Ron was my service advisor and was excellent in
understanding the history of my service for my truck since this was my first time at Latham Ford. I needed some recall work in addition to an oil cha
understanding the history of my service for my truck since this was my first time at Latham Ford. I needed some recall work in addition to an oil change and tire rotation and he got it all completed in less time than expected. Latham Ford will be my new service provider even though I have a Ford dealership in my neighborhood.
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by JRRAUNICK
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2025 -
Ford of Latham responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ford of Latham!
Took it to be serviced 3 times without luck.
Promised a rental but didn’t have one.
Promised a rental but didn’t have one.
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by RE.SKI2
Verified Customer
Verified Customer
Clean working space, friendly, professional staff, quick
in and out. So far, impressed with quality.
in and out. So far, impressed with quality.
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by WWENDYIS
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2025 -
Ford of Latham responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ford of Latham, we look forward to having you as a valued customer for many years to come!
Terrific service provided at the front desk by Donnie.
Inspection was completed in a timely manner.
Inspection was completed in a timely manner.
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by RY
Verified Customer
Verified Customer
Service Price Transparency
May 09, 2025 -
Ford of Latham responded
Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!
great service, very attentive.
great people to deal with. ALways a pleasure to bring in my vehicle.
great people to deal with. ALways a pleasure to bring in my vehicle.
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by D.HERALD
Verified Customer
Verified Customer
Service Price Transparency
May 09, 2025 -
Ford of Latham responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ford of Latham, we look forward to having you as a valued customer for many years to come!
Not bad.
Did what they said they would and in a reasonably timely manner. Clean service center and decent staff. Truck appears to be in good condition.
Did what they said they would and in a reasonably timely manner. Clean service center and decent staff. Truck appears to be in good condition.
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by JOSEPHDLENNOX
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2025 -
Ford of Latham responded
Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!
I lowered my cars window and it would not go back up.
Concerned about rain the next day I called Latham Ford they were able to fit me in the next morning. They were able to locate the issue and replace
Concerned about rain the next day I called Latham Ford they were able to fit me in the next morning. They were able to locate the issue and replace the parts that broke. Very happy with the service.
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by CCONNELLY642
Verified Customer
Verified Customer
May 03, 2025 -
Ford of Latham responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Treated very well, helpful, help was very knowledgeable.
Overall a great experience to get vehicle serviced
Overall a great experience to get vehicle serviced
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by REBECCASKIMBER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Don
May 03, 2025 -
Ford of Latham responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
In the end, the dealership correctly fixed the vehicle.
I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update.
I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. Over the next week, I called the dealership several times. Each time I called the dealership to speak with a service advisor, the phone tree brought me to a voicemail box. I left several messages and never got a reply. When I would call and speak with the operator, I was again sent to the voice mailbox. I had to drive to the dealership to get an update.
The facility was very nice and clean. Every employee was very kind when I was dealing with them in person. I am not sure if they are short staffed, but I will not return because I have no ability to speak with anyone unless I physically go to the dealership.
There was one thing that dealership did that I thought was very nice. The first day the vehicle was there, I received a video via email of the technician reviewing the problem I had and a brief inspection of the vehicle. Unfortunately, at the time the video was made, they thought they had solved the issue. It was later determined that there was something else causing the problem. I never received any other videos or updates.
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by CCONGERO
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2025 -
Ford of Latham responded
We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
I could write a whole book on the terrible experience
I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs)
I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs) and refused to fix the other. And told us to take the car elsewhere if we need it fixed again. Don’t go here if you can help it.
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by BLAINE092184
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2025 -
Ford of Latham responded
Thank you for bringing this to our attention, Blaine, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.