Robert Helle
Robert Helle at Honda of Toms River
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Robert Helle

Sales Manager

Honda of Toms River

346 NJ-37
Toms River, NJ 08753

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4.6
80 Reviews
4.6

80 Reviews

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80 Reviews of Robert Helle

May 04, 2024

Dealership Rating
Employee Rating

Great review excellent service very happy with how I was attended from the moment i entered the dealership to the moment i left. More

by RPAYE34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 11, 2024

Dealership Rating
Employee Rating

The service was excellent and went very smoothly. Working with the team at Honda of Toms River helped me and my family transition into another vehicle when our lease was up. Would recommend anyone of More

by MRPECORARO429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Honda of Toms River responded

Thank you for taking the time to review Honda of Toms River. We're glad to hear that you found the sales process to be smooth and easy. If you have any further questions, please don't hesitate to let us know. Sincerely, The Honda of Toms River Team

April 09, 2024

Dealership Rating
Employee Rating

Respectful product knowledge helpful not pushy called several times after purchase to ensure support provide out of the box assistance More

by BUNKY7348
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Apr 12, 2024

Honda of Toms River responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Honda of Toms River Team

March 29, 2024

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Employee Rating

More concern about selling car and making money then customer satisfaction. Not customer oriented. No satisfactory response in any scenario. More

by SHAHINSP
Recommend Dealer
No

Other Employees Tagged: Robert Helle

Apr 02, 2024

Honda of Toms River responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Honda of Toms River Team

Apr 03, 2024

SHAHINSP responded

I had been to dealership at least 6 to seven times and express my concern to various level so you know and make better experience for customer, unfortunately my same concern repeats again all services on paper and talk I do not see follow up or improvement in follow up visits. As i told u ,email,text good service deliver will get five stars not the nice words. Sorry to be harsh ,after so much correspond and promises northing improvement or response personally by email or text or phone calls on the other hand two most responsible staff members one of which asking about how is your experience at dealer while talking hangs up because he do not want hear my experience except good review very strange,I am still thinking what kind of customer service is this?

Apr 03, 2024

SHAHINSP responded

Robert I met you couple of times and you know all my concerns about buying car from you ,I have mention to you all guys including platform manager. And he promise me by email my refund xx for more down payment will expedite. 10 days ago and it is almost more then 20 days since i sign for extra down payment refund but I did not see refund yet. I text Mr.Martinaz yesterday no response . Kindly pl.you look in to it? And let me know status of it. I really feel extrey sorry to expose your service but sorry I see no improve ment since last 35 days talking to you guys in all level, it's shame but I think it's my bad luck I came to you instead going to other dealership I bought car last time. As a Honda lover I thought I will get same kind of service as I got in past 40 yrs in different dealership.

February 19, 2024

Dealership Rating
Employee Rating

It was nice and quick and purchased our car the same day as we went in More

by TRACIGORDEN1214
Recommend Dealer
Yes

Other Employees Tagged: Robert Helle

Feb 22, 2024

Honda of Toms River responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Honda of Toms River Team

February 08, 2024

Dealership Rating
Employee Rating

My representative insisted on using their preferred loan reps for my lease buyout. I had funding through my credit union who told they work with Honda. My rep said he could get me fairly closely to my Apr. More

by WHITAKER.AMIR.AW
Recommend Dealer
No

Other Employees Tagged: Robert Helle

Feb 12, 2024

Honda of Toms River responded

I would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, I will be happy to call you at your convenience. Otherwise, please reach out to me directly. Thank you! Robert Helle | Sales Director (732) 349-7474 x 2125 | rhelle@hondaoftomsriver.com

February 08, 2024

Dealership Rating
Employee Rating

It was ok took a little bit longer then expected But the service was excellent More

by NCHADWICK08731
Recommend Dealer
Yes

Other Employees Tagged: Robert Helle

Feb 13, 2024

Honda of Toms River responded

Thanks for your great review, Chadwick. We do appreciate your patience for the extended wait that you encountered in our service center. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Honda of Toms River Team

February 05, 2024

Dealership Rating
Employee Rating

Very knowledgeable and respectful. Was able to leave with a great deal on a new Honda More

by SCOTTEMERS
Recommend Dealer
Yes

Other Employees Tagged: Robert Helle

Feb 06, 2024

Honda of Toms River responded

Thank you for taking the time to provide us with such great feedback! We are always excited to hear of yet another customer leaving happy with a great deal on a new Honda vehicle! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Honda of Toms River! Sincerely, The Honda of Toms River Team

January 17, 2024

Dealership Rating
Employee Rating

Purchased a corvette that had rear trans issues. Honda of Toms River said they would take it to Chevy to have it checked when I informed them that I would have to take it in. However the car ended u More

by RJLUKAS926
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 19, 2024

Honda of Toms River responded

I would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, I will be happy to call you at your convenience. Otherwise, please reach out directly so I can be of assistance. Mike Ciccone | Service Manager (732) 349-7474 x 2106 | mciccone@hondaoftomsriver.com

Mar 10, 2024

RJLUKAS926 responded

Never once did I get a call back or response from the email. The transmission on the car ended up having to be swapped. Great Job inspecting the car and really doing that “look over”.

December 02, 2023

Dealership Rating
Employee Rating

Great service. Customer treated with respect and no pushing sales. Always treated with respect and courtesy. More

by DENNIS_HAEMMERLE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 04, 2023

Honda of Toms River responded

Thank you for the five-star review, Dennis! We look forward to seeing you again soon!

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