Ron DaSilva

I wanted to share my recent experience in the hope that it may help others make informed decisions. In 2023, I purchased a 2019 Acura ILX. Almost a year later, while the car still had under 70,000 miles it may help others make informed decisions. In 2023, I purchased a 2019 Acura ILX. Almost a year later, while the car still had under 70,000 miles and was covered by the manufacturer’s warranty, I began having transmission issues. At the time, I trusted Acura of Avon to make the necessary repairs. Unfortunately, ten months later, the same problems returned—only now the car was out of warranty, leaving me with a significant repair bill. I had many questions about the original repair, but was unable to get clear answers. Seeking another opinion, I took my vehicle to a different Acura dealership, where I was told that the previous repair had been done improperly. According to their service advisor, Acura’s own recommendation is to replace, not repair, the transmission, as repairs can lead to ongoing complications. Despite these findings, Acura of Avon declined to address the issue or take responsibility. Faced with costly repairs and uncertainty about the vehicle’s reliability, I ultimately decided to sell it at a loss. If you are considering purchasing a vehicle or having repairs done at this location, I hope my experience provides some perspective as you make your decision. Sincerely, D. O’Brien More

Report | Print

Joe Kanaan and Daniel DeSalvo made our Acura leasing an easy and pleasing experience as they both have done for us in the past. They make us feel very comfortable throughout. They go out of their way to as easy and pleasing experience as they both have done for us in the past. They make us feel very comfortable throughout. They go out of their way to assist us in every way possible. Both Joe and Dan are most knowledgeable about Acuras and were helpful in putting together a lease quite to our advantage. We would also like to extend our thanks to your service technicians for preparing our new 2024 MDX ADVANCE "IN WARP SPEED" !!! Your staff is excellent in every aspect. Avon Acura knows quite well how to treat their customers. We highly recommend Avon Acura to all..... Many thanks Marvin & Joy Mendelson More

Report | Print

I recently purchased a vehicle at Acura of Avon . My sales person Sarah Steck was extremely helpful, professional and honest. The whole Team (Mr.Kanaan, Mr.DaSilva, Mr.Coates, and Mr.Hartsell ) were My sales person Sarah Steck was extremely helpful, professional and honest. The whole Team (Mr.Kanaan, Mr.DaSilva, Mr.Coates, and Mr.Hartsell ) were of great assistance and a pleasure to work with . I highly recommend this Dealership. More

Report | Print

Exceptional experience at Acura of Avon. I wanted a new Civic Si, talked to several area Honda dealers and was told they could not order or track one down and if they did, were going to char I wanted a new Civic Si, talked to several area Honda dealers and was told they could not order or track one down and if they did, were going to charge upwards of $8,000 over msrp. Ludicrous. So I decided to check in on a new Integra, seeing that they are similar cars. Walked into Acura of Avon and was greeted by Ron DaSilva who directed me towards Dan Desalvo. Dan was awesome. Hands down best sales experience I have ever had. Unfortunately in the current state of vehicles, an Integra had to be factory ordered in the specs (6MT) that I wanted as this took roughly three months which I was informed of up front. I did place an order. Dan was super communicative on the status of things as they occured. Car came in, I loved it and here I am. Very professional team at Acura of Avon! More

Report | Print

On Tuesday September 20th 2022 Myself and my spouse went to this dealership at about 7:15 the posted hours for them are until 8 pm the sales department is open. We found a vehicle that fit our needs and sai to this dealership at about 7:15 the posted hours for them are until 8 pm the sales department is open. We found a vehicle that fit our needs and said let's write it up I am ready to pay for it I'll call the bank and get the funds available. I was then informed that they didn't have anyway to complete the paperwork in order to sell is the vehicle. Then I was informed that they could write it up and we would have to come back tomorrow to sign the paperwork I asked about sending us out with a dealer tag and was told that it was "impossible" because I have a NC drivers license. That they couldn't let me drive it with a dealer tag on it. I even offered to pay for it in entirety so they are 100% sure we were coming back. $16250.00 was the amount I offered to pay now. We were still refused service even after offering to pay for it in full. I am not sure of any reason that could make them unwilling to give myself and my husband service. Other than the obvious one that I just stated we are a married gay/trans couple More

Report | Print

Very Professional Staff what made my Buying experience awesome! Super friendly special thx too Sarah for her professional service! Definitely recommend this Dealership to my friends Thanks again M awesome! Super friendly special thx too Sarah for her professional service! Definitely recommend this Dealership to my friends Thanks again M More

Report | Print

I just leased my 5th RDX yesterday, and it was the most amazing experience I could ever imagine. As my 2019 RDX lease was ending, I developed a debilitating nerve issue; I live in MA so getting to CT was a amazing experience I could ever imagine. As my 2019 RDX lease was ending, I developed a debilitating nerve issue; I live in MA so getting to CT was almost impossible. Ron DaSilva went above and beyond to locate an RDX and handle the lease and registration. He called and emailed regularly with not only updates but to check on my health. In all the years I have been leasing RDX’s and having them serviced at Acura of Avon, I have always had excellent experiences—but this was exceptional. I can’t say enough about Ron DaSilva and the role he played in my lease process. He is the BEST of the BEST!! More

Report | Print

i bought a used 2017 bmw from them and after 5 weeks of owning the car the rear dif went on the car which i contact dealership to let them know of the problem which took a week and a half to get appt with owning the car the rear dif went on the car which i contact dealership to let them know of the problem which took a week and a half to get appt with serv dept at that point couldnt figure out the problem and told me i had to bring it to bmw which took another 1 week to get appt which they was able to find the problem and it was going to cost 4000doll to fix and acura of avon now tells me that they are not gpnna cover it because i went over the reported miles 3 weeks later was over the 2 months or 3000 miles so im out 4000doll on a car that i only had a little over a month so buyers beware this dealership will not do right by u if u have a problem and u will def get the run around trying to get your issue resolved More

Report | Print

We tried to purchase a new RDX from a long-time salesman, who we had previously purchased at least 4 cars from. He told us that management wanted MSRP for the car; offered a puny $200 discount for “loyalty” who we had previously purchased at least 4 cars from. He told us that management wanted MSRP for the car; offered a puny $200 discount for “loyalty”. Went to Acura of Berlin and got a $2,000 discount without asking. Apparently the market is different in Canton, CT. Do your homework before you buy here, or be prepared to pay top dollar. More

Report | Print

Great Experience! I haven't purchased a new car in years. I found a super low mileage Acura RDX on their website with a fair price. I decided to stop by and take a look I haven't purchased a new car in years. I found a super low mileage Acura RDX on their website with a fair price. I decided to stop by and take a look. The car was in perfect condition and I could not pass it up. Ron the general sales manager gave me an amazing trade in offer and I left a deposit on the car. When I came back to do the paperwork with Nissa I was worried it would be like some of my previous high pressure "you have to buy this warranty or you'll be in trouble later" scenarios. This was not the case at all! Nissa went over some warranty options with me and made a package that fit what I wanted to cover and what I wanted to pay. Great experience over all with Acura of Avon! More

Report | Print