Robin Tollefson
Robin Tollefson at Luther Family Buick GMC
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Robin Tollefson | Page 2

Service Consultant

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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4.9
1,175 Reviews

LOVE HELPING PEOPLE REPAIR AND MAINTAIN THEIR VEHICLES

Dealership Experience

10 yrs, 3 mos

Industry Experience

46 yrs, 1 mo

Languages Spoken

English English

4.9

1,175 Reviews

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1175 Reviews of Robin Tollefson

November 04, 2023

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Employee Rating

I have been having issues with my radio changing stations randomly for quite a while and it would affect the button to change it behind the steering wheel. I brought it to another dealer first and they would More

by TLEACH003
Service Price Transparency
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Recommend Dealer
Yes
Nov 07, 2023

Luther Family Buick GMC responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

Nov 07, 2023

TLEACH003 responded

Thank you so much! This is exactly why I keep coming back.

November 02, 2023

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Luther Buick GMC always strives to assist us from sales to service. They will fit in special service if required, this is very helpful. More

by wgadberry
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Recommend Dealer
Yes
Nov 03, 2023

Luther Family Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 02, 2023

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Excellent experience every time we’ve had service. Robin has been excellent to work with. More

by DARIN GRONWOLD
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Recommend Dealer
Yes

Other Employees Tagged: Robb Reierson

Nov 03, 2023

Luther Family Buick GMC responded

Darin, thank you for the awesome feedback! Robin is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 31, 2023

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I have always been very happy with the service I have received at Luther. They are timely and very courteous. More

by Pmb1007@hotmail.com
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Recommend Dealer
Yes

Other Employees Tagged: Paul McDonald

Nov 02, 2023

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 29, 2023

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Sent vehicle home after faulty repair. Very hard to steer and drive and should have been provide a loaner pickup until it was repaired More

by KJDUERRE
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Recommend Dealer
No
Oct 31, 2023

Luther Family Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 26, 2023

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I have been impressed with the professionalism and integrity of the staff. They seem to be thorough ii their work and honest in their dealings. More

by jbarrett1260
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Recommend Dealer
Yes
Oct 27, 2023

Luther Family Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 23, 2023

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Always take good care of us. Robin is excellent. Helpful, friendly and looking out for us. And hats off to talented mechanics!!!! Thank you, as well, to Chad and Ben ... great co More

by j.ann.larson
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Recommend Dealer
Yes

Other Employees Tagged: Paul McDonald

Oct 25, 2023

Luther Family Buick GMC responded

Thank you for putting your trust in Luther Family Buick GMC! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and we will look forward to seeing you at your next service appointment. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 19, 2023

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Nevin was great to work with, he text me the status of the vehicle and notified me when it came in More

by wade9
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Recommend Dealer
Yes
Oct 20, 2023

Luther Family Buick GMC responded

Thank you for taking the time to write this review, Wade. I am pleased to hear that Nevin was able to provide an efficient and overall positive experience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 14, 2023

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The dealer service area is clean, although details to servicing, your vehicle should be improved. All fluids should be checked and topped off after two different services. I found they are not doing that More

by KHOAAS
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Lindgren

Oct 17, 2023

Luther Family Buick GMC responded

Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 10, 2023

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Employee Rating

Great service. Went the extra mile and took the time to diagnosis and find the real problem with the a/c. More

by rachelvon37
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Recommend Dealer
Yes
Oct 11, 2023

Luther Family Buick GMC responded

At Luther Family Buick GMC, our number one goal is customer satisfaction. I train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and I hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Rachel! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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