Roland Hayes

Roland Hayes is the absolute gold standard for customer service. He doesn’t just get the job done; he goes above and beyond to ensure my family and I are completely taken care of every single time. His int service. He doesn’t just get the job done; he goes above and beyond to ensure my family and I are completely taken care of every single time. His integrity and work ethic are rare in this industry, and honestly, more service reps should take a page out of his book. Management: Give this man a raise! 5 stars isn't enough for the level of care he provides for customers. More

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Brian Litz is the most compassionate and accommodating person. Excellent customer service. Recommend him highly person. Excellent customer service. Recommend him highly More

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My experience at this dealership has always been great. Thanks for the free coffee and bottled water. Thanks for the free coffee and bottled water. More

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Sam is knowledgeable, friendly and kind. I’ve used the dealer’s service for my 3 vehicles for the last 7 years. First car was purchased and we worked with Sam. He is now our go to guy for an I’ve used the dealer’s service for my 3 vehicles for the last 7 years. First car was purchased and we worked with Sam. He is now our go to guy for any and all vehicle needs. More

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Roland in the service department was very helpful and has met my needs every step of the way. He has been in constant contact with me while my vehicle has been in for service. Brian Litz and Matt Zmick both met my needs every step of the way. He has been in constant contact with me while my vehicle has been in for service. Brian Litz and Matt Zmick both also checked in on my since they helped me purchase my vehicle. Great team. More

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I was originally very unhappy with the work completed on my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everythin my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everything turned around. Thank you Rob and the Service Team. More

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Roland Hayes is the best! Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with Fantastic Service Representative at Suburban Ford. He keeps you informed at all times. Always returns your calls promptly and keeps you updated with service issues. Roland's awesome, a real nice guy that takes great care of his customers. More

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Service department is very busy, however Roland does a good job with customer service. 5 stars 👍 good job with customer service. 5 stars 👍 More

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Roland was very helpful and honest regarding getting my F150 starter replaced and truck back to me. F150 starter replaced and truck back to me. More

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Your Review: Very pleasant. 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $6 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $670 to have a sensor replaced 500 miles ago. Last week another sensor went bad. Mike Stoijadinov felt sorry for me. Was able to apply some type of Ford credit. This repair cost me $0. Thanks Mike! More

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