied with your experience with us. We aim to please our customers in every way. If you ever need anything, please feel free to reach out to us. We're here to help.

January 04, 2017

Dealership Rating
Employee Rating

Great staff, great personality, great atmosphere. This dealership is top notch and honestly the best service I have ever had at a dealer. It was my first time at a benz dealer and my expectations were More

by S.brewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Joyner, Nadie Martin, Joshua Andujar, Debi Lewis, Robert Weihl, Brittany Whatley , Angie Braid, Robert Ezekiel, Duane Hall, Spencer Hixson, John Kuntz, Brandy Meyer, Kaleb Sanders, Gary St. Louis, Tres Whatley

Jan 05, 2017

Mercedes-Benz of Columbus responded

Thank you very much. To hear that we exceeded your expectations makes us work even harder for our customers. We are glad that you were satisfied with your experience. Please visit us again.

December 22, 2016

Dealership Rating
Employee Rating

Excellent CS from Brandy, Tres Caleb and John, thank you all MB has the best cars, best and friendly Customer Service Team, they always go over and beyond to meet my needs. I am very pleased with the service mai More

by gus1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Debi Lewis , John Kuntz, Brandy Meyer, Kaleb Sanders, Tres Whatley

Dec 22, 2016

Mercedes-Benz of Columbus responded

Thank you gus1983! Your experience means that we met our goal of making our customers happy and providing outstanding customer service. We are here to serve wonderful customers like you. We wish you and your family a Merry Christmas and very happy New Year!

June 12, 2016

Dealership Rating
Employee Rating

Ok at first I purchased a Malibu from Rick . Later that week I seen a crack in windshield and i called him he said he didn't know it was there and I need to get i More

by angelaga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 13, 2016

Mercedes-Benz of Columbus responded

Dear Angelaga, Thank you for the candid feedback on your experience. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. Please contact me, Richard Joyner, General Manager, at your earliest convenience to let me know what we can do to change your perception of our dealership and to ensure your windshield has been properly repaired. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. Congratulations on your purchase, and thank you for the opportunity to work with you. Respectfully, Richard Joyner General Manager (706) 256-6100, richardjoyner@mercedesbenzcsg.com

March 22, 2016

Dealership Rating
Employee Rating

Satisfied I recently purchased a SUV from MB of Columbus and in the beginning I was upset with how things were handled. I'm not sure whether my issues were in o More

by Unhappy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2016

Mercedes-Benz of Columbus responded

Thank you for bringing this to our attention. I am extremely sorry to hear about your experience. I have reached out to Rick as well as our sales manager to make this right. I would also like to do whatever I can to personally rectify your experience and ensure your complete satisfaction. Please contact me, Tiffany Butterfield, at your earliest convenience at tiffanybutterfield@mercedesbenzcsg.com or by phone at (706) 256-6100. Again, I apologize about your experience and appreciate your feedback. Your assessment is vital in helping us approve upon our committment to excellence and I look forward to speaking with you soon. Sincerely, Tiffany Butterfield - Marketing Director

March 21, 2015

Dealership Rating

Wonderful Car Buying Experience My service today at the dealership was by far the best I have ever received while buying a vehicle. The staff was super friendly and made the experien More

by wde86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Duane Hall

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