Ricky Espino | Page 28

Excellent service and very educated and very nice and helpful. Finance department was fast and easy and they work with you if you work with them. helpful. Finance department was fast and easy and they work with you if you work with them. More

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Highly recommend City Volkswagen of Evanston! Great pricing and superb staff, very happy with the purchasing experience and support from them. Denis Tomsa and Ricky Espino are the people to talk to! Yo pricing and superb staff, very happy with the purchasing experience and support from them. Denis Tomsa and Ricky Espino are the people to talk to! You will be in good hands with these two, they took care of me from start to finish, even post-sale. More

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Rick is awesome!! He is very helpful and knowledgeable with Volkswagen and the whole sale process. He made the operation easy . Ricky is very friendly! I’m so happy with my new Volkswagen!! God bless y’al with Volkswagen and the whole sale process. He made the operation easy . Ricky is very friendly! I’m so happy with my new Volkswagen!! God bless y’all!!! More

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Great service Thanks for the quick in and out for the sunroof drain recall. The service center was comfortable and well appointed. My car was finished just about wh Thanks for the quick in and out for the sunroof drain recall. The service center was comfortable and well appointed. My car was finished just about when they said it would be. More

by CHIEFGEEK Verified Customer Verified Customer

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Very good overall. First guy I got was a little green, but follow through and financing was very quick and accommodating. Would recommend to others. but follow through and financing was very quick and accommodating. Would recommend to others. More

by GROFFPAINT Verified Customer Verified Customer

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I had The worst experience EVER. To start Ricky was my salesman. He was uninformed about the cars I was I interested in. He lied and sold me a car telling me it had CarNet when come to find out days late salesman. He was uninformed about the cars I was I interested in. He lied and sold me a car telling me it had CarNet when come to find out days later as I’m trying to set up it doesn’t. His response to this was “My Bad”. So unprofessional. I spoke with Dan the manager after i had to drive 30 min back to the place because he never called me back like he said he would. We come to an agreement that he will have them install a remote starter. This would have semi made this better and I was Going to remove my previous review and write how he made things better. Unfortunately the review is going back up but I have More things to add as this has been xxxx! He wasted over 5 hours of my time. Told me i had an appointment later that week when i didn’t indeed have one. I had gone back and fourth 5 times when my car was never ready. I ended up speaking with the GM Narcis who assured me i would revive an email by this past Tuesday with the manual because no one was able to figure out how the starter actually worked. I come to find out the gave me the cheapest one possible and i have to be in front of the car to have it work. This DEFEATS THE PURPOSE OF A CAR STARTER!! I had called Narcis to understand what was going on and why I still Have not gotten the manual, yet he ha yet to call me back. I’m assuming because he knows I’m not happy with any of this. So now I have A car that I cant Use the starter since I live in the city. My parking spot is next to my building and it doesn’t work. They said they would upgrade me if I paid Half! This is not something I shoukd Be paying anything for due to the fact i bought a car under the impression I coukd Start my car from my phone!! I should Have returned the car all together. It’s unfortunate as I see a lot of people and blog about these things. 2 of my family members asked if they should go to the same dealership (not knowing this yet) I had To tell them to go to a different VW and told them what happened. They both just bout brand new atlases and another cousin is in the market as well. This location has zero communication between one another let alone costumers. I’m extremely unhappy and plan on reviewing on every site I can find, so other people don’t go through the same thing as well. This was supposed to be an exciting thing. I was Treating myself after going through lot of very bad and hard medical issues and beating odds after something that happened to me. Not that this should matter. They absolutely ruined the whole thing and I still Have a car that doesn’t have the main thing I needed. I plan On writing the better business bureau as well. This is not a small thing and in the end all that happened was my time being wasted and me losing out on money. More

by Maggiemae4404 Verified Customer Verified Customer

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Dan and Ricky were great to work with. They listened to my needs and went above and beyond to make it happen. Ricky made the process easy and enjoyable. my needs and went above and beyond to make it happen. Ricky made the process easy and enjoyable. More

by Chill Verified Customer Verified Customer

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Dissapointed in VW credit treatment after buying or leasing now 7th vehicle! However all the guys did great job making it possible. Especially Mario and Narcis leasing now 7th vehicle! However all the guys did great job making it possible. Especially Mario and Narcis More

by FRIVICAM Verified Customer Verified Customer

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Buying a car can be stressful, but I’m thankful I was in the hands of Ricky and Lewis. Both were very friendly, not pushy, and super helpful. I am very happy with my new ride! the hands of Ricky and Lewis. Both were very friendly, not pushy, and super helpful. I am very happy with my new ride! More

by ERICRAMIG Verified Customer Verified Customer

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Service was exceptionally great and everything that I needed done on my car was done and the customer service that I experienced was great as well. needed done on my car was done and the customer service that I experienced was great as well. More

by NARSSO33 Verified Customer Verified Customer

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