Robert Wright | Page 24

Robert Wright, service manager, is great however two hours for an oil change is quite a long time when coming in at 7am. Additional 40 mins for a car wash seems long as well. Better coordination is reco hours for an oil change is quite a long time when coming in at 7am. Additional 40 mins for a car wash seems long as well. Better coordination is recommended. Guest waiting area is tired and old with loud music coming from the dealership that can’t be lowered in the am. More

by kentmader Verified Customer Verified Customer

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Excellent service and I'm happy and I appreciate everyone I interacted with. Thank you! everyone I interacted with. Thank you! More

by MUSHUFASAS Verified Customer Verified Customer

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Completed repairs quickly and efficiently. Very professional service. Nothing further to add to get to 15. Very professional service. Nothing further to add to get to 15. More

by pmmcbain Verified Customer Verified Customer

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It was great to see a familiar face Reggie from Martin Cadillac. Friendly and Great Service!! Cadillac. Friendly and Great Service!! More

by CECILIAAG Verified Customer Verified Customer

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Robert kept me apprised of developments throughout the process and had me speak with Bruce for further clarification on the hiccups with GM. Thank you Robert. process and had me speak with Bruce for further clarification on the hiccups with GM. Thank you Robert. More

by Mzimet Verified Customer Verified Customer

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I did got Buick Enclave from last year … Still waiting rear chip Nobody care … Terrible.. Moses Yoo rear chip Nobody care … Terrible.. Moses Yoo More

by MOSES.YOO97 Verified Customer Verified Customer

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Great experience, exceptional service, very kind people there, highly recommended if anyone needs service done on their car. there, highly recommended if anyone needs service done on their car. More

by WYANG.ESQ Verified Customer Verified Customer

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Robert kept me apprised of developments throughout the process and had me speak with Bruce for further clarification on the hiccups with GM. Thank you Robert. process and had me speak with Bruce for further clarification on the hiccups with GM. Thank you Robert. More

by Mzimet Verified Customer Verified Customer

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Reggie is awesome he should be general manager. How efficient can one be. Thanks for the service Reggie! How efficient can one be. Thanks for the service Reggie! More

by ORALIMPLDR Verified Customer Verified Customer

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Service had been great until I had a problem with my sunroof and Penske wanted me to pay $2900 to replace a motor that I did not break. The extended warranty did not cover and my regular warranty ended sunroof and Penske wanted me to pay $2900 to replace a motor that I did not break. The extended warranty did not cover and my regular warranty ended while I was waiting for my appointment. In the end your Manager helped me and got the cost cut down tremendously. My only concern was my change wallet which was on the driver door was almost emptied by one of your workers. My car has been left for several days before and never had anyone bothered it. I sent a message to Robert and he never responded. To me that is unprofessional. I work for the largest utility in the country and what we push most is exceptional customer service. Your service Manager was great. I have not brought my car back since then because I was mad. I’m over it now. Thank you for your time More

by MAMA_SAUCE Verified Customer Verified Customer

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