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Roland Lynn
12 Reviews
Dealership Experience
6 yrs, 6 mos
Industry Experience
25 yrs, 6 mos
12 Reviews
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12 Reviews of Roland Lynn
June 09, 2026
0 stars Before anyone from Clay Cooley responds to this review telling me to contact them, don’t. I already did. I called. I left messages. I emailed General Manager Roland Lynn, the Service Manager, an review telling me to contact them, don’t. I already did. I called. I left messages. I emailed General Manager Roland Lynn, the Service Manager, and the Service Advisor. It has been over two months, and not one of them has responded. No phone call. No email. No follow-up. That’s called ghosting a customer. My 2023 Nissan Rogue has been through a blown engine, transmission mounts replaced twice, motor mounts replaced, fuel injectors replaced, multiple recalls, and approximately 45 days in the shop. Right before my family moved from Texas to Pennsylvania, Clay Cooley replaced the fuel injectors. We picked the vehicle up, drove across the country, and the very next day after arriving in Pittsburgh, the power steering rack failed. After everything this vehicle has been through, I reached out to dealership management looking for answers and accountability. Instead, I got silence. What makes this even worse is that I now live in Pennsylvania. I can’t just drive back to the dealership and walk into someone’s office. Email and phone calls were my only way of contacting management, and they chose not to respond. I still have every email. A dealership doesn’t have to have all the answers, but completely ignoring a customer after a blown engine, repeated repairs, recalls, and thousands of dollars in expenses is unacceptable. The vehicle has been a nightmare, but being ignored by management after everything that happened tells me exactly how much Clay Cooley values its customers after the sale. More
by 412plat
Other Employees Tagged: Roland Lynn , Frank Flores , Morgan Lowe
May 28, 2025
Driver side bird view camera wasn’t working and Leo knew exactly what was wrong with my vehicle, ordered the part for me and send me on my way. Once the part arrived he called me back to get it installed an exactly what was wrong with my vehicle, ordered the part for me and send me on my way. Once the part arrived he called me back to get it installed and my vehicle was ready in no time. More
by maurovalle3
Verified CustomerOther Employees Tagged: Charles English Jr., Juan Gonzalez, Pa Jallow, Leonardo Barbosa, David Hensley
January 19, 2025
They will give you a car that they know don't work then will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment res will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment resell the car to someone else once they repair the car More
by JAMILLAHTYSON8
Other Employees Tagged: Nina Thomas, Jaime Ramirez, Jorge Medrano, Marilyn Leyva, Robert Burns , Shane Holcomb, Justin Lines, Shawn Pickering, Jonathan Rosales
January 08, 2025
Lacks professionalism lacks the ability to properly repair my vehicle. My truck has been in the shop for the same thing over a year every two months. I’m having to bring it back totally disappointed wi repair my vehicle. My truck has been in the shop for the same thing over a year every two months. I’m having to bring it back totally disappointed with Clay Cooley can never speak with management have left messages for the general manager, Mr. Lynn since October still haven’t received a return call More
by mmsmith68
Other Employees Tagged: Shawn Pickering
October 25, 2024
Virgil has great customer service and takes great care of his customers and will definitely work with him again his customers and will definitely work with him again More
by Crossbones0986
Other Employees Tagged: Jorge Medrano , Shawn Pickering
September 28, 2024
It was a very easy process to lease my car. This is about my fourth vehicle purchased through Clay Cooley Nissan. Staff is always friendly willing to answer my questions to make sure I’m inform This is about my fourth vehicle purchased through Clay Cooley Nissan. Staff is always friendly willing to answer my questions to make sure I’m informed about the vehicle. I’ve never felt like I was having to spend hours waiting around at the dealership I’ve used their maintenance service center also. My car was serviced and out as promised. I will continue to return to this dealership for my driving needs everyone wants reliable transportation. My thanks to all the staff. For continuing to make my visit comfortable and pleasant. More
by SHAROWAT1111
Other Employees Tagged: Floyd McGriff
September 05, 2024
Excellent buying experience and the employees are fantastic to work with! They were with me step by step and answered all my questions...I would recommend this dealership to anyone which I have done fantastic to work with! They were with me step by step and answered all my questions...I would recommend this dealership to anyone which I have done already! More
by LINDA93
Other Employees Tagged: Jonathan Rosales
June 08, 2024
Love Nissan customer service, the people are always friendly and very helpful and nice and very initiative of their customers friendly and very helpful and nice and very initiative of their customers More
by PRETTYGIRL.KJ83
Other Employees Tagged: Charles English Jr. , Dominique Dou
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