Roger Mackenzie at Dick's Mackenzie Ford

Roger Mackenzie was very nice and gave us great service. He even patiently listened to me complain about the bad service that I got at another dealership. The repair work was done quickly and at a reasonably price. It was wonderful to be treated so well.

Thanks!!!

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After returning to my truck from a dog walk in Portland, I found the side view mirror of my truck on the ground. I stopped by Doherty Ford’s service department in Forest Grove, OR for assistance in addressing this issue. I was told they could not help me, and I would have to take it next door to Doherty Ford’s auto body shop. Hence, I proceeded to the auto body shop. No one was at the front desk, and I could not get any of the servicemen to acknowledge my presence. Needless to say, they could not be bothered. Consequently, I sought assistance elsewhere–Dick Mackenzie’s auto body shop. The woman at the front desk greeted me with a friendly smile, as Dave Palmer walked up. I explained my issue to Dave, after which he wasted no time escorting me back to my truck, where he fixed the issue in no time flat!

Due to the fact my truck was due for an oil and filter change, I contacted Dick Mackenzie’s auto body shop, in hopes they would be able to perform this service for me. Despite the fact they were unable to do so, they transferred me to Assistant Service Manager Roger Mackenzie at Dick Mackenzie’s service department. Roger was extremely pleasant on the telephone, and he gladly assisted me in scheduling an appointment for the following morning at a time that was convenient for me. Upon my arrival at Dick Mackenzie’s service department the following morning, both Assistant Service Manager Benito Martinez and Roger ran out to greet me, and Roger even greeted me by name! Roger took me into his office where he took my personal information, shared some personal stories with me that I could relate to as a pharmacy student, and quoted me an extremely fair price. Tricia, the shuttle driver, was nice enough to give me a ride to and from school at no charge. Throughout the ride, she engaged me in friendly conversation. While at school, I received a call from Roger informing me I had two additional issues with my truck, one of which I was aware of and the second of which I was not aware of. The second issue was, in fact, rather serious, and I never would have known it had existed, had Roger not brought it to my attention. Indeed, I was extremely grateful to him for having brought it to my attention. At the end of the experience, Roger personally retrieved my truck from the lot and, with a warm-hearted smile on his face, he handed me my keys. Throughout the entire experience, Roger made me feel comfortable and at ease. Without a shadow of a doubt, I will continue to bring my truck to Dick Mackenzie’s service department, and I highly suggest others in need of excellent service at fair prices do the same.

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What a great, hometown feeling, experience I had, with Roger & the staff. They told me all that I needed done & I will be returning to complete my service, as I can.

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Benito has consistantly gone out of his way to get my cars in the shop with out delay. I work for a rather large collision/body shop in a 10 miles radius of Dicks Mackenzie Ford, and there are 2 other ford dealers that are closer to my shop, but with out hesitation I always call Benito and send my customer cars his way. Thanks for taking care of my own cars and my customer cars for the last 12 years B.

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I have been using the service dept. at MacKenzie for the last two vehicles I have had.....over 13 years total. I have always been very happy with the service dept. A few years ago, I brought my car in for an emergency repair before vacation and Benito was available to help me (me regular service person was on vacation). Since then, I will only work with him. He is awesome! Easy to work with, always cheerful, very honest and provides what he promises. I always feel like he treats me with respect and that my car is important to get fixed and back to me quickly.
Over the years I have also worked alot with Roger MacKenzie, who once again treats me like gold just like Benito does. Roger has helped me alot over the years with many car crisis's that I have had. Always gets me the best service and price he possibly can. I feel like a valued customer and will continue to use your service dept. for a very long time as long a you have Benito and Roger and conitinue to hire people with there qualities. I brag about you guys and hightly recommend you to anyone looking for a place to buy or repair a car. Keep up the good work guys!

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I took our Ford Focus in for servicing. Had a free oil change available for our other vehicle. Scheduled an oil change for our 1997 Ford F150. While waiting for the service, found a 2012 F150 at a great price. Spoke with Roger Mackenzie who directed me to Scott Sprout. Scott made the process of purchasing a new vehicle seamless. We appreciate the great service and professionalism.

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Service was great and completed in the amount of time quoted. Dealership is always responsive to the needs of my automobile. Dicks has serviced our car from day 1, as well as installed tires at a great price.

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On May 22nd my wife and I purchased a used Ford F-150 from Anthony at your Chrysler dealership. Anthony was great. He was professional and polite. No pressure to buy, which we appreciated. After driving the truck home we noticed a noise coming from the front. I called Anthony and he assured me he would look into it and call us back. He did call us back right away. He set up an appt. for us to see Roger in the service dept. at your Ford dealership. Roger was great as well. After introducing myself he referred us to Benito. He took down our info and after diagnosis he and Roger kept us informed as to the status of our repair. Parts were needed and they had to bring them in from the Portland warehouse. It took awhile and Roger apologized for the delay. No problem as we were being taken care of. We were impressed with the level of customer service after buying the truck. Rest assure that even though we live in Washougal, Wa. the next time we need a vehicle we will certainly give your dealership the first shot at our business. Many thanks for the outstanding customer we recieved after we had bought out truck. Curt and Karin Ross

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I bought my 2005 F-150 from Dick's Mackenzie Ford and have had nothing but excellent service from them since. Leann M. and Roger Mackenzie are always very friendly and get me in for service when it is convenient for ME!!!! If I am ever in the market for another pick-up I will definitely be going back!!

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