Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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3.9
22 Reviews
3.9

22 Reviews

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22 Reviews of Ronald Draves

May 23, 2025

Dealership Rating
Employee Rating

Ron was my service advisor and was excellent in understanding the history of my service for my truck since this was my first time at Latham Ford. I needed some recall work in addition to an oil cha More

by JRRAUNICK
Service Price Transparency
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Recommend Dealer
Yes
May 23, 2025

Ford of Latham responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ford of Latham!

May 22, 2025

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Took it to be serviced 3 times without luck. Promised a rental but didn’t have one. More

by RE.SKI2
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Recommend Dealer
No

May 12, 2025

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Clean working space, friendly, professional staff, quick in and out. So far, impressed with quality. More

by WWENDYIS
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Recommend Dealer
Yes
May 12, 2025

Ford of Latham responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ford of Latham, we look forward to having you as a valued customer for many years to come!

May 09, 2025

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Terrific service provided at the front desk by Donnie. Inspection was completed in a timely manner. More

by RY
Service Price Transparency
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Recommend Dealer
Yes
May 09, 2025

Ford of Latham responded

Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

May 09, 2025

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great service, very attentive. great people to deal with. ALways a pleasure to bring in my vehicle. More

by D.HERALD
Service Price Transparency
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Recommend Dealer
Yes
May 09, 2025

Ford of Latham responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ford of Latham, we look forward to having you as a valued customer for many years to come!

May 09, 2025

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Not bad. Did what they said they would and in a reasonably timely manner. Clean service center and decent staff. Truck appears to be in good condition. More

by JOSEPHDLENNOX
Service Price Transparency
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Recommend Dealer
Yes
May 10, 2025

Ford of Latham responded

Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

May 03, 2025

Dealership Rating
Employee Rating

I lowered my cars window and it would not go back up. Concerned about rain the next day I called Latham Ford they were able to fit me in the next morning. They were able to locate the issue and replace More

by CCONNELLY642
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Service Communication
Recommend Dealer
Yes
May 03, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 03, 2025

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Employee Rating

Treated very well, helpful, help was very knowledgeable. Overall a great experience to get vehicle serviced More

by REBECCASKIMBER
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Recommend Dealer
Yes

Other Employees Tagged: Don

May 03, 2025

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 21, 2025

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Employee Rating

In the end, the dealership correctly fixed the vehicle. I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. More

by CCONGERO
Service Price Transparency
Workmanship
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Recommend Dealer
No
Apr 24, 2025

Ford of Latham responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 19, 2025

Dealership Rating
Employee Rating

I could write a whole book on the terrible experience I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs) More

by BLAINE092184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 22, 2025

Ford of Latham responded

Thank you for bringing this to our attention, Blaine, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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