Sometimes mistakes are made during the servicing of a
vehicle but what matters most is how the service department and dealership handles those mistakes. They could try to deny responsibility and make the
vehicle but what matters most is how the service department and dealership handles those mistakes. They could try to deny responsibility and make the customer pay for the fix. Not this dealership. They assumed responsibility for the mistake made on my car and took care of all costs and fixes. To me that speaks volumes of the integrity of the dealership and service department. I will continue to have my vehicle service there as with the exception of this one issue the many years service have been excellent.
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by Mcorvese
Service Price Transparency
Other Employees Tagged:
Thomas McCafferty
Apr 22, 2024 -
Herb Chambers Lexus of Sharon responded
We appreciate your understanding and trust in us! It's true, mistakes can happen but we always strive to make things right at Herb Chambers Lexus of Sharon. We're glad that our service department could resolve the issue for you promptly and efficiently. Thank you for continuing to choose us for your vehicle needs!
I really appreciate Ronni & Herb Chambers Lexus.
Service is outstanding.
My late husband and I have purchased several vehicles from this dealership, over many years (thank you Sam Pellows for en
Service is outstanding.
My late husband and I have purchased several vehicles from this dealership, over many years (thank you Sam Pellows for enduring us!). I continue my relationship with this company because I trust them to keep my vehicle safe (I carry precious grandchildren cargo!).
Today, I had an unexpected, but extremely necessary expenseduring a routine service. Ronni located and applied an unexpected discount coupon…thank you Ronni!!
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by mpoemma@ Comcast.net
Service Price Transparency
Apr 11, 2024 -
Herb Chambers Lexus of Sharon responded
We're so glad to know that you've had a long and positive relationship with our team at Herb Chambers Lexus of Sharon. It's wonderful to see how much trust you have in us, especially when it comes to your precious cargo! We'll be sure to pass on your thanks and appreciation for Ronni as well!
I brought my car in for service and they were pleasant,
prompt and professional and were very accommodating of my time
prompt and professional and were very accommodating of my time
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by Kerby
Apr 05, 2024 -
Herb Chambers Lexus of Sharon responded
Kerby, we're glad to know you had a positive experience with our service team at Herb Chambers Lexus of Sharon. We always aim to be prompt and accommodating! Thanks for your feedback!
Always a great experience at this dealership.
My car is always done on time and Ronnie is great with communication
My car is always done on time and Ronnie is great with communication
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by Deanne
Service Price Transparency
Apr 05, 2024 -
Herb Chambers Lexus of Sharon responded
Deanne, we're delighted to know you've had consistent positive experiences at Herb Chambers Lexus of Sharon. We'll pass your compliments on to Ronnie!
Outstanding customer service from Ronnie Travers and the
entire service team. Always prompt, reliable service. Highly recommend!
entire service team. Always prompt, reliable service. Highly recommend!
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by Jennifer Hanes-Schromm
Service Price Transparency
Apr 01, 2024 -
Herb Chambers Lexus of Sharon responded
Jennifer, we're so glad to know that Ronnie and our service team at Herb Chambers Lexus of Sharon provided you with outstanding customer service. Thanks for the high recommendation! We are here for any of your future needs!
Customers are treated well.
Ronni is an excellent service representative. My cars have run well
Ronni is an excellent service representative. My cars have run well
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by Rwsawbones
Service Price Transparency
Mar 29, 2024 -
Herb Chambers Lexus of Sharon responded
It's fantastic to hear that you have a positive relationship with Ronni. Thank you for being a great customer at Herb Chambers Lexus of Sharon and leaving us a five-star review.
Dealing with Hung at Herb Chambers of Sharon is a very
easy and enjoyable experience, very fast and excellent pricing!
easy and enjoyable experience, very fast and excellent pricing!
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by Phildavino
Mar 29, 2024 -
Herb Chambers Lexus of Sharon responded
Phildavino, it's great to know that Hung made your experience at Herb Chambers Lexus of Sharon enjoyable and efficient. We appreciate the positive feedback!
Very satisfied with the work that was done today
everything was done in an appropriate amount of time
everything was done in an appropriate amount of time
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by Laz
Service Price Transparency
Mar 29, 2024 -
Herb Chambers Lexus of Sharon responded
We're glad to know you had a satisfying experience at Herb Chambers Lexus of Sharon and that everything was done in good time. Thanks for the positive feedback!
The booking process was efficient and flexible.
The service itself was smooth and done in a timely manner.
The service itself was smooth and done in a timely manner.
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by timritchie191
Service Price Transparency
Mar 27, 2024 -
Herb Chambers Lexus of Sharon responded
Tim, we're glad to know that you found our booking process efficient and flexible at Herb Chambers Lexus of Sharon. Thanks for the positive feedback on your service experience!
Timely and excellent service throughout the whole process
! I will use them again for our other car!!!
! I will use them again for our other car!!!
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by Joseph
Service Price Transparency
Mar 27, 2024 -
Herb Chambers Lexus of Sharon responded
Joseph, we're delighted to know you had a smooth experience with us at Herb Chambers Lexus of Sharon. We look forward to assisting you again in the future!
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