Rick Malabre | Page 7

Great experience Rick Malabre is a great guy and awesome salesman. I enjoyed the experience very much, and will be a loyal customer for the foreseeable future. Steve w Rick Malabre is a great guy and awesome salesman. I enjoyed the experience very much, and will be a loyal customer for the foreseeable future. Steve was great also, very nice. More

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Stress less car buying experience Even though no one likes to buy a new car - I always think it is good to come in prepared. I had a pretty good idea of what I wanted and Rick worked r Even though no one likes to buy a new car - I always think it is good to come in prepared. I had a pretty good idea of what I wanted and Rick worked really well with me to get what I was looking for a at a fair price. He didn't try to convince me to get another model or upsell me in any way - he was just friendly and helped me get the right car for what I need. I was pleasantly surprised by the experience and everyone was very professional at Boch Toyota. I would definitely recommend the dealership! More

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Because I believe on what they do First of all I was in employee's at Boch Toyota service department. And I know what they as done for the customers to get a great service as long as t First of all I was in employee's at Boch Toyota service department. And I know what they as done for the customers to get a great service as long as they wanted More

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Top Notch It was time for the dreaded task...to buy a new car. It appeared that since I had purchased my last car, 10 years earlier, a new way to shop had em It was time for the dreaded task...to buy a new car. It appeared that since I had purchased my last car, 10 years earlier, a new way to shop had emerged...online viewing, comparing and negotiating. By last week, I had already been researching for many months and was more confused than ever. Finally, last Wednesday, I decided to go with another Toyota. I have had my last Toyota Corolla for over 10 years and it had over 235,000 miles on it. After contacting several dealerships, closer to my home, requesting price quotes for different cars, the offers started to pour in, by email and phone. Good deals...but, nothing felt right. I had purchased from Boch Toyota in Norwood last time and thought before I make my final decision that I'd give them another try. Requesting an online quote, Ryan Cassidy, from Boch Toyota, emailed me with a great offer. A short time later I received a telephone call from Mark Gilson asking if I had received all of the information that I needed and if there was anything that he could do to assist me. He patiently listened as I expressed all of my apprehensions about car shopping and he noted my concerns and reassured me. We set up a time for me to see some cars the next day. When I arrived, Claudia, at the reception desk, gave me a bright smile and told me someone would be right with me. Rick Malabre welcomed me and brought me out to the lot so that I could look at and test drive a car. He was so patient and kind and spent so much time helping me. (It ended up being 3 cars that I was interested in seeing) Eric Yngve came out to appraise my trade in and joked about my mileage...yes, amazingly, it was the original engine, clutch, etc. (I had taken good care of my little Corolla). He offered me a fair price for the trade in. Back in the showroom, one of the Sales Managers, Tom Siuda, came by to see if he could do anything to assist me. He patiently listened as I explained I was overwhelmed and unsure of which car I wanted and that I needed more time in deciding. He was very understanding. Friday morning I went back to Boch Toyota and met David Demosthene. David was so positive and kind and knowledgeable. I told him that I thought I had made my final decision, but wanted one last look at the cars. He patiently showed me each. Finally, I knew this was the one. I test drove it and was very excited. David then calmly walked me through each step in the process to purchase the car. Tom Siuda checked back with me to see how things were going and to make sure that I was satisfied. Holly Verado came over and was great in helping me to choose some accessories, for the car. Mike Daoud, in finance, was easy to talk to and very helpful. I told Mike that I wished there was some way I could tell someone about how exceptional everyone at Boch had been, in helping me. At my request, Mike brought me over to Jason Aufiero, the General Manager, of Boch Toyota in Norwood. I told Jason that every person I had dealt with, at Boch, had been exemplary and that they were a credit to the dealership. I know that I have written a long review, but, I was so reluctant to purchase a car and so afraid to be taken advantage of, that I want to really express my gratitude to everyone at Boch Toyota, who so patiently helped me and did their job so exceptionally well. More

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Ernie Boch Jr.., do not c'mon down Had a deposit on a Certified 2013 4Runner TE. Internet manager and salesman were very kind, and made a great effort to forward pictures of this new ar Had a deposit on a Certified 2013 4Runner TE. Internet manager and salesman were very kind, and made a great effort to forward pictures of this new arrival. Sadly, it ended there. Upon arrival, I observed this m/v, priced at $32.4 K was damaged to the rear driver's side quarter, and the headliner was stained and dirty. When I returned inside, I not only asked for these concerns to be addressed, but also provided the salesman with a quote by Acton Toyota, as they also had an exact model/color/option Certified 2013 4Runner TE which did have 20,000 more miles, but was almost four thousand less. I also tried to negotiate floor boards and an extended warranty into the price. Within minutes, a manager walked over, however I failed to remember his name. This older male stated he had been selling cars for 37 years, and the price on this 4Runner was the price, and the vehicle would be sold as is. I then inquired about a new 2015 4Runner on their lot, thinking for a few thousand more, I could secure a better vehicle with a full warranty. When asked about a price close to invoice, this manager laughed, and said... "you know we are the biggest dealership around".. then what he said next floored me. as he stated with a grin, "I would never sell a vehicle to you, as you are not in my demographic... you would never reurn for service". This manager then shook my hand, and walked away. I actually felt bad for the salesman, as I was ready to buy... I guess "Cmon down to Boch Toyota does not apply for residents thirty miles away. With my 800 plus credit rating, I secured a deal in Boch's parking lot for invoice at Ira Toyota. However upon arrival at Ira, Nashua Toyota contacted me with $1200 under invoice on a same 2015 T4R TEP. Ira then matched, and later Acton Toyota. Within minutes, I drove thirty miles to Nashua, and purchased my T4R TEP, and financed with them at a great rate for six years. All this took place within a Winter storm event. I will never advise people to go to Boch, as such was already mentioned on my T4R and Tacoma forums. I do advise that you check out Nashua, and Acton Toyota for the best deals. More

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