Rob Young did a great job!
He was fast & efficient and communicated everything back to us in real time! Thank you!
He was fast & efficient and communicated everything back to us in real time! Thank you!
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by lisanstaley
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2024 -
Regal Honda responded
Thanks for the 5-star review. The team at Regal is thrilled you’re happy with your recent store visit.
I had a terrible service experience.
I was drastically overcharged. It took serious effort to get it corrected. The only shining light, and she shone very brightly, was Lisa Morrison,
I was drastically overcharged. It took serious effort to get it corrected. The only shining light, and she shone very brightly, was Lisa Morrison, the cashier. She deserves 5 stars. Still, this event frightened me so much that I am considering trading out of my Honda.
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by davidsum1
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2024 -
Regal Honda responded
We're sorry to hear that you had a negative experience at our store. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. Thank you for sharing your experience with us.
Excellent customer service in all departments.
The team members at Regal Honda really care about their customers' satisfaction.
The team members at Regal Honda really care about their customers' satisfaction.
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by MICHAELBELLIVEAU
Verified Customer
Verified Customer
Other Employees Tagged:
Rob Young
Apr 11, 2024 -
Regal Honda responded
Thank you. We want you to know how much we appreciate your review.
Everyone was very professional, waiting area was clean
with refreshments. I'm done take it or leave it!
with refreshments. I'm done take it or leave it!
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by cadams195814
Verified Customer
Verified Customer
Other Employees Tagged:
Rob Young
Mar 05, 2024 -
Regal Honda responded
Thank you for sharing your experience with us! Your satisfaction is important to us, and we're glad that we were able to provide you with a positive experience.
I was there for almost 2 hours.
Had to remind cashier that I had the discount card that Rob forgot to include. Service seems to be fine.
Had to remind cashier that I had the discount card that Rob forgot to include. Service seems to be fine.
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by Sisi
Verified Customer
Verified Customer
Other Employees Tagged:
Rob Young
Feb 13, 2024 -
Regal Honda responded
We’re disappointed to hear about your sub-par experience, and we’ll strive to do better. We apologize for the frustration.
Chaotic, unorganized, and disrespectful of customers time
I have no more words to say about this
I have no more words to say about this
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by ANDREEUH
Verified Customer
Verified Customer
Other Employees Tagged:
Rob Young
Mar 05, 2024 -
Regal Honda responded
I'm truly sorry to hear about your negative experience. I will ensure your concerns are shared with our team to address any shortcomings in our processes and ensure that steps are taken to improve the customer experience.
We found Austin a joy to work with when we were
interested in purchasing a new vehicle. He was very personal and educated on his product. I pride myself to know absolutely everything before buying
interested in purchasing a new vehicle. He was very personal and educated on his product. I pride myself to know absolutely everything before buying or for that matter even before going to the dealership. He impressed me, because he informed me on even more that I was unaware of on the new 2024 pilot. I highly recommend contacting him if you’re looking for a Honda at the Lakeland location. He was honest went out of his way to make a great deal. I have also found that Regal Honda to have an outstanding dealership with an excellent maintenance department. We have been using Regal for maintenance on our 2018 odyssey.
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by Paul
Feb 05, 2024 -
Regal Honda responded
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon.
Service advisor was great it is the mechanic's that don't
do their jobs like they are supposed to.
do their jobs like they are supposed to.
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by LINDAKBROCK1957
Verified Customer
Verified Customer
Other Employees Tagged:
Rob Young
Feb 05, 2024 -
Regal Honda responded
Thank you for taking the time to provide a review, your opinion is valued greatly.
Good service Representative explained what was needed and
gave me option of having work done or not
gave me option of having work done or not
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by ATC131
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2024 -
Regal Honda responded
Thank you so much for taking the time to leave us a review.
Just ok, seems like always wanting to upsell maintenance.
A salesman blew off talking with me when after he realized i wasn't there to trade vehicles. Had some questions I was going to ask but he walked away
A salesman blew off talking with me when after he realized i wasn't there to trade vehicles. Had some questions I was going to ask but he walked away while I was talking! A male if it maters.
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by Mswaar
Verified Customer
Verified Customer
Other Employees Tagged:
Rob Young
Feb 01, 2024 -
Regal Honda responded
Thank you for letting us know about this. Your feedback helps us do better.