Ronald Draves
Ronald Draves at Ford of Latham

Ronald Draves

Service Manager

Ford of Latham

637 Columbia St.
Latham, NY 12110

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4.1
30 Reviews
4.1

30 Reviews

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30 Reviews of Ronald Draves

June 13, 2025

Dealership Rating
Employee Rating

We had a great experience. Nat was fantastic with matching up with used car. Actually he went above and beyond along with others that work there. Best experience I’ve had with More

by MYFRIENDS76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Mederios

Jun 13, 2025

Ford of Latham responded

Thank you so much for choosing Ford of Latham! Please let us know if we can be of any more assistance.

June 05, 2025

Dealership Rating
Employee Rating

No hassle professional maintenance. Came in with a tire rubbing sound. Truck was full checked out and a minor backing plate adjustment. No upcharge trying to gouge the customer. More

by KZIMMY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Ford of Latham responded

Thanks for sharing your thoughts about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

June 04, 2025

Dealership Rating
Employee Rating

Wry helpful friendly staff! I would highly recommend them to anyone for service on any car. More

by RYAN.LAMBERT13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2025

Ford of Latham responded

Thanks for sharing your thoughts about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

June 03, 2025

Dealership Rating
Employee Rating

Great customer service! I was offered valet service which was extremely helpful. I was constantly kept up to date with the services performed and notified upfront of an incu More

by KIMBERLY.RILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 31, 2025

Dealership Rating
Employee Rating

Great customer service! Very friendly and thorough. Our car was inspected in the time they quoted. More

by JRICHARDSON23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2025

Ford of Latham responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 30, 2025

Dealership Rating
Employee Rating

The vehicle repair work was very good. Just poor communications to the customer on the status of the vehicle and updates on how much longer it would take, It eventually took a month to com More

by JESSETEMPLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Mannetti

Jun 02, 2025

Ford of Latham responded

Jesse, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 30, 2025

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Employee Rating

Great communication about the process. Love the valet service. It makes car repairs so much easier. More

by MHULS6377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2025

Ford of Latham responded

Thank you for choosing Ford of Latham. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 30, 2025

Dealership Rating
Employee Rating

Don was so helpful during my appointment! He was very clear about what services he thought were necessary vs. optional, and clearly explained each service so I could decide what was best. He More

by Megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don Mclennan

May 30, 2025

Ford of Latham responded

Thank you for choosing Ford of Latham. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 23, 2025

Dealership Rating
Employee Rating

Ron was my service advisor and was excellent in understanding the history of my service for my truck since this was my first time at Latham Ford. I needed some recall work in addition to an oil cha More

by JRRAUNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Ford of Latham responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ford of Latham!

May 22, 2025

Dealership Rating
Employee Rating

Took it to be serviced 3 times without luck. Promised a rental but didn’t have one. More

by RE.SKI2
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 25, 2025

Ford of Latham responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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