Riley Thompson

I cannot say enough good things about Criswell Acura in Annapolis. My family has been coming here for years—my mom bought her MDX from them in 2016, and when she gifted it to me after law school, I continu Annapolis. My family has been coming here for years—my mom bought her MDX from them in 2016, and when she gifted it to me after law school, I continued bringing it back for service (white MDX pictured). Every single interaction I’ve had since then has been exceptional. Brian Vanni in Service deserves special recognition. He has taken care of my car for years and has never once made me feel taken advantage of. He’s knowledgeable, honest, kind, and goes above and beyond to make sure everything is done right. This past Christmas, someone hit my car and it was a stressful mess—my insurance adjuster was out, every rental car nearby was booked, and I had no idea how to handle repairs during the holidays. I called Brian the day after Christmas, and within minutes he and his manager Rocky had a plan. They told me to tow my car in, handled the mechanical damage inspection, coordinated everything directly with my insurance, and even arranged for a complimentary Acura loaner. That loaner quite literally saved me during a time when nothing else was available. Acura's team kept me updated the entire time, handled all correspondence with my insurer, and moved my vehicle to the body shop when needed. Even when insurance unexpectedly totaled my car weeks later, Brian, upon my request, immediately connected me with Riley in Sales. Riley was fantastic—patient, attentive, and genuinely invested in helping me find the right next vehicle with the right specs and price point. Because of the incredible service experience I’ve had here, I ultimately chose to stay in the Acura family and am so glad I did (Red RDX Pictured). Even the small details at Criswell Acura exceed expectations. The front desk team is always warm and welcoming. And Jason, the courtesy driver, deserves his own shoutout—he’s friendly, reliable, and has driven me to work and home while my car was being serviced. When you’re dealing with car issues, having someone kind make sure you get where you need to go means more than people realize. All of this reflects back on Rocky’s leadership. It’s rare to find a service department and sales team SO well run, so trustworthy, and so customer-centric. As a woman, I’ve always felt respected, heard, and taken seriously here—something that is unfortunately not the norm at many dealerships. Criswell Acura has made me a lifelong customer. I genuinely don’t want to move out of Annapolis because I love being able to bring my car here. If you’re not servicing your vehicle at Criswell Acura, you are honestly missing out. This team is outstanding, and they’ve earned every bit of this five-star review. More

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