Ricky Miner
Ricky Miner at Dodd RV of the Peninsula
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Ricky Miner | Page 8

Service Technician

Dodd RV of the Peninsula

7023 George Washington Memorial Hwy
Yorktown, VA 23692

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87 Reviews
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87 Reviews

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87 Reviews of Ricky Miner

May 20, 2015

Dealership Rating

sucks Not only are we still waiting for the RV to be fixed, it was not cleaned as promised. If I had to rate their friendliness, it would be a 10. Their f More

by mad woman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Mike McNeil, ARNOLD SMITH , Tina Dew, Pete Foertsch, Joey Lawrence

May 28, 2015

Dodd RV of the Peninsula responded

My name is Brian Doss and I am the operations manager at Dodd RV for both locations in Portsmouth and in Yorktown. First of all I would like to apologize for your experience at our Yorktown location. I have discussed your situation with both our Sales Manager and Service Manager at the Yorktown location. After our conversation I have come to the conclusion that you were given unrealistic expectations from our sales department on how long your repairs would take. Again I apologize that you were lead to believe that the repairs would be simple and quick and could be accomplished while you waited for the unit. In reality your repairs could of only taken an hour or they could take multiple hours depending on what was discovered during the diagnosis and repair. Based on my conversation with Joey Lawrence our Service Manager he did the repairs himself and wanted to make sure they were done correctly and in a way that would prevent future problems and it did take longer than expected. My understanding is your repairs are now complete and the problems with your camper are now resolved. Again, I am sorry we did not live up to the expectation that was originally set for the repair of your camper. Here at Dodd RV we strive for every customer to have a pleasant and enjoyable experience. I appreciate your candid feedback on your experience so we can address it and improve the quality of service we deliver to each customer in the future. If you would like to contact me directly I can be reached at (757) 488-2721.

May 19, 2015

Dealership Rating

Easiest purchase to date From start to finish Dodd took care of our needs and concerns. We love our camper and are thankful for the efforts of Dodd's staff. More

by cmp060606
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Hudgins, Mike McNeil, ARNOLD SMITH , Joey Lawrence

Jun 01, 2015

Dodd RV of the Peninsula responded

Thank you so much! Welcome to the Dodd RV family! We want to answer any questions and make you feel comfortable with your new purchase of your RV! "ENJOY THE JOURNEY"

May 13, 2015

Dealership Rating

Friendly, efficient, professional, secure and all-around #1! We were in the middle of a transaction with another RV dealer in the area when a number of serious clerical errors and fraudulent banking practices de More

by KYH008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Hudgins, Mike McNeil, ARNOLD SMITH, Linda Testa , Tina Dew, Joey Lawrence

May 15, 2015

Dodd RV of the Peninsula responded

Thank you! This is a great review! Whether its purchasing an RV, parts or service Dodd RV wants to make every part of your RV experience a positive and enjoyable one. Our sales & tech staff are here for YOU! Enjoy your travels....

May 03, 2015

Dealership Rating

Great first time RV purchase experience! The entire staff was very friendly, knowledgeable and professional, but not pushy. We were allowed to look at any of the products on the lot at our l More

by Mike A
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike McNeil, ARNOLD SMITH , Tina Dew

May 05, 2015

Dodd RV of the Peninsula responded

Thank you! Welcome to our family, the "Dodd RV family". Friendly, helpful and informative..Our staff wants you to feel comfortable with every aspect of your purchase. "Enjoy the Journey" in your new RV. Tell us about your first trip and the memories to follow!

April 18, 2015

Dealership Rating

Welcoming, professional, and knowledgeable!!! This was mine and my wife's first camper. From the moment we walked in and were greeted with fresh baked cookies, to the moment we were walking out t More

by NicAndy
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Mike McNeil, ARNOLD SMITH , Tina Dew

Apr 20, 2015

Dodd RV of the Peninsula responded

Thank you for the great review! Our customers are a part of our family, the Dodd RV family! Our staff is very dedicated in making your RV purchase the very best experience. We are here for YOU! Have fun and "Enjoy the Journey" in your new RV. Let us know about your first trip and stop by anytime for more of those cookies!

March 23, 2015

Dealership Rating

Excellent Service The night before we were leaving on our 1st major RV vacation, I had a problem with my water pump in my class c motorhome. I called Joey in the servi More

by Bill
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joey Lawrence

Apr 07, 2015

Dodd RV of the Peninsula responded

Thank you for the positive words, glad we could be of assistance!! "Enjoy the Journey"!

March 21, 2015

Dealership Rating

I couldn't imagine a more excellent experience! I've purchased many homes, vehicles, timeshares, etc. in my lifetime and not one of them even come close to my experience at Dodd RV. From the minute More

by Audreylynnn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Hudgins, ARNOLD SMITH , Cyndie in Parts Store

Apr 07, 2015

Dodd RV of the Peninsula responded

Thank you for the outstanding review! Welcome to the Dodd RV Family! Glad your experience was a great one! Our staff here at Dodd RV is very dedicated in making your RV purchase a positive and memorable JOURNEY ! We take pride in giving you the best customer service possible! We look forward to hearing about your travels! ENJOY your new RV!

March 02, 2015

Dealership Rating

Very nice place and staff My Wife and IPurchased a Forest River Camper, The staff was knowledgeable and very friendly. Would recommend that you take a look here for your New RV More

by gary347
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Hudgins

Apr 07, 2015

Dodd RV of the Peninsula responded

We very much enjoyed having you and glad to have been a part of your RV decision. We want to make your "Journey" at Dodd RV friendly, helpful and informative. Enjoy your travels in your new Forest River Camper. Congratulations!

October 21, 2014

Dealership Rating

Just purchased my 7th RV from Dodd - Great dealership We have purchased 7 travel trailers from Dodd RV. They are a great company - very knowledgable about their products, competitive pricing, very courte More

by mwdilday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 11, 2014

Dodd RV of the Peninsula responded

You are a true RVer! Whether it's pruchasing an RV, parts, or service Dodd RV wants to make every part of your RV experience a positive and memorable one. Enjoy your travels....

October 13, 2013

Dealership Rating

We have been looking at travel trailers for over a year, and frequented several dealer in the State of Virginia. We found Dodd RV and met Greg, a courteous, low pressure, customer focused salesman. Greg as More

by Jdkettyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike McNeil, Jamie Dodd, Greg Guin , Amanda

Nov 19, 2013

Dodd RV of the Peninsula responded

Thanks for taking the time to fill out this review. It is a pleasure to hear of your good experience as that is our goal. We hope to continue that positive relationship as you continue your RV journey.

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