Roland Felipe
Roland Felipe at Southern Nissan Chesapeake
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Roland Felipe | Page 2

Service Advisor

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.8
87 Reviews
4.8

87 Reviews

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87 Reviews of Roland Felipe

May 08, 2024

Dealership Rating
Employee Rating

The service workers were courteous,attentive and helpful. They were polite , respectful and friendly..The work was completed in a timely manner. More

by CHIEFMAMMA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 08, 2024

Dealership Rating
Employee Rating

Very helpful especially Roland. Work done in a short time than was expected. Grateful for Nissan More

by AUDREY_CNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 08, 2024

Dealership Rating
Employee Rating

Came in without an appointment. Was seen immediately and service began. In and out in a very timely manner. Kind, professional and courteous. Great job!! 👍 More

by Louvenialj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Southern Nissan Chesapeake responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 08, 2024

Dealership Rating
Employee Rating

Quick appointment times, wasn't at the dealership for long. Technicians were through. Service advisor was awesome and explained everything in detail. More

by mikekenney59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 09, 2024

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 08, 2024

Dealership Rating
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Ms. Taz and her team has always made my experience enjoyable, courteous, and true professional. They provided excellent service in a timely manner. More

by a.dixon6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 09, 2024

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 07, 2024

Dealership Rating
Employee Rating

I like the service and professionalism. Cost of what's need to be done, I have to wait after this next job that need to be done. Like the knowledge Roland have in explaining work needed. More

by rabbit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Southern Nissan Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 07, 2024

Dealership Rating
Employee Rating

Professional, courteous, clean, explained work needed and done in detail Provided loaner vehicle for use during repair More

by thesoccerlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Wolf, M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 07, 2024

Dealership Rating
Employee Rating

Great work. I like the thorough, written report shared at the end of the service. Questions asked were answered with sufficient clarity. More

by vinniehoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 07, 2024

Dealership Rating
Employee Rating

"Prompt and professional service, exceeded my expectations. Highly satisfied with the quality of work done." More

by Cecemcfadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 06, 2024

Dealership Rating
Employee Rating

Customer service is great. If I'm waiting the service lounge is always clean. If I leave, I am kept aware by text what is going on with my vehicle. More

by teesdolfn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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