Rob Young
Rob Young at Regal GMC
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Rob Young

Service Advisor

Regal GMC

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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3.6
9 Reviews
3.6

9 Reviews

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9 Reviews of Rob Young

April 26, 2024

Dealership Rating
Employee Rating

Great experience and helpful staff. They do a great job taking care of my Yukon. More

by jerry86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman, Ray Taylor

April 11, 2024

Dealership Rating
Employee Rating

Service was just OK. Communication could have been better. Transmission oil sprayed on both of my side steps. Truck smells like transmission fluid. Note: This is the firs More

by malexander21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Regal GMC responded

We're so sorry to hear that you aren't satisfied with our services. Please reach out to Chrissy Hartman Service Lane Manager to further discuss.

Apr 22, 2024

Regal GMC responded

Can you please call me 863-400-6063

Apr 11, 2024

malexander21 responded

Thanks. Will reach out to Chrissy Hartman.

Apr 22, 2024

malexander21 responded

I just tried to call service department. Phone rang 10+ times. I think my truck is leaking transmission fluid as a result of the recent transmission service. Would like to schedule to bring it in to have it checked out.

February 02, 2024

Dealership Rating
Employee Rating

Did not give me enough information that the part was on back order and I had a option to use a none GM part. More

by lancelib
Recommend Dealer
No

Other Employees Tagged: Rob Young

Feb 05, 2024

Regal GMC responded

Thank you for letting us know about this. We apologize that our service did not satisfy your expectations.

December 29, 2023

Dealership Rating
Employee Rating

Was unable to get a hold of my service adviser. When I called I would get the run around and never got an update until it was completed. Had to call several times and still got no update. More

by Jack214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 05, 2024

Regal GMC responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

December 19, 2023

Dealership Rating
Employee Rating

Rob was professional and courteous. He kept be updated on timing, gave me my estimate and all is well. More

by bugsman
Recommend Dealer
Yes

Other Employees Tagged: Rob Young

Jan 05, 2024

Regal GMC responded

Thank you so much for taking the time to review us.

December 14, 2023

Dealership Rating
Employee Rating

Took car of my detail with good quality. The shuttle service was very good Thanks More

by LARRYSALIS
Recommend Dealer
Yes

Other Employees Tagged: Rob Young

Dec 18, 2023

Regal GMC responded

Thank you.

August 17, 2023

Dealership Rating
Employee Rating

Very good customer service everything was perfect I have a diesel truck GMC and it’s hard to find good mechanics and I’m glad I took my truck to y’all. I was out of town I’m from Texas and in no time More

by Mrsheetmetalconstrution
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2023

Regal GMC responded

Thank you for trusting Regal with your service needs.

Aug 22, 2023

Regal GMC responded

Thank you for trusting Regal with your service needs.

June 19, 2023

Dealership Rating
Employee Rating

They were nice an tried to understand my situation worked with us to get the best possible deal we could More

by jimdunn215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Levi Dillard, Alondra Sandoval, Doug

Jun 19, 2023

Regal GMC responded

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

April 24, 2023

Dealership Rating
Employee Rating

They did not fix are truck after 4 thousand dollars it’s not fixed it’s still doing the same thing More

by TCONFERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Levi Dillard, Alondra Sandoval

Apr 25, 2023

Regal GMC responded

Thank you for your feedback, I’d like to hear more about your experience. You can reach out to the Customer Service Manager Janni Rivera 863-333-4686.

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